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Troubleshooting
Troubleshooting
Problem
Solution
The phone does not turn
on.
•
Make sure the battery is properly
inserted and charged.
PIN code or PIN2 code is
rejected.
•
Make sure you have entered the
correct code (4 to 8 digits).
•
Your SIM card/protected functions
will become locked after 3
unsuccessful attempts.
•
Contact your SIM provider if you do
not have the correct PIN code.
The SIM card becomes
locked.
•
Enter PUK code (8 digits) provided
by your service provider (if
supported).
•
If the attempt is successful, enter
the new PIN code and confirm your
phone is operational again.
Otherwise contact your dealer.
The display is difficult to
read.
•
Adjust the backlight brightness for
the main display.
Phone functions do not
work after the phone is
turned on.
•
Check the radio signal strength
indicator as you may be outside the
service area.
•
Check to see if any error message
is displayed when you turn your
phone on. If so, contact your dealer.
•
Make sure the SIM card is correctly
inserted.
Calls cannot be made or
received.
•
If the message “SIM card error” is
displayed at start-up, you cannot
use your SIM card or the SIM card is
damaged. Contact your dealer or
network service provider.
•
Check your call barring, fixed
dialling setting, remaining battery
and call forwarding settings.
•
Check if your phone is currently
performing data communication
using,
Bluetooth wireless
technology interface or a USB data
cable.
•
Check the remaining balance if you
are using a pre-paid SIM card.
Problem
Solution
