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12
Troubleshooting
Issue
Indicator Status
Solution
No sound or faint sound
Receiver
RF
LED on
• Verify all sound system connections or adjust gain as needed (see
Adjusting Gain).
• Verify that the receiver is connected to mixer/amplifier.
Receiver
RF
LED off
• Turn on transmitter.
• Make sure the batteries are installed correctly.
• Link transmitter and receiver (see Linking topic).
• Charge or change transmitter battery.
Receiver LCD screen off
• Make sure AC adapter is securely plugged into electrical outlet.
• Make sure receiver is powered on.
Transmitter indicator LED flash-
ing red
Charge or change transmitter battery.
Transmitter plugged into charger.
Disconnect transmitter from charger.
Audio artifacts or dropouts
rf
LED flickering or off
• Change receiver and transmitter to a different group and/or channel.
• Identify nearby sources of interference (cell phones, Wi-Fi access points,
signal processor, etc...) and shutdown or remove source.
• Charge or change transmitter battery.
• Ensure that receiver and transmitter are positioned within system
parameters.
• System must be set up within recommended range and receiver kept
away from metallic surfaces.
• Transmitter must be used in line of sight from receiver for optimal sound.
Distortion
OL indicator appears on receiver
LCD
Reduce transmitter gain (see Gain Adjustment).
Transmitter and receiver link unsuccessful
Transmitter and receiver LEDs
flash to indicate that linking start-
ed, but the link fails
Update both components to firmware version 2.0 or greater. Download the
Shure Update Utility application and follow the instructions.
Sound level variations when switching to different
sources
N/A
Adjust transmitter gain as necessary (see Gain Adjustment).
Receiver/transmitter won't turn off
Transmitter LED flashing rapidly
Controls locked. See Locking and Unlocking Controls.
Receiver gain control cannot be adjusted
N/A
Check transmitter. Transmitter must be on to enable gain changes.
Receiver controls cannot be adjusted
LK
shown on receiver display
when buttons are pressed
Controls locked. See Locking and Unlocking Controls.
Transmitter ID function does not respond
Transmitter LED flashes green 3
times
Controls locked. See Locking and Unlocking Controls.
Transmitter information does not appear on the
Receiver LCD
N/A
Linked transmitter is off or the receiver is not linked to a transmitter.
Transmitter powers off after 1 hour
Transmitter status LED off
GLX-D transmitters automatically power-off after 1 hour to conserve battery
life if the signal from a linked receiver is not detected. Make sure that linked
receiver is turned on.
Resetting Components
Use the reset function if it is necessary to restore the transmitter or receiver to their factory settings.
Resetting the Receiver
Restores the receiver to the following factory settings:
• Gain level = default
• Controls = unlocked
Press and hold the
link
button while turning on the receiver power until the LCD displays
RE
.
Note:
When reset is complete, the receiver will automatically initiate linking to search for a transmitter. Press and hold the transmitter link button within five seconds of power-
ing-on to complete the link.
Resetting the Transmitter
Restores the transmitter to the following factory settings:
• Controls = unlocked
Press and hold the transmitter link button while turning on the transmitter until power LED goes off.
When the link button is released, the transmitter will automatically initiate linking to find an available receiver. Press the link button on an available receiver to relink.
Summary of Contents for GLX-D
Page 41: ...41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 70dB A 18 I 19 20 21 60 C 140 F Shure EMC EMC...
Page 44: ...44 TA4M 4 TA4F Micro USB 5 ID Shure 1 1 2 3 2 3 4 5 6 5 6 7 7 8 off on GLXD2 on 3 1 30 ID...
Page 51: ...51 RF RF rf Wi Fi OL 2 0 Shure Update Utility LK ID 3 1 GLX D 1 link RE...
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