Introduction
1
Out Of Warranty Items
Shield provides a test and repair facility for most standard and special build products. This facility can also recondition
control panels, subject to availability of components.
Customer Repairs
Items for repair shall be returned to the Customer Service Department of Shield. Any items returned for repair must be
accompanied with the following:
•
A request for repair work to be undertaken.
•
A customer contact name.
•
Details of the company requesting the repair.
Failure to supply the required information will result in the returned items being quarantined for a period not
exceeding 60 days. If the items are not identified within 60 days of receipt, then Shield reserves the right to
dispose of these items or return them.
A written quotation will be provided for all items to be repaired that are not included in the repair prices section of the
Shield Price list. No repairs or refurbishment will be undertaken without prior authorisation from the customer and a
written order for the repair work. Returned equipment will be held awaiting authorisation for a period not exceeding
60 days from the date of quotation. After this period, Shield reserves the right to dispose of these items or return them.
Repair Warranties
Repaired items are not covered by the normal Warranties and Liability conditions. Subsequent failures of repaired
items will only be covered if the failure is due to a material or workmanship defect directly associated with the repair
and for a period not exceeding three months from the date of the repair. Shield are under no liability if the repaired or
replaced components are found to have failed due to fair wear and tear, willful damage, negligence, abnormal working
conditions, misuse or alteration or repair without approval or failure to follow the sellers instructions.
Items Returned For Credit
Items shall only be accepted for credit by written approval with the Operation Manager of Shield. Items will only be
eligible for credit in the first 3 months from the supply date.
Before any items are returned for credit, an RMA reference number must be obtained from the Sales / Operations
Department. This number must be used for any correspondence relating to the goods. All goods Returned for credit
must be approved before receipt.Written approval will then be issued using a Goods Return Application Form. A copy
of this form must be supplied with the returned goods. The RMA reference number must be clearly marked on the outer
packaging when returning goods to the company. Goods must be returned to Shield within 30 days of the issue of the
Goods Return Application Form. Only items listed on this from must be returned under the RMA reference. Items
returned without prior request for an RMA reference may be returned to the customer.
Failure to supply the required information will result in the returned items being quarantined for a period not
exceeding 60 days. If the items are not identified within 60 days of receipt, then Shield reserves the right to dispose of
these items.
Any items returned for credit will be tested and returned to a production release condition. Any material and labour
costs associated with this process shall be deducted from the credit amount in accordance with the Returned Goods
Policy in the Shield price list and at the discretion of the Managing Director.
Shield Fire, Safety and Security Ltd.
Redburn House, 2A Tonbridge Road,
Romford, Essex – RM3 8QE, United Kingdom
Tel: +44 1708 377731, Fax: +44 1708 347637,
E-mail: [email protected]
Shield Fire, Safety and Security Ltd.
Shield Omega - X Panel Installation Manual
SH3514-00, Revision E03.04
Page 5 of 118
