Sharp MX-B467P User Manual Download Page 87

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Troubleshooting

Conﬁguring the SMTP server

Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•

View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

•

If you are using a proxy server, then temporarily disable it to load the web page correctly.

Click

Settings

Device

Notiﬁcations

‑

mail Alerts Setup

From the E

‑

mail Setup section, conﬁgure the settings.

Click

Save

Network connection problems

Cannot open Embedded Web Server

Action

Yes

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2.

Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

Notes:

•

View the IP address on the home screen.

•

An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3.

Type the correct
printer IP address in
the address ﬁeld.

Step 3

Check if you are using a supported browser:

•

Internet Explorer version 11 or later

•

Microsoft Edge

•

Safari version 6 or later

•

Google Chrome

version 32 or later

•

Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4.

Install a supported
browser.

Troubleshooting

Summary of Contents for MX-B467P

Page 1: ...LASER PRINTER MX B467P User s Guide November 2020 Machine type s 4600 Models 690 and its equivalent models ...

Page 2: ...paper size and type 12 Conﬁguring Universal paper settings 12 Loading trays 12 Loading the multipurpose feeder 14 Linking trays 15 Paper support 16 Supported paper sizes 16 Supported paper types 18 Supported paper weights 18 Printing 19 Printing from a computer 19 Printing from a mobile device 19 Conﬁguring conﬁdential jobs 20 Printing conﬁdential and other held jobs 21 Printing a font sample list...

Page 3: ...the printer 62 Ordering parts and supplies 62 Replacing parts and supplies 63 Moving the printer 74 Saving energy and paper 75 Clearing jams 77 Avoiding jams 77 Identifying jam locations 78 Paper jam in door A 79 Paper jam in the rear door 82 Paper jam in the standard bin 83 Paper jam in the duplex unit 83 Paper jam in trays 84 Paper jam in the multipurpose feeder 85 Troubleshooting 87 Conﬁguring ...

Page 4: ...Printing problems 93 Contacting your dealer 112 Upgrading and migrating 113 Hardware 113 Software 119 Firmware 120 Notices 121 Index 129 Contents 4 ...

Page 5: ... this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline surge protector The use of a surge protection device may result in a r...

Page 6: ...inter has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to...

Page 7: ...arts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This p...

Page 8: ...this product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humi...

Page 9: ...ausing possible injury For more information on supported conﬁgurations contact the place where you purchased the printer CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding optional 250 or 550 sheet trays For more information see Installing optional trays on page 118 1 Control ...

Page 10: ...s near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the T...

Page 11: ...ckward and delete a character in an input ﬁeld 7 Indicator light Check the printer status 8 Stop or Cancel button Stop the current printer task 9 Back button Return to the previous screen 10 Home button Go to the home screen Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or proces...

Page 12: ...ing Universal paper settings 1 From the control panel navigate to Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy Loading paper and speci...

Page 13: ...facedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the...

Page 14: ...before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two sided printing Load envelopes with the ﬂap facedown on the left side Loading paper and specialty media 14 ...

Page 15: ...nﬁguration Paper Size Type 2 Set the same paper size and paper type for the trays that you are linking 3 From the control panel navigate to Settings Device Maintenance Conﬁg Menu Tray Conﬁguration 4 Set Tray Linking to Automatic To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the spec...

Page 16: ... 148 mm 8 3 x 5 8 in X A5 LEF 148 x 210 mm 5 8 x 8 3 in X X A6 105 x 148 mm 4 1 x 5 8 in X X JIS B5 182 x 257 mm 7 2 x 10 1 in X Oﬁcio Mexico 216 x 340 mm 8 5 x 13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X X Business card 50 8 x 88 9 mm 2 x 3 5 in X X X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Paper support 16 ...

Page 17: ...mm 4 13 x 5 83 in to 8 5 x 14 in X X X Universal 148 x 210 mm to 216 x 356 mm 5 83 x 8 27 in to 8 5 x 14 in X X X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X Other Envelope 7...

Page 18: ...X X X Rough envelope X X X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy paper are supported in two sided printing up to 90 g m2 24 lb paper weight Supported paper weights Tray Multipurpose feeder Two sided printing Pa...

Page 19: ...rom the Google PlayTM store and is enabled in the mobile device 1 From your AndroidTM mobile device open a document or select a document from your ﬁle manager 2 Tap Print 3 Select a printer and then tap Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certiﬁed printer Notes M...

Page 20: ...address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Security Conﬁdential Print Setup 3 Conﬁgure the settings Use To Max Invalid PIN Set the number of times an invalid PIN can be entered Note When the limit is reached the prin...

Page 21: ...peat Reserve or Verify If the print job is conﬁdential then enter a four digit PIN 6 Click OK or Print 7 From the printer control panel release the print job For conﬁdential print jobs navigate to Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure t...

Page 22: ...el navigate to Settings Reports Print Print Fonts 2 Select a font sample and then press Placing separator sheets between copies 1 From the control panel navigate to Settings Print Layout Separator Sheets Between Copies 2 Print the document Printing 22 ...

Page 23: ...verview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings USB Restrict external network access Wi Fi Direct Security Security Audit Log Login Restrictions Conﬁdential Print Setup Solutions LDAP Settings Erase Temporary Data Files Miscellaneous Reports Menu Settings Page Device Print Network Help Print All Guides Connection Guide Information Guide Media Guide Mono Qualit...

Page 24: ...printer date and time Date and Time Network Time Protocol Enable NTP On NTP Server Conﬁgure the settings for Network Time Protocol NTP Paper Sizes U S Metric Specify the unit of measurement for paper sizes Note The country or region selected in the initial setup wizard determines the initial paper size setting Screen Timeout 5 300 seconds 60 Set the idle time before the display shows the home scre...

Page 25: ...ation Type None Standard Authentication Set the authentication type when accessing the VNC client server VNC Password Specify the password to connect to the VNC client server Note This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description Supplies Show Supply Estimate...

Page 26: ...rm Error Prevention Auto Reboot Auto Reboot Window 1 525600 720 Set the number of seconds before the printer performs an automatic reboot Error Prevention Auto Reboot Auto Reboot Counter Show a read only information of the reboot counter Error Prevention Display Short Paper Error Auto clear On Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of ...

Page 27: ... hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer turns off Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Description Restore Se...

Page 28: ...play a message to select paper size and type after inserting the tray Tray Conﬁguration A5 Loading Short Edge Long Edge Specify the page orientation when loading A5 paper size Tray Conﬁguration Paper Prompts Auto MP Feeder Manual Paper Set the paper source that the user ﬁlls when a prompt to load paper appears Tray Conﬁguration Envelope Prompts Auto MP Feeder Manual Envelope Set the paper source t...

Page 29: ...ter to recognize and use the PS data stream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Security Reset Emulator After Job Off On Reset the emulator after a print job Printer Emulations Emulator Security Disable Printer Message Access On Off Disable access to the printer message during emulation Print Conﬁguration Font ...

Page 30: ...is setting cannot be used when the tray is not fully inserted or the tray sensor is damaged Device Operations Clear Custom Status Erase all custom messages Device Operations Clear all remotely installed messages Erase messages that were remotely installed Note An asterisk next to a value indicates the factory default setting Out of Service Erase Menu item Description Erase Printer Memory Printer M...

Page 31: ...lank pages that are included in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Page...

Page 32: ...Emulation PS Emulation Set the printer language Note Setting a printer language default does not prevent a software program from sending print jobs that use another printer language Resource Save Off On Determine what the printer does with downloaded resources such as fonts and macros when it receives a job that requires more than the available memory Notes When set to Off the printer retains down...

Page 33: ...ftone Normal Detail Enhance the printed output to have smoother lines with sharper edges Brightness 6 to 6 0 Adjust the brightness of the printed output Contrast 0 to 5 0 Adjust the contrast of the printed output Gray Correction Auto Normal Adjust the contrast enhancement applied to images Note An asterisk next to a value indicates the factory default setting XPS Menu item Description Print Error ...

Page 34: ...rror message and the rest of the print job is ﬂushed Minimum Line Width 1 30 2 Set the minimum stroke width Note Jobs printed in 1200 dpi use the value directly Lock PS Startup Mode Off On Disable the SysStart ﬁle Wait Timeout Off On 40 seconds Enable the printer to wait for more data before canceling a print job Note An asterisk next to a value indicates the factory default setting PCL Menu item ...

Page 35: ...ional factory default setting PCL5 Minimum Line Width 1 30 2 Set the initial minimum stroke width of any job printed in 1200 dpi PCLXL Minimum Line Width 1 30 2 A4 Width 198 mm 203 mm Set the width of the logical page on A4 size paper Note Logical page is the space on the physical page where data is printed Auto CR after LF Off On Set the printer to perform a carriage return after a line feed cont...

Page 36: ...ntation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents Backgrounds Do Not Print Print Print background information or graphics in HTML documents Note An asterisk next to a value indicates the factory default setting Image Menu item Description Auto Fit On Off Select the best available paper size and orientation setting ...

Page 37: ...ppears only when Conﬁgure MP is set to Cassette Paper Size Type Tray x MP Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Statement A5 Letter A4 All Listed Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the required paper size Stat...

Page 38: ...iversal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory default setting Portrait Width 3 52 inches 8 5 76 1321 mm 216 Set the portrait width of the universal paper Portrait Height 3 52 inches 14 76 2 1321 mm 356 Set the portrait height of t...

Page 39: ...dapter is installed Network Status Show the connection status of the printer network Display Network Status on Printer On Off Show the network status on the display Speed Duplex Show the speed of the currently active network card IPv4 Show the IPv4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Reset all active network connections to the printer Note This setting removes all...

Page 40: ...onnects the printer to a wireless network when buttons on both the printer and the access point wireless router are pressed within a given time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Compatibility 802 11b g n 2 4GHz...

Page 41: ... WPA WPA2 Enable wireless security through 802 1x standard Note This menu item appears only if Wireless Security Mode is set to 802 1x Radius IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information dynamically to clients IPv4 Set Static IP Address IP Address Netmask Gateway...

Page 42: ...then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4...

Page 43: ...nt job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch On Off Set the printer to switch automatically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the print...

Page 44: ...y DNS Address Specify the current Domain Name System DNS server address Backup DNS Specify the backup DNS server addresses Backup DNS 2 Backup DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Note This menu item appears only in the Embedded Web Server Enable DDNS Off On Update the Dynamic DNS settings D...

Page 45: ...erver MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Disabled Enabled Enable the printer maximum transfer rate Enable TLSv1 0 On Off Enable the TLSv1 0 protocol Enable TLSv1 1 On Off Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher al...

Page 46: ...Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IP...

Page 47: ...S Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Method SHA1 SHA256 SHA512 IKE SA Lifetime Hours 1 2 4 8 24 Set the amount of time before a new authentication key is generated Note These menu items appear only when Base Conﬁguration is set to Secure IPSec SA ...

Page 48: ... in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job used as a separator of print jobs and to...

Page 49: ...Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting USB Menu item Description ...

Page 50: ...tems When set to Off the printer ﬁlters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port Note An asterisk next to a value indicates the factory default setting Restrict external network access Menu item Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addres...

Page 51: ...e network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Security Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote...

Page 52: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 53: ...cation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports Off On Add a digital signature to each exported log ﬁle Clear Log Delete all audit logs Note An asterisk next to a value in...

Page 54: ...obs Notes If this menu item is changed while conﬁdential print jobs reside in the printer memory then the expiration time for those print jobs does not change to the new default value If the printer is turned off then all conﬁdential jobs held in the printer memory are deleted Repeat Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat V...

Page 55: ...ollow LDAP Referrals Off On Search the different servers in the domain for the logged in user account LDAP Certiﬁcate Veriﬁcation Yes No Enable veriﬁcation of LDAP certiﬁcates Miscellaneous Menu item Description Print Permission Off On Allow the user to print Security Reset Jumper Enable Guest access No Effect Specify user access to the printer Notes The jumper is located beside a lock icon on the...

Page 56: ...rinter Asset Report Print a report that contains the printer serial number and model name Print Menu item Description Print Fonts PCL Fonts PostScript Fonts Print samples and information about the fonts that are available in each printer language Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer Note This menu item a...

Page 57: ...no print quality settings Moving Guide Provides information about moving locating or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Printing the M...

Page 58: ...tile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory Yes 2 Select either Start initial setup or Leave printer offline and then press Restoring factory default settings 1 From the control panel naviga...

Page 59: ...rms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The p...

Page 60: ...r Wi Fi network setup appears during initial setup Connecting the printer to a wireless network using Wi Fi Protected Setup WPS Before you begin make sure that The access point wireless router is WPS certiﬁed or WPS compatible For more information see the documentation that came with your access point A wireless network adapter is installed in your printer For more information see the instructions...

Page 61: ...our mobile device make sure to do the following Enable Wi Fi Direct in the printer From the control panel navigate to Settings Network Ports Wireless Enable Wi Fi Direct On View the Wi Fi Direct SSID From the control panel navigate to Settings Network Ports Wi Fi Direct SSID View the preshared key PSK From the control panel navigate to Settings Network Ports Wi Fi Direct Set PSK Connecting using W...

Page 62: ...ft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect ...

Page 63: ... then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Selec...

Page 64: ...ed toner cartridge 3 Unpack the new toner cartridge and then shake it three times to redistribute the toner 4 Insert the new toner cartridge Note Use the arrows inside the printer as guides Maintaining the printer 64 ...

Page 65: ... Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the toner cartridge Maintaining the printer 65 ...

Page 66: ...ot expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the new imaging unit Note Use the arrows inside the printer as guides Maintaining the printer 66 ...

Page 67: ...1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 67 ...

Page 68: ...Maintaining the printer 68 ...

Page 69: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 69 ...

Page 70: ...rated and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the optional tray CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift i...

Page 71: ...4 Remove the tray insert and then ﬂip the tray base Maintaining the printer 71 ...

Page 72: ...5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 72 ...

Page 73: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 73 ...

Page 74: ...t is greater than 20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and tr...

Page 75: ...et it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer When shipping the printer use the original packaging or contact the place where you purchased the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode 1 From the control panel navigate...

Page 76: ...ing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Maintaining the printer 76 ...

Page 77: ...e printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Clearing jams 77 ...

Page 78: ...aper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer repri...

Page 79: ... Remove the tray 2 Open door A Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 79 ...

Page 80: ...ot expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Remove the jammed paper Clearing jams 80 ...

Page 81: ... from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 6 Insert the imaging unit Note Use the arrows inside the printer as guides 7 Insert the toner cartridge Note Use the arrows inside the printer as guides Clearing jams 81 ...

Page 82: ...he risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 82 ...

Page 83: ...ke sure that all paper fragments are removed Paper jam in the duplex unit 1 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 83 ...

Page 84: ...nts are removed 3 Insert the tray Paper jam in trays 1 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 84 ...

Page 85: ... sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 85 ...

Page 86: ...3 Flex fan and align the paper edges before loading 4 Reload paper and then adjust the paper guide Clearing jams 86 ...

Page 87: ...ms Cannot open Embedded Web Server Action Yes No Step 1 Check if the printer is on Is the printer on Go to step 2 Turn on the printer Step 2 Make sure that the printer IP address is correct Notes View the IP address on the home screen An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP...

Page 88: ...edded Web Server open The problem is solved Contact your dealer Cannot connect the printer to the Wi Fi network Action Yes No Step 1 Make sure that Active Adapter is set to Auto From the control panel navigate to Settings Network Ports Network Overview Active Adapter Auto Can the printer connect to the Wi Fi network The problem is solved Go to step 2 Step 2 Check if the correct Wi Fi network is se...

Page 89: ...nectivity 1 From the control panel navigate to Settings Reports Network Network Setup Page 2 Check the ﬁrst section of the page and conﬁrm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning Contact your administrator for assistance Issues with supplies Replace cartridge printer region mismatch Instal...

Page 90: ...control panel press and hold X and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply or part from your printer and install a genuine supply or part from the printer manufacturer Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment Note Printing on envelopes with high...

Page 91: ...a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact your dealer Tray linking does not work Action Yes No Step 1 a Check if the trays contain the same paper size and paper type b Check if the paper guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the...

Page 92: ... Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The problem is solved Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper fr...

Page 93: ...jammed pages reprinted The problem is solved Contact your dealer Printing problems Print quality is poor Blank or white pages Contact your dealer Dark print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshooting ...

Page 94: ...erences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step...

Page 95: ... then install a supported one b Print the document Are ﬁne lines not printed correctly Go to step 2 The problem is solved Step 2 a Increase toner darkness From the control panel navigate to Settings Print Quality Toner Darkness b Print the document Are ﬁne lines not printed correctly Contact your dealer The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print ...

Page 96: ... The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper folded or wrinkled Contact your dealer The problem...

Page 97: ... Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Does gray background appear on prints Contact your...

Page 98: ...er b Print the document Do horizontal light bands appear on prints Contact your dealer The problem is solved Incorrect margins Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the paper guides...

Page 99: ...s From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the print light Go to step 2 The problem is solved St...

Page 100: ... a From the control panel navigate to Settings Print Quality Print Resolution b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the document Is the print light Contact your dealer The problem is solved Mottled print and dots Note Bef...

Page 101: ...aging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the imaging unit near end of life Go to step 4 Contact your dealer Step 4 a Replace the imaging unit b Print the document Is the print mottled Contact your dealer The problem is solved Paper curl Action Yes No Ste...

Page 102: ...og Notes Make sure that the settings match the paper loaded You can also change the settings on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Remove paper ﬂip it over and then reload paper b Print th...

Page 103: ...ings Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact your dealer The problem is solved Repeating...

Page 104: ... one b Print the document Are text or images cut off Contact your dealer The problem is solved Toner easily rubs off Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a g...

Page 105: ... problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine and supported toner cartridge Note If the toner cartridge is not supported the...

Page 106: ...ote If the toner cartridge is not supported then install a supported one b Print the document Do vertical dark lines or streaks appear on prints Contact your dealer The problem is solved Vertical dark streaks with print missing Contact your dealer Vertical light bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Prin...

Page 107: ...te to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 Fix ...

Page 108: ...our operating system specify the print resolution from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel Navigate to Settings Print Quality Print Resolution b Set the resolution to 600 dpi c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a Depending on your operating system specify the paper type f...

Page 109: ...e printer to cool down after a long print job Observe the recommended ambient temperature for the printer For more information see Selecting a location for the printer on page 8 b Print the document Is the printer printing slow Contact your dealer The problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if y...

Page 110: ...responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2 Check if the electrical outlet i...

Page 111: ...nt Quality Toner Darkness 2 Adjust the setting and then press Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on the correct paper b Print the document Is the document printed on the correct paper aaa Go to step 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from th...

Page 112: ...nt Is the document printed from the correct tray The problem is solved Contact your dealer Contacting your dealer Before contacting your dealer make sure to have the following information Printer problem Error message Printer model type and serial number Visit the place where you purchased your printer Troubleshooting 112 ...

Page 113: ...inter off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning Potential Damag...

Page 114: ...optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 O...

Page 115: ...4 Unpack the memory card Warning Potential Damage Do not touch the connection points along the edge of the card Upgrading and migrating 115 ...

Page 116: ...lling an optional card CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug...

Page 117: ...e printer before touching any components or connectors 4 Unpack the optional card Warning Potential Damage Do not touch the connection points along the edge of the card 5 Push the card ﬁrmly into place Note The entire length of the connector on the card must touch and be ﬂush against the controller board Upgrading and migrating 117 ...

Page 118: ...ssing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electr...

Page 119: ... installer and then follow the instructions 3 For Macintosh users add the printer Note For Macintosh computers with macOS version 10 7 or later you do not need to install the driver to print on an AirPrint certiﬁed printer Adding available options in the print driver For Windows users 1 Open the printers folder 2 Select the printer you want to update and then do either of the following For Windows...

Page 120: ...tion 3 Follow the instructions on the screen 4 If the printer supports applications then do the following a Click Apps select the application Conﬁgure b Click Export or Import Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your sales representative 1 Open a web browser and then type the prin...

Page 121: ...hanges will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as...

Page 122: ...ported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 56 Two sided 55 Scanning N A Copying N A Ready 14 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling o...

Page 123: ...reas near these symbols without ﬁrst touching a metal surface in an area away from the symbol To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present ENERGY STAR Any product bearing the E...

Page 124: ... Power consumption Watts Printing The product is generating hard copy output from electronic inputs One sided 620 Two sided 370 Copy The product is generating hard copy output from hard copy original documents N A Scan The product is scanning hard copy documents N A Ready The product is waiting for a print job 8 Sleep Mode The product is in a high level energy saving mode 1 31 Hibernate The produc...

Page 125: ...r supply cord from the electrical outlet Total energy usage It is sometimes helpful to estimate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Environmental...

Page 126: ...and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformité aux normes de l industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme ca...

Page 127: ... residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can...

Page 128: ...5 863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits the ecodesign of energy related products and on the restrictions of use of certain hazardous substances in electrical and electronic equipment A declaration of conformity to the requirements of the Dire...

Page 129: ... 112 documents printing from a computer 19 dots on print 100 E emission notices 122 126 enabling Wi Fi Direct 61 envelope seals when printing 90 environmental settings 75 erasing printer memory 58 Ethernet port 10 exporting a conﬁguration ﬁle using the Embedded Web Server 120 e mail server setting up 87 F factory default settings restoring 58 FCC notices 126 ﬁne lines are not printed correctly 95 ...

Page 130: ...ard installing 116 ordering imaging unit 63 toner cartridge 63 ordering supplies maintenance kit 63 P paper curl 101 paper frequently jams 92 paper jam in door A 79 paper jam in the duplex unit 83 paper jam in the multipurpose feeder 85 paper jam in the rear door 82 paper jam in trays 84 paper jam clearing in the multipurpose feeder 85 paper jams avoiding 77 paper jams clearing in the standard bin...

Page 131: ...ity slot locating 58 selecting a location for the printer 8 separator sheets placing 22 setting the paper size 12 setting the paper type 12 setting up e mail 87 shipping the printer 75 skewed print 103 Sleep mode setting 75 slow printing 108 SMTP server conﬁguring 87 statement of volatility 59 supplies conserving 76 supplies ordering toner cartridge 63 supply notiﬁcations conﬁguring 63 supported p...

Page 132: ... volatile memory 59 erasing 58 volatility statement of 59 W white lines 107 wireless network connecting the printer to 60 Wi Fi Protected Setup 60 wireless networking 60 Wi Fi Direct enabling 61 printing from a mobile device 20 Wi Fi network deactivating 62 Wi Fi Protected Setup wireless network 60 wrinkled paper 95 Index 132 ...

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