Tips
–
Please first look up chapter in Instruction manual “troubleshooting” before you ask for home
service.
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If service people could not find any malfunction on the appliances, consumer need to pay for
related cost even if the appliances is in the warranty period.
–
In order to provide prompt service, our service staff needs specific information about the
appliance. Please inform the following us to in detail: Exact address and telephone number.;
Failure description; Date of purchase and receipt; Product model (E-Nr.) and Production date
(FD). You may lookup the name plate for the product model.
Warranty Instruction
1. In accordance with the Consumer Protection Law of the People's Republic of China and the
Provisions on Liability Concerning the Repair, Replacement and Return of Some Commodities,
as an appliance purchased for household use this unit is protected from the date of purchase
and receipt by a 1-year warranty for the complete unit and a 2-year warranty for major parts.
For household appliances purchased for production and business purposes, commercial,
corporate and collective use or other purposes, the warranty period for the complete unit and
spare parts is 3 months from the date of receipt unless otherwise specified in the contract.
The laws and regulations will take the prior when the company's warranty condition collides
with any of them.
2. For appliances having defects that do not affect the product's performance or functionality and
which are sold at reduced prices, the warranty period is the same, but the price-reduced part is
not protected under warranty.
3. Within the warranty period, the user must furnish the valid receipt certificate, purchase invoice
and warranty certificate defined by the manufacturer when requesting repairs under warranty.
The warranty period starts from the date of purchase and receipt. If the receipt certificate is lost,
the warranty period starts 7 days after the invoice date. If the receipt voucher and purchase
invoices are both lost and valid information cannot be furnished, the warranty period starts 45
days after the date of manufacture.
4. The following cases are not covered by the free of charge repair and should be paid by the
customer:
–
Damage caused by improper transportation, installation, operation, maintenance and storage
by customer.
– Damage caused by power supply on customer site less than 187V or more than 240V.
– Damage caused by unauthorized repair.
– Without valid purchase invoice or without relevant guarantee document.
–
The model number on the purchase invoice or warranty certificate does not match the model
number on the product or has been altered.
– Damage caused by force majeure.
– Out of warranty.
5. If the appliances are used under condition of improper power supply, water supply,
temperature or humidity, the damage and loss are not covered by the free of charge repair and
should be paid by the customer. Because the factors mentioned above is beyond the control of
manufacturer.
Service Safeguards
– 24 hours hotline
–
Genuine Parts
– End-to-End Service
– Extended Warranty Plans
Service communication
Service call: 400889999
Service fax: 025-84701672
Service mailbox: [email protected]
Website: www.siemens-home.cn
2014.04.02