20
TROUBLESHOOTING
Problem
Possible Cause Action to Take
The LED on
the rear of the
Decoset is
not flashing
No power.
For AC motors, check the
line voltage input.
For LV motors, check the
low-voltage power supply
The motor
doesn't
respond
to the
movement
(white)
buttons
No limits have
been set.
Connection
issue on
the Decoset
dongle.
Verify limits have been set
or set new limits.
Verify the connection
between the screen/
shade and the Decoset
dongle.
AC screen
doesn't have
4 conductors
Older screen
You will need to purchase
a low-voltage power
supply #1822209 from SI.
Troubleshooting
