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Sharp AR-M550U Technical Manual Download Page 34

TROUBLE CODES 

 

 

 

34 

February 2005

 

 

Code 

Sub 

Content of trouble 

Detection 

C1 

00 

MC Trouble 

PCU 

EL 

Auto developer adjustment trouble (overtone error). 

PCU 

EE 

EE 

Auto developer adjustment trouble (undertone error). 

PCU 

11 

CIS Shading Trouble (White correction) 

Scanner 

E6 

14 

CIS-ASIC communication trouble 

Scanner 

01 

System data trouble 

MFP control 

02 

Laser trouble 

PCU 

03 

HDD trouble 

MFP control 

06 

Decode error trouble 

MFP control 

10 

CCD shading trouble (Black correction) 

Scanner 

11 

CCD shading trouble (White correction) 

Scanner 

12 

CCD shading trouble (White correction centre adjustment) 

Scanner 

14 

CCD-ASIC communication trouble 

Scanner 

50 

Laser connection trouble 

PCU 

55 

Incompatibility check (Engine (PCU) detection) 

PCU 

56 

Incompatibility check (Engine (PCU) detection) 

PCU 

57 

Incompatibility check (Engine (PCU) detection) 

PCU 

60 

Controller connection trouble 

MFP control 

65 

Incompatibility check (MFP controller detection) 

MFP control 

66 

Incompatibility check (MFP controller detection) 

MFP control 

67 

Incompatibility check (MFP controller detection) 

MFP control 

80 

Scanner PWB communication trouble 

MFP control 

E7 

90 

PCU PWB communication trouble 

MFP control 

00 

Finisher communication trouble 

PCU 

02 

Finisher transport motor abnormality 

PCU 

03 

Finisher oscillation motor trouble 

PCU 

08 

Finisher staple shift motor trouble 

PCU 

09 

Finisher load capacity sensor trouble 

PCU 

10 

Finisher/staple motor trouble 

PCU 

11 

Finisher/pusher motor trouble 

PCU 

15 

Finisher elevator motor trouble 

PCU 

19 

Finisher/jogger motor trouble 

PCU 

31 

Finisher saddle folding motor trouble 

PCU 

32 

Finisher-saddle communication trouble 

PCU 

33 

Finisher/punch shift motor trouble 

PCU 

34 

Finisher/punch motor trouble 

PCU 

37 

Finisher/backup RAM data trouble 

PCU 

38 

Finisher/punch backup RAM data trouble  

PCU 

41 

Finisher/saddle positioning plate motor trouble 

PCU 

42 

Finisher/saddle guide motor trouble 

PCU 

43 

Finisher/saddle alignment motor trouble 

PCU 

44 

Finisher/saddle rear staple motor trouble 

PCU 

45 

Finisher/saddle font staple motor trouble 

PCU 

46 

Finisher/saddle push motor trouble 

 

51 

Finisher/sensor connector connection trouble 

 

F1 

52 

Finisher/micro switch trouble 

 

Summary of Contents for AR-M550U

Page 1: ...AR M550U AR M620U AR M700U Technical Handy Guide ...

Page 2: ...uk tech The Handy Guide is not a substitute for the official Sharp Service manuals It is for use by Sharp qualified field service engineers with the intention of improving the efficiency of Sharp Photocopiers Should you have relevant information which is not included within this guide please contact the Sharp Copier Hotline by e mail copier hotline sharp uk co uk SHARP ELECTRONICS UK LTD Document ...

Page 3: ...evised 6 Minimum Call Procedure 15 7 Coin Vendor I F 16 8 Product Key Registration 18 9 Firmware Update 20 10 FlashRom Recovery 23 11 Firmware Revision Engine 24 Updated Printer I F 25 Updated Facsimile 25 12 Technical Update 26 Updated 13 Test Simulations 28 14 Trouble Codes 34 15 Network Scanner Trouble Codes 37 16 Jam Cause Codes 38 17 PWB Data Storage Location 44 18 Notes 47 ...

Page 4: ...ined can store up to 20 000 pages or 3000 files Duplex Std Power consumption 1 84KW Dimensions W D H 728x679x1192 Weight 185Kg Copier Copy speed A4 continuous 55 cpm 62 cpm 70 cpm E sort Yes First copy time 3 9 sec 3 3 sec Continuous copy Max 999 Scan resolution 600 dpi Zoom range Platen 25 400 DF 25 200 Document Feeder Std DSPF Original capacity 150 sheets Original replacement speed 65 opm simple...

Page 5: ...8 6 9 2 2 Mac OS X10 1 5 and 10 2 10 2 8 excluding10 2 2 with Opt AR PK5 Bundled Utility Software Sharp Printer Administrator Utility Status Monitor Scanning Opt AR NS3 Resolution 200dpi 300 dpi 400dpi 600 dpi Duplex Yes Destination Sharpdesk FTP E mail Bundled Utility software Network Scan Tool Sharpdesk 3 0 10 licenses TWAIN driver Fax Opt AR FX8 Communication Formula Super G3 Max 33 600 bps Doc...

Page 6: ... hole C 4 hole D 4 hole wide punch unit Option AR F15 or AR F16 required AR CF2 Inserter Option AR F15 or AR F16 required AR P19 Network printer board with NIC Option AR PK5 Postscript 3 Kit Option AR PF1 Barcode Font Kit Option AR P19 is required AR FR11 Data Security Kit Option AR NS3 Network Scanner Expansion Kit Option AR P19 is required AR FX8 Fax Expansion Kit Option AR MM9 Fax Memory 8MB Op...

Page 7: ...e Seal R DV Side Seal F MC Cleaner Unit 250K 300K Maintenance Kit 1 AR 620KB Transfer Belt Transfer Roller Transfer Gear Transfer CL Roller 250K 300K Maintenance Kit 2 AR 700KC Upper Fuser Roller Lower Fuser Roller Fuser Pawls Upper x 6 Fuser Pawls Lower x 4 Heat Seal Base Assembly Oil Roller CL Roller Bearing CL Plate Heat Roller Heat Roller Bearing x 2 250K 300K Maintenance Kit 3 AR 620DF DSPF R...

Page 8: ...ase plate lock Fuser pressure release screws turn fully anticlockwise DEVELOPER SETUP Sim 25 01 Developer Stir Sim 25 02 Developer level setting PROCESS CONTROL Sim 44 02 ID DM Sensor adjustment TONER INSTALLATION Before installing the toner cartridge ensure the cartridge is shaken horizontally several times Be careful not to rotate the toner cartridge CASSETTE SETUP PAPER TYPE Set cassette sizes ...

Page 9: ...on setup Sim 26 35 Set Multi Error Counter Set to 1 Multi Count IMAGE WRITING DISTORTION SKEW Sim 64 01 Print Area adjust Pattern 71 Density 100 Level 3 IMAGE POSITION OFF CENTRE Sim 50 05 Print Area adjust Sub scan Image Off Centre adjustment Adjust All Cassettes Sim 50 12 OC RADF Off Centre Adjust COPY IMAGE POSITION Sim 50 01 OR Sim 50 02 Lead Rear Edge Image Loss Void Adjustment COPY DENSITY S...

Page 10: ... 02 Fax Destination Sim 66 10 Image Memory Clear only perform when AR MM9 is installed CUSTOM SETTINGS Entry Mode Press Custom Settings key Press KEY OPERATOR PRG Enter Key Operator code DEFAULT 00000 Change Key Operator Password Enter Key Operator mode using procedure listed above Press Key operator code change Enter new 5 digit code Press OK key ...

Page 11: ... sep pawls grid toner seal cleaning brush charge plate paper dust removal unit DV seal DV side seal f r toner filter Side seal F Side seal R MC Cleaner unit Maintenance Kit 2 AR 620KB Life AR M550 250K AR M620 700 300k Transfer belt Transfer roller Transfer gear Transfer CL Roller Maintenance Kit 3 AR 700KC Life AR M550 250K AR M620 700 300k Upper heat roller lower heat roller Fuser sep pawls uppe...

Page 12: ...veloper rotation time reset DEVELOPER REPLACEMENT Sim 24 05 Developer counter reset Sim 25 02 Toner concentration setting Sim 24 11 Developer rotation time reset Sim 44 02 ID DM Sensor adjustment COPY DENSITY Sim 46 02 Copy density adjust JAM TROUBLE COUNTER Sim 24 01 Jam Trouble Counter Reset FEED ROLLER REPLACEMENT Sim 24 02 Individual Tray Counter Reset SIMULATION DATA PRINT Sim 22 06 Print All...

Page 13: ...ROUTINE MAINTENANCE 13 February 2005 Maintenance List ...

Page 14: ...mage distortion balance Copy lamp unit installing position 2 Vertical image distortion balance No2 3 mirror base installing position 3 Vertical image distortion Winding pulley position 4 Horizontal image distortion F rail height adjust 5 Main scan magnification ratio CCD unit position 6 Main scan magnification ratio Sim 48 01 7 Original off centre Sim 50 12 Original sensor 1 Size sensor adjust Sim...

Page 15: ...ted during the service period the fuser unit should be cleaned out in accordance with the Service Manual 1 Move away the finisher inserter AR F15 AR F16 and AR CF2 if fitted 2 Open the upper left hand door 3 Remove the cover from the fuser unit three silver screws 4 Clean out excess paper dust with brush ...

Page 16: ...e must hold a CE mark To enable coin vend function test command 26 03 and select Vendor Control set value 2 the LCD display should now display the message Under Vendor Control when the copier is re started The message will clear and copying will be possible only when the external auditing device completes the interface s enable loop Connector Signals and Functions Pin Signal Name Details 1 24vdc M...

Page 17: ...in12 Size 2 pin 11 Size 1 pin10 Size 0 pin 9 Paper Size 0 0 0 0 NIL 0 0 0 1 A3 0 0 1 0 A4 0 0 1 1 LT 8 5 x11 0 1 0 0 B4 0 1 0 1 LG 8 5 x14 0 1 1 1 INV 5 5 x8 5 1 0 0 0 B5 1 0 0 1 EXTRA 1 0 1 0 A5 1 0 1 1 NOT USED 1 1 0 0 A4R 1 1 0 1 B5R 1 1 1 0 LTR 1 1 1 1 NOT USED ...

Page 18: ...e Procedure 1 Make a note of the Copier Serial Number upon which the option is to be installed For AR M550 700 the serial number can be obtained from the following menu Custom Settings Key Operator Product Key Serial Number 2 Make a note of the Application number from the front of the option Operation Manual 3 Access the following URL with the user name and password indicated http dse pub sharp co...

Page 19: ...E Also if the machine serial number ends in X or Y that must also be entered in UPPERCASE 6 Click Send The Product Activation Key s will then be displayed Also an E mail confirmation will be sent to the E Mail address of the dealer representative 7 Enter the Key and enable the option s from within the following menu Custom Settings Key Operator Product Key ...

Page 20: ...hine must have Static IP addresses entered Procedure 1 Power off the Machine 2 Remove the cover that exposes the MFP Pwb 3 To prepare the machine to receive the updated firmware set the MFP control Dip Switches to Write Mode across to the left 4 Connect a Parallel USB or Ethernet cable from the machine to the appropriate PC connector 5 Start Windows Power on the PC Using Windows Explorer browse to...

Page 21: ...age Send and the Menu Job Status keys enter the desired upgrade mode for updating the firmware Parallel USB or Ethernet 8 Press OK Start key The display should change to Firm Update Waiting Data 9 Double click Dragon Update exe to launch the Update tool 10 Click Select File browse to the updated Firmware file and select the required Print driver Centronics USB or Network ...

Page 22: ... OK Caution Do Not disconnect any cables shut down the Dragon Update tool or Power off the machine until Result OK is displayed 12 When Result OK is displayed you can confirm the upgrade process has been successful by using either one of the following methods a Use the Up Down keys to ensure there is no display of Result NG b Power off the machine Return ALL dipswitches on the MFP Control Pwb to N...

Page 23: ...opy CN5 CN6 is displayed Press Start 12 After the burn is complete power off the machine and remove the new copied Main ROM from CN6 13 Repeat steps 9 through 18 substituting the next known good ROM for PCU SCAN etc in CN5 and the next corrupted source ROM in CN6 until you have overwritten each ROM that is corrupted 14 Turn the machine off 15 Install the copied ROMS in the machine 16 Set all dip s...

Page 24: ...nt change in the correction table Change the default value in TC 51 2 T1 50 T3 4 50 46 T2 BPT LCC 50 45 ADU 43 u3 00 M5 28B 02 03 02 00 The failure that the setting of transmission number for free area set unlimited to protect polling did not return to the default The failure that e mails could not be sent to an SMTP authenticated MAIL server even by setting the web browser to SMTP authentication ...

Page 25: ...could not be sent to an SMTP authenticated MAIL server even by setting the web browser to SMTP authentication checked The failure of erroneously receiving multiple pages from I FAX by a Matsushita machine The failure that PS error occurred and could not print while printing a particular PDF file Irregular spacing among characters occurred when a particular PDF file was printed using PDF direct pri...

Page 26: ...ng both machines have to have the same options installed On a standard AR M550 620 700U is it possible to print via either the parallel port or the USB port To enable printing on the AR M550 620 700U the AR P19 must be installed On standard machine U model the Parallel USB ports are used to upgrade the firmware only TRANSPORT MISFEED Intermittent jamming at MPFD2_SL Incorrect timing of the MPFD2 s...

Page 27: ...hen scanning PDF or TIFF to e mail FTP or desktop Adjust Sim 50 27 Original Image Loss Setting Fax Scan Scanner Mode Items 10 through to 18 can be adjusted to trim the edges off of the original in 1mm increments up to 10mm when scanning As the Scanner unit scans edge to edge sometimes the edge of the scanned document will appear either on the computer screen when the file is later printed or both ...

Page 28: ...erter sensor check 31 Inserter load check 3 32 Adjust Inserter paper width detection level 02 LCC sensor check 4 03 LCC load check 01 LCD LED test 02 Heater lamp check 03 Scanner lamp check 5 04 Discharge lamp check 01 Paper feed load check 02 Fan motors check 6 03 Transfer unit check 01 Paper feed ageing test setting 06 Interval ageing cycle timer set up 7 08 Warm up time display setting 01 Devel...

Page 29: ...nit 22 19 Check values of counters for scan mode and ifax 02 Adjust setup operation data output check display print 23 80 Check operations of sensors in paper feed and transport 01 Jam trouble counter clear 02 Paper feed counter clear 03 Finisher DSPF and scan counter clear 04 Maintenance counter clear 05 Developer counter clear 06 Copy counter clear 07 Drum correction counter clear 09 Printer oth...

Page 30: ...sable correction operations in the image process section 02 Used to perform gain adjustment of the image density sensor and drum mark sensor 04 Used to set the target density level 05 Used to set the reference developing bias main grid voltage and laser power 09 Process control data display 12 Used to display sapling toner image patch density correction 14 Used to check the output level of the tem...

Page 31: ...nts value document scan simple method 05 Lead edge adjustment for fax print and copy modes 06 Lead edge adjustment DSPF simple method 07 Lead edge adjustment DSPF 10 Print centre deviation adjustment for each paper tray 12 Scan image off centre adjustment scan mode 50 27 Used to adjust image loss in the fax and scan mode 51 02 Resist roller adjustment value 06 Adjust DSPF width detection 07 Value ...

Page 32: ...e output operations of the data signals 05 Used to check the output operations of the data signals set by soft switch 06 Used to print the confidential pass code 07 Used to print the image memory data 08 Used to check the output operation of various sound signals of fax max sound level 09 Used to check the output operation of various sound signals of fax set by soft switches 10 Used to clear al da...

Page 33: ...elephone number s for modem dial in 27 Used to register the transfer number for voice warp 28 Used to record voice messages 29 Used to clear data related to an address bbok 30 Used to check the change in the TEL LIU status 31 Used to set on off of each port to output to the TEL LIU 32 Used to check the receive data 33 Used to check the signal busy tone cng ced fnet dtmf detection 34 Used to measur...

Page 34: ...ction MFP control 67 Incompatibility check MFP controller detection MFP control 80 Scanner PWB communication trouble MFP control E7 90 PCU PWB communication trouble MFP control 00 Finisher communication trouble PCU 02 Finisher transport motor abnormality PCU 03 Finisher oscillation motor trouble PCU 08 Finisher staple shift motor trouble PCU 09 Finisher load capacity sensor trouble PCU 10 Finisher...

Page 35: ...tridge destination error life cycle error 05 CRUM error 31 Process control trouble photoconductor surface reflection rate abnormality 32 Process control trouble drum marking scan failure 37 Drum marking sensor gain adjustment error 39 Process thermistor breakdown 46 Developing thermistor breakdown 47 Room temperature thermistor breakdown F2 48 Developing humidity sensor breakdown 12 Tray 1 lift tr...

Page 36: ...Fax battery abnormality MFP control U1 02 RTC read error combined use as fax on MFP control pwb MFP control 00 EEPROM read write error MFP control 11 Counter sum check error MFP control EEPROM MFP control 12 Adjustment value check sum error MFP control EEPROM MFP control 22 MFPC section SRAM memory sum check error MFP control 23 MFPC section SRAM memory individual data check sum error MFP control ...

Page 37: ...e The account name of the FTP server recorded as the destination or the password for the account name is invalid 04 Remedy Check that the network cable is inserted properly Check the account name and password of the FTP server recorded is correct Cause Network cable connection failure Check that the directory name exists in the FTP server recorded as the destination 05 Remedy Check that the networ...

Page 38: ...f the transport roller 13 VPM turns on PFD2_NM1 PFD2_NM2 PFD2 not reached jam Tray 4 paper feed VPM on When the paper lead edge comes 40mm in front of the transport roller 13 VPM turns on PFD2_NM2 PFD2_NAD PFD2 not reached jam ADU re feed paper APPD2 on PFD2_NAD PPD_NMF PPD1 not reached jam Manual feed tray paper feed MPRD2 on PPD on PPD_NT1 PPD not reached jam Tray 1paper feed PFD2 on PPD on PPD_...

Page 39: ...ched jam APPD1 on 90mm APPD2 on DESK1 Tray 3 paper feed jam M1PFD not reached M1PFC on M1PFD on DESK2 Tray 4 paper feed jam M2PFD not reached M2PFC on M2PFD on M1PFD_N2 M1PFD not reached jam Tray 4 feed M2PFD on M1PFD on MPRD2_N2 MPRD2 not reached jam Tray2 paper feed VPM on When the paper lead edge comes to 40mm in front of the transport roller 4 VPM turns on MPRD2 on MPRD2_NM MPRD2 not reached j...

Page 40: ... jam Tray 1 paper feed PFD2 off PPD off PPD_ST2 PPD1 remaining jam Tray2 paper feed MPRD2 off PPD off PPD_SM1 PPD1 remaining jam Tray 3 paper feed PFD2 off PPD off PPD_SM2 PPD1 remaining jam Tray 4 paper feed PFD2 off PPD off PPD_SLC PPD1 remaining jam LCC paper feed MORD2 off PPD off PPD_SAD PPD1 remaining jam ADU paper re feed PFD2 off PPD off PPD_SMF PPD1 remaining jam Manual feed tray paper fe...

Page 41: ...PRD1_S2 MPRD1 remaining jam Tray 2 paper feed MPRD1 on MPRD1 off MPRD1_SM MPRD1 remaining jam Manual feed tray paper feed MPFD2 off MPRD1 off MPRD1 SL MPRD1 remaining jam LCC paper feed MPFD2 off MPRD1 off MPFD2_SM MPFD2 remaining jam Manual feed tray paper feed MPFD1 off MPFD2 off MPFD2_SL MPFD2 remaining jam LCC paper feed LPPD off MPFD2 off MPFD1_S MPFD1 remaining jam MPFD1 on MPFD1 off LPPD_S ...

Page 42: ... Paper exit sensor on Paper exit sensor remaining jam Main unit paper feed After passing by 20mm from the paper exit sensor on Paper exit sensor off HI_SEN_S Paper exit sensor remaining jam Inserter Paper feed Timing sensor off Paper exit sensor off H_SEN_NIN Reverse sensor not reached jam When entering the reverse path Timing sensor on Reverse sensor on H_SEN_NOUT Reverse sensor not reached jam W...

Page 43: ...the specified time Finisher saddle transport path sensor remaining jam Saddle transport path sensor on The saddle transport path sensor is not turned off within the specified time Finisher saddle paper exit sensor not reached jam Folding edge sensor on Completion of thrust operation The saddle transport sensor is not turned on though paper is transported in the specified distance FFPS_S Finisher s...

Page 44: ...aining quantity data Tray 1 paper feed counter Toner concentration temp correction low temp side correction amount Tray 3 paper remaining quantity data Tray 2 paper feed counter Toner concentration temp correction low temp side set Temp Tray 4 paper remaining quantity data Tray 3 paper feed counter Toner concentration temp correction low temp side release temp Final toner concentration sensor outp...

Page 45: ...adjustment value PPD1 sensor adjustment Process correction inhibit allow set value Developing bias rising correction wait time Developer bias rising correction adjustment value Built in finisher jogger position adjustment Saddle adjustment value MFP PWB Counters Adjustment Value Other Copy counter Fax soft switch SW etc Trouble history Printer counter Jam history Fax receive counter Destination se...

Page 46: ...PF stamp counter Document image loss amount adjustment value Magnification ratio adjustment value SPF resist amount adjustment value Exposure motor speed adjustment value Platen document detection adjustment value SPF size width detection adjustment value Touch panel adjustment value Exposure level adjustment value Gamma change value OC SPF exposure correction value Shading adjustment value CCD CI...

Page 47: ...NOTES 47 February 2005 ...

Page 48: ......

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