Problem
Suggestion
I cannot record any vid-
eos or take any photos.
Make sure the memory card is inserted, and that it has avail-
able capacity, and that it is not locked.
The recorder stops
unexpectedly.
Make sure the memory card is high speed, Class 6 or higher.
It should be marked C4 or C6.
I get the “Files Error”
message.
There is a storage error. Use the format function to re-for-
mat your memory card.
Videos/photos are
blurry.
Clean the lens with lens paper. Make sure there is no protec-
tive plastic film covering the lenses or LCD screen from the
factory.
Images of sky or water
appear black.
Scenes with a lot of contrast may trick the
automatic exposure function of this camera. Adjust the
exposure value (“EV”) in the settings menu to correct.
The color is off on
cloudy days.
Change the white balance setting according to the light
source.
There is a cross stripe
interference in the
image.
The wrong “light frequency” is selected. Change it to 50Hz or
60Hz in the Frequency settings menu.
Device has crashed.
In the unlikely event of a system crash, press the
reset button on the bottom of the device with a
paper clip in order to perform a system reboot.
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©Sharper Image. All Rights Reserved.
Sharper Image branded items purchased from SharperImage.com include a 1-year
limited replacement warranty. For Customer Service, please call 1 (877) 210-3449.
WARRANTY / CUSTOMER SERVICE
TROUBLESHOOTING
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