23
Ordercode: 42330
Dancefloor Sparkle RGB
Problem
Probable cause(s)
Solution
One or more
fixtures do not
function at all
No power to the tile
•
Check if power is switched on and
cables are plugged in
Internal fuse blown
•
Return the device to your Showtec
dealer
Fixtures reset
correctly, but all
respond
erratically or not
at all to the
controller
The controller is not connected.
•
Connect controller.
3-pin XLR Out of the controller
does not match XLR Out of the first
fixture on the link (i.e. signal is
reversed)
•
Install a phase reversing cable
between the controller and the
first fixture on the link
Fixtures reset
correctly, but
some respond
erratically or not
at all to the
controller
Poor data quality
•
Check data quality. If much lower
than 100 percent, the problem
may be a bad data link
connection, poor quality or
broken cables, missing termination
plug, or a defective fixture
disturbing the link
Bad data link connection
•
Inspect connections and cables.
Correct poor connections. Repair
or replace damaged cables
Data link not terminated with 120
Ohm termination plug
•
Insert termination plug in output
jack of the last fixture on the link
Incorrect addressing of the fixtures •
Check address setting
One of the fixtures is defective and
disturbs data transmission on the
link
•
Bypass one fixture at a time until
normal operation is restored:
unplug both connectors and
connect them directly together.
•
Have the defective fixture
serviced by a qualified technician
3-pin XLR Out on the fixtures does
not match (pins 2 and 3 reversed)
•
Install a phase-reversing cable
between the fixtures or swap pin 2
and 3 in the fixture that behaves
erratically
No light or tile
cuts out
intermittently
tile is too hot
•
Allow the tile to cool down
•
Turn up the air conditioning
LEDs damaged
•
Disconnect the tile and return it to
your dealer
The power supply settings do not
match local AC voltage and
frequency
•
Disconnect tile. Check settings
and correct if necessary
