Introduction
1
If You Need Help
If you need technical support contact Shield at
+44 1708 377731
or e-mail [email protected].
Shield technical support is available
Monday
through
Friday
, 8:00 AM to 5:00 PM
.
Limited Returns and Repairs Policy
In-Warranty Items
All equipment supplied by Shield is provided with a warranty, these warranties are between Shield (the Seller) and the
company that placed the order upon the seller (the Buyer). The warranty Period is valid for 36 months from the
delivery date and is non-transferable.
Damaged Goods
In the event of damage to equipment during transit or any defect in the quality of goods, the Buyer shall Notify Shield
within seven days of delivery.The goods may then be returned to the Customer Service Department of Shield for
repair, or replacement parts may be supplied (by arrangement).
Component Failure
In the event of a defect of the supplied equipment during the warranty period, due to defective materials or
workmanship, then replacement parts shall be supplied to the Buyer using the Service Replacement Item (SRI)
scheme.
Service Replacement Items
The Buyer shall request the replacement part(s) required from the Customer Service Department. This Request
shall be made by fax to
+44 1708 347637
or e-mail to [email protected] and shall include the Parts required
the panel Works Order (W/O) Number and the required delivery address.
If the Buyer is not aware of the required replacement part(s), additional advice may be obtained from the Technical
Support Department. Once the SRI has been approved, items are normally dispatched for next day delivery subject to
stock availability.
SRI parts are supplied on the following terms and conditions:
•
SRI parts are loan items and are not available for resale.
•
All SRI parts must be returned to the Customer Service department of Shield within 14 days of delivery.
•
Any SRI parts that have not been returned within 28 days of delivery will be invoiced at the price given in the
Shield Price List, less discount.
•
Any returned items that are found to have failed due to fair wear and tear, willful damage, negligence, abnormal
working conditions, misuse or alteration or repair without the Suppliers approval or failure to follow the sellers
instructions will be subjected to a repair fee of up to the price given in the Shield Price List, less discount.
•
Any returned items that are not part of the original equipment or are not in warranty will be invoiced at the price
given in the Shield Price List, less discount where applicable.
•
All SRI parts shall be returned in the same packaging as the replacement parts were supplied in. Failure to ensure
that adequate anti-static precautions are taken during the replacement of parts, or in the return of SRI parts may
result in an invoice of up to the price given in the Shield Price List, less discount.
•
Any SRI parts returned without the completed SRI delivery report or any SRI reference documentation will be
invoiced at the price given in the Shield Price List, less discount. The right to receive Service Replacement Items
is regularly reviewed and may be withdrawn from persistent abusers of this facility. Shield reserve the right not to
supply SRI items without prior notice.
Shield Fire, Safety and Security Ltd.
Shield Omega - X Panel Installation Manual
SH3514-00, Revision E03.04
Issue Date: 1 April 2014
Page 4 of 118
