13
SECTION FOUR, TERMS & CONDITIONS
Terms And Conditions
Damaged Freight Procedures
Freight Claim
-
Contact the technical services department toll-free at 1.800.444.1579
To file a freight claim:
Inspect ALL packages upon arrival. If containers show evidence of damage when delivered, the
packages should be opened and inspected before the carrier leaves. The shipment should be
inventoried and inspected jointly by the customer and the carrier. The driver will then make proper
notation on the delivery receipt.
Customer must inspect all materials for shortages, damages, conformity with the order, and defects
before signing any documentation requested by the carrier. Customer must immediately complete
such inspection and shall not accept delivery of goods that are damaged or not in accordance with
the bill of lading or packing slip without proper notification to the carrier and Shor-Line. If products
are damaged, defective, shorted or appear not to conform to the order, Customer shall discontinue
their use and immediately notify the carrier and Shor-Line of such condition and afford a reasonable
opportunity to inspect the same.
Customer shall make, or provide Shor-Line in writing with all information necessary to make a claim
against such carrier for any shortage, damage, or discrepancy of the shipment within fifteen (15) days
after receipt of the products. Claims or written information thereon not so presented within fifteen (15)
days after receipt of the products will not be allowed. No returned products will be accepted, credited
or replaced, unless arrangements for their return have been made in compliance with Shor-Line's
Return Policy.
If containers do not show evidence of damage, there may be "concealed damage". Customer must
report any concealed damage within 15 days after receipt of the shipment. Such report is to be made
directly to Shor-Line's Traffic Department who will file a claim with the carrier. All packaging and
contents must be held for this inspection.
STEP 1:
Customer must check goods, contents against packing slip, weight against bill of lading,
containers, etc.
STEP 2:
Customer fills out "Inspection Report of Loss or Damage Discovered After Delivery".
STEP 3:
Customer is to sign the report form. A copy is left with the customer and should be
forwarded to Shor-Line's traffic department to file a claim.
STEP 4:
Call Shor-Line's Traffic Department to file a claim (1.800.444.1579). Shor-Line will arrange
pick-up, return shipment, and replacement of the product.
Return Policy & Repairs
- All products being returned for any reason or delivered for repair service
(whether or not pursuant to the Limited Warranty) must receive advance authorization from Shor-
Line. Customer must contact Shor-Line's Technical Service Department at 1.800.444.1579 to receive
a Return Authorization Number. All products returned, except for warranty service or pursuant to
the Product Satisfaction policy, are subject to a minimum 15% restocking charge. Customer will be
responsible for all freight charges on returns.
Return Product Authorization
- To assure efficient handling on damaged or defective equipment,
or repairs, please contact our Technical Service Department for Return Product Authorization
(1.800.444.1579). Failure to obtain Return Product Authorization will only delay processing and may
result in the denial of any repair, replacement or credit.
Repairs
- It is mandatory to contact Technical Service Department at 1.800.444.1579 prior to sending
product for repair.
SECTION
FOUR
