18
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
PROBLEM
POSSIBLE CAUSE
SOLUTION
Dishwasher won't
start
Door may not be closed properly
Ensure the door is properly closed
Power supply or power line is not connected
Ensure power supply is correctly connected
Delay Start option has been selected
Refer to delay start section in this manual to reset
Child lock activated (selected models)
Refer to child lock section in this manual to deactivate
the child lock
Dishwasher beeps at
the end of the cycle
Indicates the wash cycle is finished, the
dishwasher will beep
Rinse aid light is on The rinse aid level is low
Add rinse aid
Dishwasher operates
too long
The dishwasher is connected to cold water
Check the dishwasher, make sure it is connected to the
hot water supply
The cycle time will vary depending on the soil
level of the dishes
When heavy soil is detected, the Auto and Normal
cycles will automatically increase the cycle time
The sanitize option is selected
When Sanitize option is selected, the cycle time will be
increased to meet the sanitize temperature requirement
Dishes are not clean
enough
Water pressure is temporarily low
Use dishwasher when the water pressure is normal
The inlet water is low
Make sure the dishwasher is connected to the hot water
supply
Try not to use the dishwasher when hot water is being
used elsewhere in the house
Dishes are loaded too close together
Load the dishes again as the manual indicates
Improper use of detergent
Using fresh detergent, add the correct amount
depending on the water hardness and the selected cycle
The selected cycle is not suitable for food soil
condition
Choose another cycle for longer washing time
Spray arms are blocked by items
Make sure the spray arm is rotated fully
Dishes are not dry
enough
Detergent dispenser is empty
Fill rinse aid dispenser or increase the amount of rinse
aid
Improper loading of dishes
Load the dishes again as the manual indicates
The selected cycle did not include drying
Choose the proper cycle with drying
Spots and filming on
dishes
Water hardness is too high
For extremely hard water, install a water softener
Improper loading of dishes
Load the dishes again as the manual indicates
Old or damp powder rinse aid is used
Use fresh rinse aid
Rinse aid dispenser empty
Add rinse aid to the dispenser
Etching
Use of too much detergent
Use less detergent if you have soft water etching
The inlet water temperature exceeds 150℉
Lower the inlet water temperature
Detergent left in
dispenser cup
Detergent may be too old
Use fresh detergent
Spray arm is blocked
Load the dishes, making sure the spray arms are not
blocked
Detergent dispenser
will not close
Improper operation of the detergent cover
Add the detergent and rinse aid as indicated by the
manual
