Troubleshooting
121
Call quality is poor.
•
Your current location may not
provide good call quality (i.e., in a
car or train). Move to a location
where radio signal strength is
greater.
Cannot access network
service.
•
Check where your account has
been registered and where the
service is available.
Cannot send or receive
Text Message.
•
Make sure you are correctly
subscribed for the Short Message
Service, that the network supports
this service, and that the centre
number is set up correctly. If not,
contact your network service
provider.
Cannot connect to
Multimedia Message
service provider.
•
MMS settings and configuration
may be missing or incorrect or the
network does not support it. Check
your service provider’s access point
number.
Contact your service provider to
confirm the correct settings.
Problem
Solution
Limited memory available
•
Delete any unnecessary data.
Call is terminated
unexpectedly.
•
Magnetised objects such as health
necklaces placed near the phone
may terminate the call. Keep your
phone away from such objects.
No entries are displayed
in the Phonebook.
•
Confirm that the Call Manager
Location setting (Handset or SIM)
and View Groups setting are made
correctly.
Fax transmission failure
•
Before transmitting fax data,
configure your fax software to use
the software flow control.
•
Use of the optional data cable is
recommended for transmitting fax
data.
Problem
Solution
