9
Troubleshooting
9.1
General faults, warnings, and errors
General faults are subdivided into warnings and errors. Current measured values con‐
tinue being output when there are warnings; measurement is no longer possible when
there are faults.
Table 46: Troubleshooting questions and replies
Status
Solution
The device is not displaying
a measurement.
Check that the device laser is activated and that the laser light
spot is aimed at the object.
Make sure that the object is within the measuring range of the
device.
Check the light distribution curve. The light distribution curve
shows whether the receiver element of the device is receiving
light.
In this case, the light distribution curve normally displays a maxi‐
mum within the area shown. This graphic visualizes the remission
of light onto the receiver element.
No measurement possible. Check the possible causes: Light path obscured / device not in
measuring range / reflective surface.
The link LED is not illumi‐
nated.
Ethernet connection not possible. Check the Ethernet connection
cables.
9.2
Detecting and displaying errors
In addition to measurement errors, the device can also detect and display other errors.
These are output by Sopas ET, IO-Link, or via the software user interface.
Error memory
The device has an error memory where its internal error states are recorded. The last
error to have occurred is always saved. The content of the error memory is retained
when the device is switched off and when the
Reset
>
Factory settings
function is used.
Possible errors
Table 47: Explanation of the error codes
Error code
SOPAS ET hex code /
device status
Meaning
Countermeasure(s)
-
- / No signal
No measurement pos‐
sible
Check the measuring
range, increase the cycle
time setting, or reduce the
distance to the object;
alternatively, please con‐
tact the manufacturer's
technical support team
-
- / Laser switched off
Laser is deactivated
Activate laser
Temperature
error
0x50 / Temperature
error
0x10 / Temperature
warning
Operating temperature
undershot or
exceeded
Check the ambient temper‐
ature and raise or lower it if
necessary
Laser error
0x11 / Laser warning
0x60 / Laser error 1
0x61 / Laser error 2
0x62 / Laser error 3
Laser error
Please contact the manu‐
facturer's technical support
TROUBLESHOOTING
9
8021391//2017-10-06 | SICK
O P E R A T I N G I N S T R U C T I O N S | OD5000
69
Subject to change without notice
