Sharp MX-C303W Troubleshooting Manual Download Page 7

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General Problems

CHECK LIST

Problem

Check

Page

I CAN'T USE A PARTICULAR

FUNCTION OR PERIPHERAL DEVICE

Have functions been disabled by the administrator?

I DON'T KNOW HOW TO CHECK THE

TOTAL NUMBER OF PAGES USED

Hold down the [Home Screen] key.

You can check in the status of setting mode.

THE OPERATION PANEL CANNOT

BE USED

Is the main power indicator lit?

Did you just power on the machine?

Is the [Power Save Mode] button blinking?

Is a cover open or a device separated from the machine?

Did login fail three times in a row?

Does a message appear indicating that Auto Login failed?

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

PRINTING IS NOT POSSIBLE OR

STOPS DURING A JOB

Is a tray out of paper?

Is the machine out of toner?

Has a paper misfeed occurred?

Is the output tray full?

Is the waste toner box full?

Are restrictions placed on the trays that can be used in each mode

(copy, print, image send, and document filing)?

I DON'T KNOW HOW TO PROHIBIT

COLOR PRINTING

You can prohibit color printing in User Control.

For copy mode, you can set copying to black & white priority. For

printing mode, you can set printing to black & white priority in the printer

driver settings.

THE DISPLAYED TRAY PAPER SIZE

IS NOT CORRECT

Is the paper size loaded to the bypass tray or tray 1 same with the paper

size being displayed in the touch panel?

THE ORIGINAL MISFEEDS

(AUTOMATIC DOCUMENT FEEDER)

Is too much paper loaded into the document feeder tray?

Is the original a long original?

Is the original on thin paper?

Is the feed roller dirty?

Summary of Contents for MX-C303W

Page 1: ...Common Copier Printer Fax Image Send Document Filing Useful Tips Troubleshooting Click the icon of the function you want to know more about ...

Page 2: ...or other problem is discovered please contact your dealer or nearest authorized service representative Aside from instances provided for by law SHARP is not responsible for failures occurring during the use of the product or its options or failures due to incorrect operation of the product and its options or other failures or for any damage that occurs due to use of the product Warning Reproductio...

Page 3: ...ition After the main power indicator color changes to green press the POWER button ABOUT THIS GUIDE 2 General Problems 4 Copying Problems 23 Printing Problems 27 Fax Problems 37 Image Send Problems 47 Document Filing Problems 55 Useful Tips 59 When the background color of the job status display at the upper right corner of the touch panel is not gray do not switch off the main power switch or unpl...

Page 4: ... panel Main power indicator Power button Error indicator Power Save button Indicator Home Screen key USB port A type USB port B type LAN connector OPERATION PANEL Telephone line jack LINE MX C303W C304W Extension phone jack TEL MX C303W C304W Datanotification indicator The main power switch USB port A type General Problems ...

Page 5: ...into place Load the paper with the print side facing down Adjust the bypass tray guides so that they slightly contact the loaded paper Is the original placed correctly Is the paper loaded correctly The paper must not exceed the maximum number of sheets and must not be higher than the indicator line If the original is stapled be sure to remove the staples and fan the pages well before placing This ...

Page 6: ...ean the automatic document feeder and document glass How to clean the bypass feed roller Paper feed roller Bypass feed roller How to clean the feed roller of tray 1 MX C303 C303W MX C304 C304W Removing a toner cartridge 1 2 3 6 5 4 RSPF DSPF ...

Page 7: ...LE OR STOPS DURING A JOB Is a tray out of paper 11 Is the machine out of toner 11 Has a paper misfeed occurred 11 Is the output tray full 11 Is the waste toner box full 11 Are restrictions placed on the trays that can be used in each mode copy print image send and document filing 11 I DON T KNOW HOW TO PROHIBIT COLOR PRINTING You can prohibit color printing in User Control 12 For copy mode you can...

Page 8: ...OTICEABLY CURLED AND UNEVEN Remove the paper turn it over and reload it Using a different paper type may solve the problem 15 THE IMAGE IS SKEWED ON THE PAPER Is too much paper loaded into the bypass tray 16 Are the tray guides adjusted to the width of the paper 16 Are the original guides adjusted to the width of the paper 16 LINES APPEAR IN THE IMAGE Are the scanning areas of the document glass o...

Page 9: ...etwork Settings of Setting mode 20 I DON T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN You can change the background color in MFP Display Pattern Setting 21 I DON T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN You can change a shortcut in Edit Home 21 I DON T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE Is large text mode enabled in the ...

Page 10: ...L CANNOT BE USED Check Solution Is the main power indicator lit If the main power indicator is not lit up turn the machine s power on Make sure that the power plug is firmly inserted in the power outlet switch the main power switch to the position Did you just power on the machine Wait until a message appears indicating that the machine is ready After the Power button is turned on the machine requ...

Page 11: ...the main power switch to the position If the message still appears after switching the Power button and the main power switch off and on several times it is likely that a failure has occurred that requires service In this event stop using the machine unplug the power plug and contact your dealer or nearest SHARP Service Department When contacting your dealer or nearest SHARP Service Department inf...

Page 12: ...iority in the printer driver settings Although this does not prohibit color copies you can set the color mode to black white priority as a means of reducing the number of color pages printed Copying Set Settings administrator System Settings Copy Settings Initial Status Settings Color Mode to B W Printing Select Grayscale on the Main tab of the printer driver THE DISPLAYED TRAY PAPER SIZE IS NOT C...

Page 13: ...he machine Push the tray firmly all the way into the machine Is a torn piece of paper remaining in the machine Follow the instructions in the touch panel to remove all paper Is too much paper loaded in the tray Reload the paper Load no more than the maximum number of sheets and do not exceed the indicator line Placing the original and adding paper page 5 Are multiple sheets feeding at once Fan the...

Page 14: ...der plate Move divider plate all the way to the paper feed opening right side and pull up Placing the original and adding paper page 5 Configure the paper size setting in Paper Tray Settings I DON T KNOW HOW TO CHANGE THE PAPER SIZE page 15 Does the machine recognize the paper size even though 8 1 2 x 14 size is correctly loaded in tray 2 to 5 When loading 8 1 2 x 14 size paper in tray 2 to 5 remo...

Page 15: ... System Settings Common Settings Paper Settings Paper Tray Settings Tray Registration Feeding Approved Job I DON T KNOW HOW TO CHANGE THE PAPER SIZE Check Solution Set the paper size used in each tray in the tray settings The Tray Settings key can be found in the home screen Tap this key to display the tray settings screen Tap the tray whose paper size you want to change select the paper type and ...

Page 16: ...as of the document glass or automatic document feeder dirty Clean the scanning areas of the document glass or automatic document feeder Maintenance page 6 Is the bypass feed roller dirty Clean the surface of the bypass feed roller Maintenance page 6 Did you clean the main charger of the photoconductive drum Clean the main charger of the photoconductive drum For details on cleaning refer to the Use...

Page 17: ...nce Contact your dealer or nearest SHARP Service Department as soon as possible Remove the paper turn it over and reload it Using a different paper type may solve the problem This may improve some states of paper curling Placing the original and adding paper page 5 WHEN PRINTING ON THICK PAPER THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON Check Solution Has the paper type been set correctly Set t...

Page 18: ...LACE ON THE WRONG SIDE OF THE PAPER Check Solution Is the paper loaded with the print side facing in the correct direction Make sure that the print side of paper is facing in the correct direction Trays 1 to 5 Place the paper with the print side face up Bypass Tray Place the paper with the print side face down When the paper type is Pre Printed or Letter Head load the paper in the opposite way Exc...

Page 19: ...rrectly When a USB device is connected to the machine and correctly recognized an icon will appear at the top of the touch panel If it is not recognized connect it once again Is the USB memory formatted as FAT32 or NTFS Check the file format of the USB memory device If the USB memory is formatted as other than FAT32 or NTFS use a computer to change the format to either FAT32 or NTFS Are you using ...

Page 20: ...currently logged in user will be automatically logged out if Auto Clear activates Log in again If you are the administrator change the time setting of Auto Clear or disable Auto Clear in Auto Clear Setting Settings administrator System Settings Common Settings Operation Settings Condition Settings Auto Clear Setting I DON T KNOW WHERE THE IP ADDRESS SETTING IS Check Solution The IP address is set ...

Page 21: ...W TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN Check Solution You can change a shortcut in Edit Home Open the action panel on the home screen and tap Edit Home Enter the administrator password tap the desired location and add a shortcut or tap a shortcut and delete For more information see User s Manual Touch Panel Operation I DON T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO I...

Page 22: ...wer Shut Off takes place Settings administrator System Settings Energy Save Eco Setting Auto Power Shut Off Auto Power Shut Off Timer I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password changed from the factory default setting Contact your dealer or nearest SHARP Service Department For the factory default administrator password see TO THE ADMINISTRATOR OF THE MACHINE ...

Page 23: ...opy density too light 25 COLORS ARE OFF Did you perform Registration Adjustment 26 PART OF THE IMAGE IS CUT OFF Has an appropriate ratio been selected for the original size and paper size 26 Does the original size shown on the touch panel match the actual size of the original 26 COPIES COME OUT BLANK Is the original placed face up or face down correctly 26 I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE...

Page 24: ...he paper type to a type that can be used for duplex printing Are you using a special size or type of paper For the paper types and sizes that can be used for two sided copying read SPECIFICATIONS in Start Guide Are you copying using settings that do not allow 2 sided copying 2 Sided Copy can generally be combined with other modes as required however some combinations are not possible If a prohibit...

Page 25: ...hoto This mode is best for copying printed photographs such as photos in a magazine or catalogue Photo Use this mode to copy photos Map This mode is best for copying the light color shading and fine text found on most maps Light Original Use this mode for originals with light pencil writing Is the overall copy density too light Change the overall copy density with either method below Changing the ...

Page 26: ...FF Check Solution Has an appropriate ratio been selected for the original size and paper size Select an appropriate ratio setting Does the original size shown on the touch panel match the actual size of the original Check if the size of the original you placed matches the paper size setting If not set the correct original size COPIES COME OUT BLANK Check Solution Is the original placed face up or ...

Page 27: ...KE PLACE Is the color mode set to Color 30 Have functions been disabled by the administrator 30 I DON T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK WHITE PRINTING The color mode setting is configured in the printer driver 30 I DON T KNOW HOW TO PRINT ON SPECIAL MEDIA ENVELOPES ETC Load envelopes or other special media in the bypass tray 31 2 SIDED PRINTING DOES NOT TAKE PLACE Does the paper type se...

Page 28: ...ne must be connected to the same network as your PC If you do not know which network the machine is connected to ask the network administrator Is the IP address selected correctly Windows Check the IP address setting If the machine does not have a permanent IP address the machine receives an IP address from a DHCP server printing will not be possible if the IP address changes You can check the mac...

Page 29: ...r example a Notice Page will be printed in the following situations The print job is too large to fit in memory A function that has been prohibited by the administrator is specified By factory default Notice Pages are not printed Have functions been disabled by the administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in yo...

Page 30: ... color mode set to Color Select Auto or Color for the color mode setting Windows The setting is selected in the Main tab of the printer driver Mac OS The color mode setting is configured in the Color menu of the print window In Windows you can also configure the setting on the Quality tab of the printer driver Have functions been disabled by the administrator Check with your administrator When use...

Page 31: ...Settings in the setting mode Settings System Settings Common Settings Paper Settings Paper Tray Settings Tray Registration Feeding Approved Job Check the Tray Settings in the home screen Tap the selected tray and in the screen that appears tap the Paper Property key If the Disable Duplex checkbox in the paper properties screen is the tray cannot be used for duplex printing Change the paper type to...

Page 32: ... BE USED Check Solution Have the peripheral devices that are installed on the machine been configured with the printer driver Open the printer properties dialog box and click Auto Configuration on the Options tab Windows If auto configuration cannot be executed see the Software Setup Guide THE IMAGE IS GRAINY Check Solution Are the printer driver settings appropriate for the print job Check the se...

Page 33: ...rect brightness and contrast with Image Quality on the Color Adjustment tab of the printer driver Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer COLORS ARE OFF Check Solution Did you perform Registration Adjustment Ask your administrator to perform Registration Adjustment Settings administrator System Settings Image Qua...

Page 34: ...dministrator System Settings Image Quality Adjustment Print Image Quality Color Line Width Adjustment Increase the value of default setting 5 to make the lines thicker or decrease the value to make the lines thinner Text and raster data such as bitmap images cannot be changed PART OF THE IMAGE IS CUT OFF Check Solution Does the paper size specified by the job match the size of paper loaded into th...

Page 35: ... Check Solution Is your computer or the machine in an unstable state Cancel printing restart your PC and the machine and try printing again If there is only a small amount of free space remaining in the memory or hard drive of your PC or if a large number of jobs have been spooled on the machine and only a small amount of free space remains text may be printed as garbled characters To cancel print...

Page 36: ...es You can check the machine s IP address in Network Status of setting mode If the IP address has changed change the port setting in the printer driver Settings Status Network Status See Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assigned to the machine Settings administrator System Settings Network Settings Check if the correct print...

Page 37: ...word entry screen appear 40 Has cut off printing been disabled in the setting mode administrator 40 Is forwarding Inbound Routing function enabled for a received fax 40 Is the paper other than the size that can be printed by fax reception loaded 40 MANUAL RECEPTION POLLING RECEPTION ARE NOT POSSIBLE Is little free memory remaining 41 THE RECEIVED IMAGE IS FAINT Is the original that was faxed also ...

Page 38: ...gnal received If a busy signal is received the transmission is temporarily canceled and then automatically attempted again after a brief interval The factory default setting Two attempts at 3 minute intervals Settings System Settings Image Send Settings Fax Settings Send Setting Recall in Case of Line Busy To cancel transmission tap the job status display on the operation panel tap the key of the ...

Page 39: ...TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE Check Solution Is the original placed face up or face down correctly Place the original again in the correct orientation and resend When using the document glass the original must be placed face down When using the automatic document feeder the original must be placed face up Place the original correctly and send the fax again If the receiving...

Page 40: ...rint Style Setting in the setting mode administrator and a fax is received that is larger than any paper that is loaded the fax will be received and stored in memory without being printed Settings System Settings Image Send Settings Fax Settings Receive Settings Print Style Setting Is forwarding Inbound Routing function enabled for a received fax If you need to print a received fax ask your admini...

Page 41: ...de to Auto Reception When the reception mode is set to Manual Reception the machine will not receive faxes automatically Settings administrator System Settings Image Send Settings Fax Data Receive Forward Manual Receive Settings When Switching from Manual to Automatic Reception is selected in setting mode and a fax is received in manual reception mode the machine will automatically switch to autom...

Page 42: ...ons are secure Is the line busy Wait until the communication is completed YOU CANNOT TALK TO THE OTHER PARTY Check Solution Did you dial using the speaker Use the extension telephone When you dial using the speaker you will be able to hear the voice of the other party but he or she will not hear your voice Use the extension telephone When the extension telephone is not installed you cannot talk to...

Page 43: ... in the setting mode Has your administrator enabled a function that prevents editing deleting Check with your administrator If your administrator has enabled settings such as Inbound Routing Settings keys cannot be edited or removed Settings administrator Image Send Settings Inbound Routing Forwarding Storing Settings Inbound Routing Settings I WANT TO CHECK THE SEND RECEIVE HISTORY Check Solution...

Page 44: ...ding to the set conditions I DON T KNOW HOW TO PREVIEW RECEIVED FAXES Check Solution Enable the image preview setting for received faxes in setting mode You can forward received faxes to a forwarding destination set in advance Enable Received Data Image Check Setting in Settings administrator System Settings Image Send Settings Common Settings Condition Settings When a fax is received tap the icon...

Page 45: ...s heard when scanning of the original is completed In Settings administrator select System Settings Common Settings Sound Settings Beep Sound Settings Common Scan Complete Sound Image Send to adjust the volume I DON T KNOW HOW TO STORE OR PRINT SENDER INFORMATION Check Solution You can store sender information in Own Name and Destination Set in setting mode To store sender information select Setti...

Page 46: ... printing I DON T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check Solution Tap the Address Review key Tap the Address Review key to view a list of the addresses Is Fax Dest Confirmation Mode enabled in setting mode Enable Settings administrator System Settings Image Send Settings Fax Settings Condition Settings Fax Dest Confirmation Mode When this setting is enabled an address confirmation m...

Page 47: ...ord 49 I DON T KNOW HOW TO SPECIFY THE SEND SIZE Are you using Easy mode 49 TRANSMISSION TAKES A LONG TIME Is the resolution setting appropriate at the time of scanning 50 A DESTINATION IS PRE SELECTED Is Default Address Setting enabled in the setting mode 50 THE SCANNED IMAGE IS CLIPPED Is the original scan size setting smaller than the actual original size 50 THE QUALITY OF THE SCANNED IMAGE IS ...

Page 48: ...d by scanning using a lower resolution setting Ask your mail server administrator or Internet service provider etc what the file size limit is for one e mail transmission When Send Destination Link is selected the data is saved to the machine s hard disk and a URL link to the saved data is sent by e mail to the destination The recipient uses the link to download the file Because this method is not...

Page 49: ...give the correct result THE RECEIVED IMAGE FILE CANNOT BE OPENED Check Solution Does the viewer program used by the recipient support the format of the received image data Use a software program that is capable of opening the selected file type and compression mode The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission Does ...

Page 50: ...case as a larger file will be created than when the default setting is used A DESTINATION IS PRE SELECTED Check Solution Is Default Address Setting enabled in the setting mode If you wish to send to a destination other than the default destination tap the Cancel key If you are the administrator and wish to change or disable the default destination change the settings as appropriate in Default Addr...

Page 51: ...de of the Color Start key to Full Color or Grayscale and then scan Are Internet fax addresses included in the transmission If you wish to send an image scanned at high resolution to destinations for E Mail FTP Desktop and Network Folder send the image to scanner and Internet fax destinations separately Is the resolution setting too low A low resolution setting results in a coarser image Increasing...

Page 52: ...or the file type and the image is scanned in Mono2 the file will be created as a TIFF file THE FILE SIZE IS LARGE Check Solution Was the color mode set to Grayscale when you scanned a monochrome original Grayscale is suitable when you want a high quality image of text or a photo but the file size will be larger Using Mono2 for a text only original will significantly reduce the file size This is se...

Page 53: ...r delete the key Has your administrator enabled a function that prevents editing deleting Check with your administrator If your administrator has enabled settings such as Default Address Setting and Inbound Routing Settings keys cannot be edited or removed I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Solution Use the Format key You can use the Format key to set the format an...

Page 54: ...om a DHCP server scanning to network folder or scanning will not be possible if the IP address changes You can check the machine s IP address in Network Status of setting mode If the IP address has changed change the port setting in the printer driver Settings Status Network Status See Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assign...

Page 55: ...CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED Did you enter the wrong password PIN Code 57 I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Does the name include characters that cannot be used in a file or folder name 57 A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission 57 I DON T KNOW HOW TO SCAN T...

Page 56: ...the file is automatically deleted after being printed The file property can be set to Protect to prevent the file from being easily deleted Has automatic deletion of document filing files been enabled If files that you need have been deleted consult the administrator of the machine When Automatic Deletion of File Settings is enabled in the setting mode the files in the specified folders are period...

Page 57: ...ith your administrator I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Check Solution Does the name include characters that cannot be used in a file or folder name The following characters cannot be used in a file or folder name A FILE NAME IS CUT OFF Check Solution Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission If the name was s...

Page 58: ...an to USB is selected in Scan to HDD USB of Easy Scan mode the scanned document will be saved to the connected USB memory device Did you select Scan to External Memory Device in Document Filing mode When Scan to External Memory Device is selected on the action panel of Document Filing mode the scanned document will be saved to the connected USB memory device I DON T KNOW TO PRINT BY USB DIRECT PRI...

Page 59: ...g methods Output Orientation of originals Print result Paper tray Driver setting Tray type Print side Duplex printing Trays 1 5 Face up 1 2 Bypass tray Face down Trays 1 5 Face up 1 2 Bypass tray Face down 1 3 2 2 A 1 A 1 2 A 1 1 A Useful Tips ...

Page 60: ...rays 1 5 Face up 1 2 3 Bypass tray Face down Trays 1 5 Face up 1 2 3 Bypass tray Face down Output Orientation of originals Print result Paper tray Driver setting Tray type Print side A 1 B 2 C 3 D 4 A 1 B 2 C 3 D 4 Front Back A 1 B 2 C 3 D 4 A 1 B 2 C 3 D 4 Front Back A4 A5 2 1 3 A4 1 2 3 A4 ...

Page 61: ...ing a network folder The example of sharing a folder with the name sample with everyone on the network is explained below 1 After creating a folder with the name sample on the desktop right click and select Properties 2 Click Sharing and Advanced Sharing 1 2 ...

Page 62: ...is folder checkbox and click the Permissions button 4 Select Everyone select the Allow checkboxes of Change and Read and click OK 5 Click the OK button in the Advanced Sharing screen to close the screen and click the Close button 1 2 1 2 ...

Page 63: ...r or network folder Up to 100 workgroups 100 servers and 100 network folders are displayed Tap to return to the screen of step 2 4 Tap the key of the server or computer that you wish to access If a screen appears prompting you to enter a user name and password check with your server administrator and enter the appropriate user name and password 5 Tap the key of the network folder Toner Quantity M ...

Page 64: ...64 Useful Tips 6 After the settings are completed tap the Execute key You will return to the screen of step 2 Tap the Execute key again to accept the destination 7 Tap the Start key 8 x11 Auto 8 x11 ...

Page 65: ...o a searchable PDF that lets you find text Mode Format Setting OCR Setting Easy mode When the Color Grayscale key is selected When the B W key is selected Normal mode When the Color Grayscale key is selected When the B W key is selected Scan using the OCR function To an Office file You can find text Editable ...

Page 66: ...2018K EN1 ...

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