- 8 -
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
Device does not turn on.
• Device is not connected to power
supply.
• Insufficient power is being
supplied.
• Check all cable connections. Plug cable
into an AC outlet.
• Plug power cable into an AC outlet or
power supply ≥ 2A.
Device suddenly decreases in speed or
shuts off.
• Power supply shortage.
• Check all cable connections. Plug cable
into an AC outlet or power supply ≥ 2A.
No cold air is coming out of the device.
• Water tank is empty.
• Floating plate is stuck in the
water inlet hole.
• Fill water tank and let sit for 15 minutes
before restarting.
• Empty all water from the device, then
shake it with two hands to make sure
the water inlet hole is not covered. Refill
the tank and restart the device.
Device is not sufficiently cooling your
area.
• Water tank is empty.
• Device is too far from the user.
• Indoor humidity is > 70%.
• Fill water tank and let sit for 15 minutes
before restarting.
• Move the device closer to the user.
Adjust the wind speed and louvers to
suit your comfort level.
• The room is too humid for evaporative
cooling. Run a dehumidifier or wait until
the humidity is lower.
Cooling Pad is not absorbing water.
• Water tank has been seated
incorrectly.
• Cooling Pad needs more time to
absorb water.
• Remove water tank and replace it,
making sure to follow the guide grooves.
• After filling the tank, allow 15 minutes
for the Cooling Pad to become fully
saturated before turning on this device.
Water is on or around the device.
• Device has been pushed or
shaken, or is tilted.
• Follow the instructions above for
cleaning and drying this device.
• Make sure the device is on a flat, level
surface.
Device is still not working.
• The internal components have
experienced a rare malfunction.
• Reset this device to the original factory
settings as described earlier in this
guide.
WARRANTY/CUSTOMER SERVICE
Sharper Image branded items purchased from SharperImage.com include a 1-year
limited replacement warranty. If you have any questions not covered in this guide,
please call our Customer Service department at 1 (877) 210-3449. Customer Service
agents are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.
The SHARPER IMAGE® name and logo are registered trademarks.
©Sharper Image. All Rights Reserved.
