E-16
TROUBLESHOOTING
SYMPTOM
REMEDY (not a malfunction)
Odours and smoke are not
removed.
• Clean or replace the fi lters if they appear to be heavily soiled.
(Ref. E-11,E-12,E-14)
The Front Monitor illuminates
green even when the air is
impure.
• The air could be impure at the time the unit was plugged in.
Unplug the unit, wait one minute, and plug the unit in again.
The Front Monitor illuminates
orange or red even when the air
is clean.
• Sensor operation is affected if the dust sensor openings are
dirty or clogged. Gently clean the dust sensors. (Ref. E-4).
A clicking or ticking sound is
heard from the unit.
• Clicking or ticking sounds may be audible when the unit is
generating ions.
The discharged air has an
odour.
• Check to see if the fi lters are heavily soiled.
• Clean or replace the fi lters.
• Plasmacluster Air Purifi ers emit small traces of ozone which
may produce an odour.
The unit does not operate when
cigarette smoke is in the air.
• Is the unit installed in a location that is diffi cult for the sensor to
detect cigarette smoke?
• Are the dust sensor openings blocked or clogged?
(In this case, clean the openings.) (Ref. E-4)
Filter Indicator Light is
illuminated.
• After replacing fi lters, connect the power cord to an outlet and
press the Filter Reset Button. (Ref. E-11)
The Front Monitor are turned off.
• Check to see if the Lights OFF Mode selected. If so, then press
the Lights Control Button to activate the indicator lights.
(Ref. E-10)
The Water Supply Indicator
Light does not illuminate when
the tank is empty.
• Check Styrofoam fl oat for impurities. Clean the HumidifyingTray.
Ensure unit is located on a level surface.
Water lever in the tank does not
decrease or decreases slowly.
• Check to see if the Humidifying Tray and Water Tank are
correctly installed. Check the Humidifying Filter.
• Clean or replace the fi lter when it is heavily soiled.
(Ref. E-14 and E-15).
The Front Monitor lights change
colour frequently.
• The Front Monitor lights automatically change colours as
impurities are detected by the dust sensor and odour sensor.
Before calling for service, please review the Troubleshooting chart below, since the problem may not
be a unit malfunction.
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