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16
Troubleshooting
Audio
Problem
Indicator
Solution
Distorted audio
Channel Status LED = Flashing Red • Set Analog Input to a lower level
Mix Output meter = Clipping
• Turn down master gain
No Audio/Faint Audio
Channel LEDs in Channel Meter
mode (front panel) = Off
• Check cables
• Enable Phantom power for condenser microphones
• Check Input Gain Level
Mix Output meters = Off
• Ensure mix is unmuted
• Turn up Master volume knob
• Check channel routing from IntelliMix tab of the GUI
• Check Link Group and Network LEDs (see Link Groups).
Network
Problem
Indicator
Solution
Can't Connect to the GUI
Device not appearing in Shure Web
Device Discovery application
• Ensure the mixer is powered
• Properly connect the Primary port to the computer's network
• Turn off other network interfaces not used to connect to the mixer (including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
Device appears in Shure Discovery
application, but web browser cannot
connect to the device
• Download latest version of Adobe Flash
• Ensure PC and mixer are on the same subnet
GUI is taking a long time
to load
Browser opens but the GUI is slow
to load
• Set the computer gateway to 0.0.0.0
• Set the router to not send default gateway as a part of DHCP
• Manually set the computer to a static IP address on the same network as the mixer
GUI is slow
Indicators are moving slowly or not
displaying in real time.
• Ensure that five or less windows are open to the same GUI
• Disable software meters from GUI Preferences tab
• See Network section for properly setting up the network
Network Audio and Link Groups
Problem
Indicator
Solution
Network audio is missing
or distorted
Network Audio LED
Green
• Check channel and mix gain
Flashing Green
• Ensure the mixer has a stable network connection
• Use Dante Controller software (DC) to verify channel subscriptions
Red
• Check master clock in DC
Off
• Use DC to properly route audio channels
No audio output for
mixers in a Link Group
AutoMix Link LED
Green
• Turn up master gain control
• Check Global/Local setting for the Mix Outputs
Flashing Green
• Wait until the group has reconfigured
Off
• Ensure the mixer has been assigned to a Link Group from the Link
Group tab of the GUI
Hardware
Problem
Indicator
Solution
Can't make adjustments
to the mixer
lockout
LED = Red
• Press and hold lockout button on the back panel for 5 seconds to disable the
lockout.
• If the mixer is still locked, open the GUI and uncheck the Hardware Lockout button
in the Preferences tab.
No LEDs are turning on
Power button = On
• Uncheck No Lights Mode from the GUI Preferences tab
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website at www.audinate.com.