10
Troubleshooting
10.1
Overview of possible errors and faults
Table 10: Errors and faults
Situation
Error/fault
Mounting
■
Device poorly aligned to the object with bar codes (e.g.
daz‐
zle).
Electrical installation
■
Data interfaces of the device incorrectly wired.
Configuration
■
Functions not adapted to local conditions, e.g. parameters
for the data interface not set correctly.
■
Device limits not observed, e.g. reading distance, aperture
angle.
■
Reading pulse trigger source not selected correctly.
Operation
■
Read pulse control incorrect and/or not suitable for the
object.
■
Device faults (hardware/software).
NOTE
Further actions to rectify possible errors and faults when incorporating the device into
the PROFINET controller (PLC) are given in the supplementary information on the "Bar
code scanner CLV61x DualPort (PROFINET IO)" part number 8017977, German edition.
The supplementary information can be found under "Documentation" on the online
product page at:
•
10.2
Detailed fault analysis
10.2.1
LEDs on the device
The statuses that can be read from the upper sensor LED on the device housing (
"Optical status indicators on the device", page 36
) include:
■
Operational readiness (Ready)
■
Reading result status (Good Read or No Read)
■
Hardware fault
■
Firmware download status
The status of communications with the PROFINET can be read from the four lower net‐
work LEDs:
■
Connection status of the device with PROFINET
■
Data traffic with the controller
The LED display can indicate any errors or faults with this. Further information for this
can be found in the system information.
10.2.2
System information
The device outputs any occurring faults in different ways. Fault output is staggered,
allowing for an increasingly detailed level of analysis:
•
Communication errors can occur when transmitting telegrams to the device. The
device then returns a fault code.
•
For faults that occur during reading, the device writes fault codes in the status log
(
TROUBLESHOOTING
10
8017842/ZMG5/2017-06-12 | 8M_DR | SICK
O P E R A T I N G I N S T R U C T I O N S | CLV61x Dual Port (PROFINET)
41
Subject to change without notice