Shaw AASTRA, User Manual

Page: 7 / 28

7
Handling calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back to
your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
To transfer a call to another extension
1. Connect to Party 1 (if not already connected). Party 1 is the party you want
to transfer.
2. Press the
Xfer
key. You should hear a dial tone as a second line opens up.
3. Press a line/call appearance button followed by the extension number (or the outside
number) to Party 2. This is the Party for which you want to transfer Party 1
4. To complete a "blind"
Xfer,
press the
Xfer
Key again before the receiving end answers. To
complete a consultive transfer, remain on the line to speak with the Party 2, before pressing
the
Xfer
Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the
display screen or press .