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Customer Service

For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.

General Information

Direct all inquiries to SoftBank, from charges to service
information, here.
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Hours of service:9 am to 8 pm

Assistance with Repairs/Lost Handsets

Use the number below in case of loss or needing repair:
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Hours of service:9 am to 8 pm

Smartphone Technical Support Center

Direct inquiries regarding smartphone operation and service
details here.
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
Hours of service:Weekdays 9 am to 7 pm Saturday, Sunday,
and holidays 9 am to 5 pm

SoftBank Global Call Center

From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
Hours of service:24 hours

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Summary of Contents for AQUOS zero

Page 1: ...AQUOS zero User Guide ...

Page 2: ......

Page 3: ...BOQUL 28 Touchscreen Text Entry Using Touchscreen 32 Text Entry 33 Handset Interface Handset Screens 36 Icons at Display Top Status Bar 43 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Capturing Screenshots Clip Now 48 Scrolling Screen Automatically ScrollAuto 49 Phone Placing Answering Calls 52 Optional Services 56 Handset Phone Number 63 Making Ph...

Page 4: ...174 Calling from Outside Japan 175 For Assistance Handset Powers Off 180 Handset Does Not Power On 180 Cannot Charge Charging Stops Charging Is Slow 181 Battery Runs Out Quickly 181 Display Turns Off Suddenly 182 Display Goes Dark Suddenly 182 Screen Freezes Operation Is Unstable 183 SIM Card Not Recognized 183 Cannot Send Receive Mail 184 Cannot Connect to Internet 184 Cannot Talk on Phone Cannot...

Page 5: ...ed to the Internet Communication is initiated automatically for some functions such as data syncing Large volume data communication such as downloading applications and viewing videos incurs expensive transmission fees Subscription to a flat rate plan is strongly recommended Even if connected by Wi Fi some applications and services incur transmission fees Screenshots Key Labels Screenshots in the ...

Page 6: ...4 ...

Page 7: ...Getting Started Package Contents 6 Parts Functions 6 SIM Card 8 Internal Storage 10 Charging Handset 10 Power On Off 13 Making Initial Settings 14 Google Account 16 Unlocking Screen 18 ...

Page 8: ...t light Front Camera Use to shoot photos or videos of yourself Display Touchscreen type display operate with your fingers on Display Earpiece Speaker Hear the other party s voice music video etc here Charging Notification Lamp Illuminates while charging or for missed calls and notifications Earpiece Speaker Cautions Avoid holding Earpiece close to ear other than during a call or playing back Answe...

Page 9: ...hentication to unlock screen Mic Recorder Mic Talk to the other party here Also use while recording videos or when talking to emopa Make sure not to cover Mic Recorder Mic Handset Keys Name Description Volume Up Key Increase volume Volume Down Key Decrease volume Power Key Turn Display off on Long Press for power on off reboot etc Charging Notification Lamp Lights flashes while charging or for mis...

Page 10: ...Card specifications and performance may change without notice Return SIM Card to SoftBank Corp when canceling subscription SIM Card is the property of SoftBank Corp Returned SIM Cards are recycled for environmental purposes Inserting SIM Card Always power off beforehand Set SIM Card in Card Tray beforehand Do not insert SIM Card without setting it in Card Tray With Display upward insert SIM Remova...

Page 11: ...ray out horizontally Remove SIM Card Insert Card Tray in SIM Card Slot SIM Card is removed Do not insert Card Tray upside down Insert gently all the way horizontally in direction shown Push Card Tray firmly where circled so that there is no gap between handset and Card Tray To maintain water and dust resistance use handset with Card Tray completely closed SIM Unlocking Handset Handset can be SIM u...

Page 12: ...a lithium ion battery Lithium ion batteries are recyclable To recycle a used lithium ion battery take it to any shop displaying the recycling symbol Battery Cautions Storage To help maintain performance and life of Internal Battery do not store in the following conditions battery level should be at approximately 40 for optimal storage Full immediately after charging is complete Exhausted too low t...

Page 13: ...rging rapidly rapid charging Charging slowly low speed charging handset begins low speed charging depending on the conditions such as when nearly charged Charging Cautions Water Resistance ROBOQUL and AC Adaptor optional accessories are not waterproof Never connect a charger plug USB Type C plug while handset or Charger is wet Handset is water resistant however if a charger plug USB Type C plug is...

Page 14: ...to ROBOQUL power connection terminal Raise plug on AC Adaptor and plug into outlet Insert ROBOQUL charging plug into External Connection Jack and lean handset backward Charging Notification Lamp illuminates once charging starts Press handset firmly and straight all the way If not attached adequately handset may fall or ROBOQUL may tip over Avoid scratching handset when attaching To continue using ...

Page 15: ...ing Notification Lamp illuminates once charging starts After charging unplug AC Adaptor from outlet and disconnect from handset Charging ends Power On Off Powering On Long Press Power Key until SHARP logo appears Handset powers on and lock screen appears after a while If confirmation appears follow onscreen prompts An initial settings wizard may appear the first time handset is powered on For deta...

Page 16: ...set items Insert SIM Card before powering on handset Making Initial Settings Select language then START To place an emergency call Tap Emergency call To set visual assistance Tap Vision Settings See Accessibility for details Set Wi Fi items Follow onscreen prompts To skip Wi Fi settings select Use mobile network for setup SKIP Continue by following onscreen prompts DON T COPY DATA Tap NEXT to copy...

Page 17: ...Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for details No Thanks Turn on After Tapping Turn on follow onscreen prompts to set Google Assistant Skip After Tapping Add a card follow onscreen prompts to save card information Set each item DONE FOR NOW Handset restarts and initial settings are complete To make My Soft...

Page 18: ...our Google account mail address and password Google Account Operations User Interface Operations and user interface are subject to change due to automatic application updates or other reasons Creating a Google Account In Home Screen Drag Favorites Tray to top of Display Settings Accounts Add account Google Window for logging in to a Google account opens Create account For myself To create a child ...

Page 19: ... Enter username mail address Next Enter password Re enter password Next Yes I m in To not add a phone number or add a phone number for security only Tap More options Continue by following onscreen prompts To not set a phone number Tap Skip Check the privacy policy and terms of use I agree Next Select whether to enable data backup ACCEPT Account is created ...

Page 20: ...n Lock After a period of inactivity Display turns off to save battery power screen lock active Screen lock prevents accidental Touchscreen operation To activate screen lock manually Press Power Key when Display is turned on If Screen Lock Activates while Playing Music Music continues to play For operation Press Power Key to open lock screen and use operation panel operations may vary depending on ...

Page 21: ... or set screen to be unlocked with your fingerprint as needed See Using Fingerprint Authentication Function Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for details After Flicking up enter pattern lock no PIN password to unlock Another Way to Turn On Display Set Display to turn on when handset is picked up a...

Page 22: ...20 ...

Page 23: ...Basic Operations Basic Operations 22 Using Manner Mode 22 Using Airplane Mode 24 Using Fingerprint Authentication Function 24 Updating the System 27 Using ROBOQUL 28 ...

Page 24: ... accessible from Quick Settings Window Manner Mode Options Settable items are the following Vibe Ringtones and other handset sounds are muted handset vibrates for incoming calls messages etc Mute Ringtones and other handset sounds are muted handset does not vibrate for incoming calls messages etc Manner Mode Cautions Camera shutter sound video recording tones alarms media sound etc still play even...

Page 25: ... mode Using Manner Mode Mute Press Volume Up Down Key Volume bar appears Manner OFF Icon changes to Vibe and handset enters Manner mode vibe Vibe while volume bar is displayed Icon changes to Mute and handset enters Manner mode mute Canceling Manner Mode Mute Press Volume Up Down Key for volume bar Mute Icon changes to Manner OFF and handset exits Manner mode ...

Page 26: ...ingerprint authentication function Authentication is based on fingerprint characteristics This function may be unusable if your fingerprint characteristics are not prominent Ability to authenticate assuming finger is held to sensor correctly depends on conditions of use Saving your fingerprint may be difficult if finger is in any of the following conditions Washing wiping hands using different fin...

Page 27: ...if unable to authenticate with your fingerprint If method for unlocking screen is setting other than None or Swipe first unlock screen See Setting Screen to Unlock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for details on setting a method for unlocking screen NEXT Hold finger to sensor until handset vibrates Move finger a little a...

Page 28: ...it or subject handset to excessive shock May cause malfunction or damage Do not scratch sensor surface or poke with a pen pin or other pointed object Do not place stickers on sensor surface or mark with ink Dust smudges or other soiling on sensor may affect authentication Clean the Fingerprint Sensor surface from time to time Holding finger to sensor for too short long a time may affect authentica...

Page 29: ...ion of handset malfunctioning damaged water seepage etc It is recommended that you back up important data before updating the system SoftBank Corp is not responsible for damages from loss of data Updating the System Notification appears when a system update is required Tap the notification and follow onscreen prompts If notification does not appear check whether a system update is required as foll...

Page 30: ...ate will be interrupted if the battery becomes too low or handset AC Adaptor is removed from ROBOQUL ROBOQUL will become unusable if a firmware update is interrupted Make sure that the required conditions are met and then connect handset to ROBOQUL again and complete a firmware update Handset checks for firmware updates via the network once a week when placed in ROBOQUL Firmware is also updated vi...

Page 31: ...L swivels when Display lights up at start of charging for incoming calls alarms etc In Home Screen Drag Favorites Tray to top of Display Settings AQUOS Useful AQUOS Useful menu opens ROBOQUL setting ROBOQUL setting window opens Operations of ROBOQUL Setting is complete Tap Operations of ROBOQUL to toggle on off Viewing Information on ROBOQUL In ROBOQUL setting window More info ...

Page 32: ...30 ...

Page 33: ...Touchscreen Text Entry Using Touchscreen 32 Text Entry 33 ...

Page 34: ... using handset with gloves on enable glove mode Use of pens pencils or sharp objects Use with objects on against Display Use while wet Touchscreen Usage Cautions To prevent malfunctions do not Touch Display with wet fingers Use if Display is wet If Display is wet wipe it with a soft cloth Subject Display to force pressure Place a sticker or shield commercially available protective film privacy pro...

Page 35: ...operation switch between Left handed mode and Right handed mode as needed When keyboard is open Touch Hold and slide finger over Tap to switch between Right handed mode and Left handed mode Tap to disable One handed mode Keyboard Layout Enter characters Toggle case Switch to number symbol keyboard Enter comma Touch Hold to specify settings or enable One handed mode Switch to emoji emoticon keyboar...

Page 36: ...ween alphabet entry mode and number symbol emoji emoticon entry mode Entering Letters To enter Phone In a text entry window Phone is entered To toggle case Tap before typing a letter Tap twice to type in all capitals By default the first word of each sentence is capitalized automatically ...

Page 37: ...set Screens 36 Icons at Display Top Status Bar 43 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Capturing Screenshots Clip Now 48 Scrolling Screen Automatically ScrollAuto 49 ...

Page 38: ...quent times See Applications Notifications for details 2 Appears when Lock screen message is set See Security Location Settings for details 3 Appear when emopa is configured See エモパーを利用する http help mb softbank jp aquos zero 05 07 12 html Japanese for details Home Screen App List Most handset operations start in Home Screen or in app list In Home Screen Drag Favorites Tray to top of Display for app...

Page 39: ...o change keyboards 5 Menu key Tap to show menu 1 Appears when Swipe up on Home button is enabled See System Settings for details 2 Appears when Swipe up on Home button is disabled See System Settings for details 3 Appears when Auto rotate screen is disabled and handset is rotated vertically horizontally See Display Settings for details 4 Appears when keyboard is open 5 Appears for some application...

Page 40: ... next application Tapped application opens at bottom of Multi Window Multi Window Operations Switching between Applications Flick up Tap application Activate application beforehand Exiting Multi Window Flick pane bar up down Capturing Screenshots Long Press Power Key and Volume Down Key at the same time to capture a screenshot of the current screen Alternatively Long Press Power Key then Tap Scree...

Page 41: ...to set the image as Wallpaper for lock screen only Tap Home screen and lock screen to set the image as Wallpaper for both Home Screen and lock screen Wallpaper Change Operations Using Lock Photo Shuffle Change Wallpaper randomly each time lock screen appears Touch Hold open area of Home Screen Wallpapers Lock Photo Shuffle OFF ON Select folder to show with Lock Photo Shuffle All images in selected...

Page 42: ...tmost sheet to add one more sheet and add Function Shortcuts With some applications Touch Hold for shortcuts to functions Touch Hold function shortcut then release finger at location in Home Screen to add function shortcut Deleting Shortcuts In Home Screen Touch Hold icon Drag to Remove Adding Widgets Add Album Analog clock etc as follows Touch Hold open area of Home Screen Widgets A list of widge...

Page 43: ... Hold icon to place in folder Drag to another icon to group with Folder is added and two icons are saved in the folder Folder Operations Changing Folder Names In Home Screen Tap folder Tap area to enter folder name at bottom of window Enter folder name Change folder names the same way in Favorites Tray and app list Placing Icons in Folder In Home Screen Touch Hold icon Drag to folder Place icons t...

Page 44: ... Home Screen Settings Settable items are the following Item Description Notification dots Set whether to show dots with application icons for notifications See Applications Notifications for details Add number on notification dots Set whether to show number of notifications with notification dots Add icon to Home screen Set whether icon is added to Home Screen after downloading new application All...

Page 45: ...n Indicators Notification Indicators appear on the left Notification Indicators do not appear in lock screen Indicator Description Glove Mode On Call Dialing Arriving in Progress Call on Hold Missed Call New Answer Phone Message New Voicemail New SMS Message New Email New Gmail Alarm Sounding Snoozing Upcoming Alarm Calendar Event Notification Application Update Available Application Installation ...

Page 46: ...is connected to FDD LTE SoftBank 4G LTE or AXGP SoftBank 4G Between these Networks handset connects to SoftBank 4G whenever possible 2 Appears when a SIM Card with NFC locked on another mobile phone is then installed in handset Checking Notifications Notifications Window Open notifications and check handset status Opening Notifications Window Drag Status Bar down Notifications Window opens Alterna...

Page 47: ...fication down up with two fingers at the same time or Pinch Spread Unavailable for some notifications Making Notification Settings In Notifications Window Drag notification left right Follow onscreen instructions Settable items depend on the notification Notifying Later In Notifications Window Drag notification left right To change notification time Tap then Snoozed for 1 hour and select time Unav...

Page 48: ...s Bar down Quick Settings Window opens Alternatively to open Quick Settings Window Drag Status Bar down with two fingers with Notifications Window closed Alternatively to open Quick Settings Window when Swipe fingerprint for notifications is enabled Flick Fingerprint Sensor down twice See System Settings and Applications Notifications for details Closing Quick Settings Drag Quick Settings up Alter...

Page 49: ...ccount sync on off Toggle Battery Saver on off Toggle Dolby Atmos on off 2 Open Edit screen for Quick Settings Window Open Settings 1 Flick Setting key area left right to toggle sheets 2 For details on Dolby Atmos see Sound Settings Customizing Quick Settings Window Rearranging Setting Keys In Quick Settings Window Touch Hold Setting key Drag Setting key to rearrange it Adding Setting Keys In Quic...

Page 50: ...S Useful AQUOS Useful menu opens Clip Now Clip Now menu opens for Clip Now Clip Now is enabled Tap to disable Clip Now again Capturing Screenshots Capture screenshots for saving as files Some screens may not be capturable View captured screenshots in Album etc Touch upper left upper right corner of Display Slide finger right down left down along edge of Display Screenshot is saved ...

Page 51: ...opens Clip Now Tap item Setting is complete Viewing Instructions for Clip Now In Clip Now menu Help Scrolling Screen Automatically ScrollAuto Scroll the screen up and down automatically Enabling ScrollAuto In Home Screen Drag Favorites Tray to top of Display Settings AQUOS Useful AQUOS Useful menu opens ScrollAuto ScrollAuto menu opens ON OFF ScrollAuto is enabled Tap ON OFF to toggle on off ...

Page 52: ...e on off Using ScrollAuto The feature may not follow the setting with certain applications Drag up slowly appears When Display is Dragged down appears instead Slide finger to and release Screen scrolls automatically If confirmation appears follow onscreen prompts To change scrolling speed Tap or Screen may not scroll depending on where you start Dragging Scroll stops when Display is Tapped or afte...

Page 53: ...Phone Placing Answering Calls 52 Optional Services 56 Handset Phone Number 63 Making Phone Settings 63 Address Book 65 ...

Page 54: ...10 119 or 118 automatically reports handset location to corresponding agency police etc This system is referred to as Emergency Location Report and notifies location based on positioning from base stations Location Report does not incur registration transmission fees Location signal conditions affect positioning accuracy Always provide location and call purpose Hiding Caller ID using 184 etc cance...

Page 55: ...Call Cautions Areas Where Usable Emergency calls from handset can be made only in SoftBank service areas Airplane Mode Note that emergency calls cannot be made in Airplane mode Drag Status Bar down and cancel it Phone Window Layout Search field Search contacts Tap to voice search Show favorites Show dialpad Open menu Show contacts Show call history Answering Calls Display Off Flick up when call is...

Page 56: ...n Home Screen Phone Settings Calls Answer phone Answer phone list Touch Hold message Export 801SH Select where message is saved SELECT OK Rejecting Arriving Calls As call is arriving Flick down When screen is unlocked Tap DECLINE Not Answering Call and Sending SMS As call is arriving Flick up Tap message to send When screen is unlocked Incoming call Flick up Tap message to send Tap Write your own ...

Page 57: ...ap Voice Memo To stop playback Tap Pause Editing Subjects of Voice Memos In Home Screen Phone Settings Calls Answer phone Voice Memo List Touch Hold message Edit Subject Enter subject name OK Copying Voice Memos to Internal Storage In Home Screen Phone Settings Calls Answer phone Voice Memo List Touch Hold message Export 801SH Select where message is saved SELECT OK Troubleshooting Q Difficulty wi...

Page 58: ...service is disabled on handset If VoLTE VoLTE HD are unavailable follow the steps below to check whether 4G network service is enabled In Home Screen Drag Favorites Tray to top of Display Settings Network internet Mobile network Advanced Preferred network type If disabled Tap 4G recommended to enable it HD Voice HD Voice supports a wide range of audio tones for clearer more natural quality voice c...

Page 59: ...d calls Tap When busy to set whether to forward a new call during a call Tap When unanswered When unreachable to set whether to forward a call when unable to answer Enter forwarding number TURN ON Call Forwarding is set After Tapping When unanswered enter forwarding number Tap WAIT TIME and select ring time as needed Call Forwarding Operations Changing Forwarding Number In divert menu enter number...

Page 60: ... opens Tap Always forward to set whether to always divert calls to Voicemail Center Tap When busy to set whether to divert a new call during a call to Voicemail Center Tap When unanswered When unreachable to set whether to divert a call when unable to answer to Voicemail Center VOICEMAIL For When unanswered Tap WAIT TIME and select ring time as needed TURN ON Voicemail is set ...

Page 61: ...subscription call charges Answer Phone Messages are held on handset Use Answer Phone only when handset is turned on or within a service area When New Message is Recorded appears on Status Bar To play message Tap Voicemail in Notifications Window then follow voice guidance Canceling Voicemail In divert menu TURN OFF Call Waiting Requires separate subscription In Home Screen Phone Phone opens Settin...

Page 62: ... Call waiting Group Calling Requires separate subscription During a call Add call Phone opens Enter number Call is added Alternatively in Phone Tap for contact to add When call connects Merge Group Calling starts Notify Caller ID In Home Screen Phone Phone opens Settings Calls Additional settings Additional settings appear ...

Page 63: ...l call Restrict international calls while outside Japan calls within current country are allowed Local home only Restrict international calls while outside Japan calls within current country and to Japan are allowed Stop all outgoing calls Cancel all outgoing call restrictions Bar incoming calls Restrict all incomings Restrict all incoming calls Bar if abroad Reject calls while outside Japan Stop ...

Page 64: ...barring menu Bar outgoing calls Stop all outgoing calls YES Canceling All Incoming Call Restrictions In Call barring menu Bar incoming calls Stop all incoming calls YES Rejecting Calls from Specified Numbers In Call barring menu Reject call Specified numbers ADD A NUMBER Enter number BLOCK Rejecting Calls from Unnotified Numbers In Call barring menu Reject call Number not sent Troubleshooting Q Ca...

Page 65: ...and vibration Phone ringtone Set Phone ringtone Also vibrate for calls Enable vibration when calls arrive Keypad tones Enable confirmation tones when Tapping dialpad Quick responses Edit an SMS message for when unable to answer a call Calls Call forwarding Make Call Forwarding settings Additional settings Set Caller ID and Call Waiting Answer phone Set Answer phone SoftBank call settings Set inter...

Page 66: ... Tap message to edit Enter message OK Checking Storage Available and Recordable Number of Answer Phone Messages and Voice Memos In Phone settings Calls Answer phone Current storage status Setting Canceling Answer Phone In Phone settings Calls Answer phone Answer phone Mannermode ON OFF Checking Answering Message for Answer Phone In Phone settings Calls Answer phone Answering message confirm Touch ...

Page 67: ...ray to top of Display Address Book Address Book opens Window for saving new contact opens If confirmation appears follow onscreen prompts Set enter each item SAVE Contact is saved Operations when Saving Contacts Showing Other Savable Items In window for creating new contact More fields Save residential address chat memos etc Setting Labels Groups In window for creating new contact More fields Labe...

Page 68: ...cing with a non Google Account In Home Screen Drag Favorites Tray to top of Display Settings Accounts Tap account to sync Account sync Contacts Dialing from Contacts In Home Screen Phone Phone opens Contacts appear Alternatively to open Contacts in Home Screen Drag Favorites Tray to top of Display Address Book Tap contact Contact opens ...

Page 69: ...67 Phone AQUOS zero Tap number Handset dials number Call begins when other party answers ...

Page 70: ...68 ...

Page 71: ...Messaging Sending Messages メッセージ Message 70 Using Gmail 71 Using Email 74 ...

Page 72: ... New Messages In Home Screen メッセージ New message Tap recipient Message window opens To send to a number mail address not saved in contacts Enter number mail address Tap Add and create message Tap message entry field Enter message Message is sent ...

Page 73: ...enu appears complete setup Account setup menu does not appear if you are already signed in to a Google Account To use your existing account information such as username user ID password and server name is required In Home Screen Drag Favorites Tray to top of Display Google Gmail Account setup menu opens If confirmation appears follow onscreen prompts Add an email address Tap account type Follow on...

Page 74: ... recipient Attaching Files In message composition window Attach file Select where file is saved Select file To attach files saved in Google Drive select Insert from Drive Selecting Recipients from Address Book In message composition window Add from Contacts Select recipient Setting Confidential Mode In message composition window Confidential mode Set each item SAVE Saving Current Message as Draft ...

Page 75: ...new message notification twice Message window opens For two or more new messages message list opens Tap one When screen is unlocked or appears on Status Bar Drag Status Bar down then Tap notification Opening Gmail In Home Screen Drag Favorites Tray to top of Display Google Gmail Message list opens Tap message Message window opens ...

Page 76: ...ssage to delete Archiving Messages In message window Alternatively in message list Tap icon for message to archive Syncing Accounts Manually In message list Drag down Sync sent and received messages manually at any time regardless of the automatic sync settings Using Email Send receive email using Email an email only application Setting an Account Set up an email account to use email When activati...

Page 77: ...Attach file Select where file is saved Select file Saving Current Message as Draft While creating message Save draft Discarding Current Message In message composition window Discard DISCARD Adding Quick Response Text In message composition window Insert quick response Select text Opening New Email When message arrives new message notification appears in lock screen In lock screen Tap new message n...

Page 78: ... Reply all Forwarding Messages In message window Forward Create message Resetting Messages as Unread In message window Alternatively in message list Tap icon for message to reset as unread Deleting Messages In message window OK Alternatively in message list Tap icon for message to delete OK Syncing Accounts Manually In message list Drag down Sync sent and received messages manually at any time reg...

Page 79: ...Internet Using the Internet Chrome 78 ...

Page 80: ... appears follow onscreen prompts Tap Text entry field Enter search string or URL Search results appear or a Website opens Chrome Operations Opening New Tabs Open multiple Websites in different tabs to switch between them easily In Chrome New tab To switch tabs Tap and then target tab Number in changes with number of tabs Opening Recent Tabs In Chrome Recent tabs Tap tab Viewing Websites without Le...

Page 81: ...aded Image Etc In Home Screen Drag Favorites Tray to top of Display Contents Manager Tap image etc When menu appears Tap Downloads Adding Bookmarks In Home Screen Chrome Chrome activates Show Website to add Current Website is added to Bookmarks ...

Page 82: ...ks In Chrome Bookmarks for bookmark to move Move Select location SoftBank folder and bookmarks in SoftBank folder cannot be moved Deleting Bookmarks In Chrome Bookmarks for bookmark to delete Delete Checking Browsing History In Home Screen Chrome Chrome activates History History window opens Tap record Website opens ...

Page 83: ... by websites confirm delete websites that have saved passwords etc Notifications Make notification settings Privacy Set whether to show suggestions for an access error whether usage and error reports are sent etc Accessibility Set text size etc Site settings Set whether to allow cookies enable JavaScript etc Languages Make language settings Data Saver Set whether to economize data usage by compres...

Page 84: ...82 ...

Page 85: ...Camera Capturing Photos Videos 84 ...

Page 86: ...ng Do not turn on Mobile Light close to eyes look directly at Mobile Light when on or shine Mobile Light in eyes may affect eyesight or cause other problems Capturing Photos In Home Screen Camera Drag shooting mode at bottom to right and select Picture Photo Viewfinder Back Camera appears Aim Back Camera at subject Drag up down to adjust brightness Pinch Spread to zoom out in Tap subject for focus...

Page 87: ... when HDR function activates for capture Album thumbnail Open Album or view immediately captured photo video Shooting mode Drag left right to change shooting modes Video Picture Slow Video Time Laps 1 Appears during AI Auto 2 Appears when Auto HDR is enabled Indicators shown in Viewfinder and available functions settings vary depending on Camera type and shooting mode scene Photo Viewfinder Front ...

Page 88: ...pture Tap or Press Volume Up Down Key to capture a photo Tone sounds and video is saved Troubleshooting Q Camera exits suddenly A Continuing to use Camera while handset is warm causes warning to appear after which Camera saves captured image data and exits A Camera exits automatically after a period of inactivity Q Images are dark grainy A Is there a strong light near the subject or a strong light...

Page 89: ...g mode Drag up down to change shooting modes Video Picture Slow Video Time Laps Indicators shown in Viewfinder and available functions settings vary depending on Camera type and shooting mode scene Video Viewfinder Layout While Capturing Mobile Light Change Mobile Light setting Captured photo Appears after capturing photo while capturing a video Shooting time Battery level Stop capturing Photo cap...

Page 90: ...88 ...

Page 91: ...Music Images Listening to Music Play Music 90 Viewing Managing Photos Videos Album 92 ...

Page 92: ...t converted to PCM 176 4 kHz 24 bits DSD 11 2896 1 bit and 22 5792 MHz 1 bit converted to PCM 352 8 kHz 24 bits Handset compatible with Qualcomm aptX HD audio When connected to a Qualcomm aptX HD audio device output is at 48 kHz 24 bits File Formats Supported file formats 3GPP MPEG 4 ADTS raw AAC FLAC MP3 MIDI XMF RTTTL RTX OTA iMelody OGG Vorbis WAVE Playing Music In Home Screen Drag Favorites Tr...

Page 93: ...t Song title artist Show playback queue list of songs to be played Add to playlist go to artist etc Toggle shuffle playback on off Play next song Song rating Pause play Creating Playlists In Home Screen Drag Favorites Tray to top of Display Google Play Music Listen Now opens If confirmation appears follow onscreen prompts Music library for item song to add to playlist Add to playlist NEW PLAYLIST ...

Page 94: ...VisionTM Once a video compatible with Dolby Vision plays the view mode setting appears in Notifications Window Select a view mode Viewing Photos Videos View captured downloaded photos and videos Image File format Photo JPEG PNG GIF BMP WebP HEIF Video 3GPP MPEG 4 MPEG TS WebM Matroska In Home Screen Drag Favorites Tray to top of Display Album Photo video list appears Flick up down for hidden photo...

Page 95: ...atable 360 degrees from left to right and top to bottom appears for videos captured in slow video mode See スロービデオモードで撮った動画を再生する http help mb softbank jp aquos zero 04 06 08 02 html Japanese for details appears for videos with a photo captured while taking the video Tap video then in file view window enable With photos and Tap to also play photos captured during video capture Video with Photos Play...

Page 96: ...ent image as a photo and share it Tap Follow onscreen prompts Saving Portion of Video Atokara Capture In video file view window Trimming video Drag left or right to select portion to trim SAVE The selected portion of video is saved If is hidden Tap Display first Tap to change the portion in frame units To save the selected portion as a video and share it Tap Follow onscreen prompts Setting a Photo...

Page 97: ...Application Basics Confirmation when First Activating Applications 96 Applications 97 Adding Deleting Applications 99 ...

Page 98: ...rites Tray to top of Display Album In First things first confirmation NEXT DENY ALLOW Setting is complete Normally select ALLOW to permit usage of the function For several functions continue in the same way Other Ways to Set Required Permissions for Applications Setting Functions to Use by Application In Home Screen Drag Favorites Tray to top of Display Settings Apps notifications See all XX apps ...

Page 99: ...ttery Optimization from Settings In Home Screen Drag Favorites Tray to top of Display Settings Apps notifications Advanced Special app access Battery optimization Not optimized All apps Tap application name Optimize Don t optimize DONE Applications Activating Applications In Home Screen Drag Favorites Tray to top of Display Tap application Application activates If confirmation appears follow onscr...

Page 100: ...ecent Apps Window for details Where to Obtain Applications Updates Use Google Play to obtain new applications or update installed ones See Adding Deleting Applications for details Opening Recent Apps Window Flick up Recent apps window opens In app list recent apps window does not appear by Flicking up When Swipe up on Home button is disabled Tap on Navigation Bar for recent apps window See Navigat...

Page 101: ...ng is enabled See Security Location Settings for details Adding Deleting Applications Download a variety of applications free paid from Google Play Change the setting of downloaded applications to enable manual or automatic updates Sign in to a Google Account beforehand Getting Help with Google Play In Google Play Help feedback Google Play Help window opens Google Play Cautions Application Install...

Page 102: ...ation downloads and installs If confirmation appears follow onscreen prompts Purchasing Applications In Home Screen Drag Favorites Tray to top of Display Play Store Google Play opens If confirmation appears follow onscreen prompts Tap paid application Tap price If payment confirmation appears follow onscreen prompts ...

Page 103: ...same application on other Android devices under same Google Account at no added cost Refund Requests Request refunds within designated period Returned applications are deleted from handset no payment is required One refund request per application In Google Play My apps games Tap application REFUND YES Application Purchase Disclaimer Purchase applications at your own risk SoftBank Corp is not respo...

Page 104: ...ons In Google Play Settings Auto update apps Select update item DONE Setting Automatic Update by Application In Google Play My apps games Tap application Enable auto update If confirmation appears follow onscreen prompts Tap Enable auto update to toggle on off Automatic update is not available for some applications Uninstalling Applications Applications installed via Google Play can be deleted uni...

Page 105: ...103 Application Basics AQUOS zero Tap application UNINSTALL OK Application is deleted ...

Page 106: ...104 ...

Page 107: ...Managing Data Backup Restore 106 Importing Data from Other Mobiles 106 ...

Page 108: ...tion backup restore settings can be changed Transfer to other devices e g PCs Connect handset to a PC or other device using a commercially available USB Type C cable to exchange data Importing Data from Other Mobiles Import data from other mobiles etc using Bluetooth Receiving Data via Bluetooth e g Address Book When data reception request arrives notification appears in lock screen To receive dat...

Page 109: ...ap file Data is saved If confirmation appears follow onscreen prompts Opening Files Received by Bluetooth Transfer In Home Screen Drag Favorites Tray to top of Display Settings Connected devices Connection preferences Received files Tap file Follow onscreen prompts ...

Page 110: ...108 ...

Page 111: ...Wi Fi Bluetooth Connecting by Wi Fi 110 Using Bluetooth Function 116 Using Tethering 120 ...

Page 112: ...ing Wi Fi updates for optimizing connection may be received or applied automatically Connecting Selected Access Points In Home Screen Drag Favorites Tray to top of Display Settings Network internet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Access point search starts available access points appear upon completion Tap Use Wi Fi to toggle on off Tap access point ...

Page 113: ... preferences Open network notification Tap Open network notification to toggle on off Installing Certificates In Wi Fi menu Wi Fi preferences Advanced Install certificates Follow onscreen prompts Enabling Disabling Network Rating Provider In Wi Fi menu Wi Fi preferences Advanced Network rating provider Select provider Checking MAC Address In Wi Fi menu Wi Fi preferences Advanced MAC address is sho...

Page 114: ...nually to Connect In Home Screen Drag Favorites Tray to top of Display Settings Network internet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Tap Use Wi Fi to toggle on off Add network Enter network name Select security ...

Page 115: ...rd SAVE Handset is connected Entering a password is not required if an access point is not security protected Deleting Connected Access Points In Home Screen Drag Favorites Tray to top of Display Settings Network internet Wi Fi Wi Fi menu opens ...

Page 116: ...from the access point After disconnecting from an access point connection the password may need to be entered again to reconnect Deleting Saved Access Points In Home Screen Drag Favorites Tray to top of Display Settings Network internet Wi Fi Wi Fi menu opens ...

Page 117: ...i Direct to establish a Wi Fi connection with other Wi Fi Direct compatible devices with no need for an access point or Internet connection In Home Screen Drag Favorites Tray to top of Display Settings Network internet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Tap Use Wi Fi to toggle on off Wi Fi preferences Advanced ...

Page 118: ...cted device OK Using Bluetooth Function Connect handset to other Bluetooth devices e g headset for handsfree conversations or connect to other Bluetooth capable mobile phones etc to exchange data Bluetooth Connectivity The Bluetooth function is a technology that enables wireless connection with PCs Bluetooth devices with handsfree functionality etc such as the following Function Description Sound ...

Page 119: ...oth menu Device name Enter name RENAME Available when Bluetooth is enabled Troubleshooting Q Cannot use Bluetooth A Handset may be in Airplane mode If in Airplane mode Bluetooth function is disabled Bluetooth function can be enabled again after placing handset in Airplane mode Bluetooth Cautions Connection Bluetooth connection may not be possible with some Bluetooth devices In addition noise may i...

Page 120: ...ed Bluetooth device Enable the Bluetooth function on handset and the paired Bluetooth device beforehand In Home Screen Drag Favorites Tray to top of Display Settings Connected devices Previously connected devices Screen of previously connected device appears Tap target device Handset connects to the device Connection by Accepting Connection Requests Handset automatically accepts connection request...

Page 121: ...p of Display Address Book Address Book opens Tap contact Contact opens Share Bluetooth If confirmation appears follow onscreen prompts Tap target device Data is sent Sending to Several Contacts Touch Hold contact in Address Book Tap another contact Bluetooth Tap other device Tap contact to toggle selected unselected ...

Page 122: ...ethod and status of target device beforehand Settable items are the following Item Description Wi Fi hotspot Set whether to enable tethering via Wi Fi and make Wi Fi hotspot tethering settings for network name security etc USB tethering Set whether to enable tethering via a commercially available USB Type C cable Although data transfer is faster with USB 3 1 it may affect call and data transfer qu...

Page 123: ...tings About Settings 122 Data Usage Settings 123 Battery Settings 130 Display Settings 132 Sound Settings 139 AQUOS Useful Settings 144 Security Location Settings 146 System Settings 158 Other Handset Settings 164 ...

Page 124: ...ttery power Display Set Display brightness wallpaper etc Sound Set ringtone notification sound etc AQUOS Useful Set ROBOQUL motion and useful functions such as Simple mode and Clip Now Home applications Change the home application Storage Check memory space of internal storage and USB drive etc Security location Make security settings including screen lock and security codes as well as location Ac...

Page 125: ...obile data Tap Mobile data to toggle on off If confirmation appears follow onscreen prompts Setting Whether to Permit Restriction on Use of Data when Data Saver Set In Data usage menu App data usage Tap application name Unrestricted data usage Tap Unrestricted data usage to toggle on off Setting Whether to Alert User when Mobile Data Usage Reaches Alert Amount In Data usage menu Data warning limit...

Page 126: ...Data Usage In Home Screen Drag Favorites Tray to top of Display Settings Network internet Network internet window opens Data usage Data usage menu opens App data usage Check application data usage in App data usage window ...

Page 127: ...Application In Home Screen Drag Favorites Tray to top of Display Settings Network internet Network internet window opens Data usage Data usage menu opens App data usage App data usage window opens Tap application name Data usage for each application appears ...

Page 128: ...In Home Screen Drag Favorites Tray to top of Display Settings Network internet Network internet window opens Data usage Data usage menu opens Data warning limit App data usage cycle Flick date up down to set reset date SET Reset date is set ...

Page 129: ...isplay Settings Network internet Network internet window opens Data usage Data usage menu opens Data warning limit Data warning Available when Set data warning is enabled Enter amount for alert SET Amount for data alert is set Tap to change the unit MB or GB Data usages are approximate and may differ from the actual data usage ...

Page 130: ...r account See Accounts for details Background data communication Restrict background data See Restrict Background Mobile Data for details Backup communication Restrict data for backing up handset See Backup Restore Options for details Communication while abroad Set handset to not permit data while using handset abroad See Changing Data Roaming Setting for details Setting a Limit on Mobile Data Usa...

Page 131: ...Set data limit is enabled Enter amount for limit SET Limit on data is set Tap to change the unit MB or GB Restrict Background Mobile Data In Home Screen Drag Favorites Tray to top of Display Settings Network internet Network internet window opens Data usage Data usage menu opens ...

Page 132: ...ime elapsed since last full charge Screen usage since full charge Check screen battery usage since full charge Battery Operations Checking Battery Usage In Home Screen Drag Favorites Tray to top of Display Settings Battery Battery usage Battery usage window opens In Battery usage window Tap Show full device usage to check screen battery usage since full charge Checking Battery Usage for Each Appli...

Page 133: ...r In Home Screen Drag Favorites Tray to top of Display Settings Battery Battery percentage Tap Battery percentage to toggle on off Using Battery Saver In Home Screen Drag Favorites Tray to top of Display Settings Battery Battery opens Battery Saver Battery Saver menu appears If confirmation appears follow onscreen prompts ...

Page 134: ...htness Adaptive brightness Set whether to automatically adjust of Display brightness for surroundings Sleep Set a period of inactivity after which Display turns off automatically Advanced Make settings for wallpaper illumination etc Display Operations Setting Display Brightness In Home Screen Drag Favorites Tray to top of Display Settings Display Brightness level Drag bar to adjust brightness If c...

Page 135: ...Tray to top of Display Settings Display Advanced Screen saver Current screen saver Clock Colors Photos After Tapping Clock Photos next Tap for Current screen saver and follow onscreen prompts Setting Timing for Activating Screen Saver In Home Screen Drag Favorites Tray to top of Display Settings Display Advanced Screen saver When to start Tap item To check set screen saver Tap START NOW Setting Ha...

Page 136: ...ff If confirmation appears follow onscreen prompts Glove Mode Cautions Observe the following when using glove mode Touch operation may not be possible depending on materials of your gloves Disable Glove mode when not wearing gloves or when using handset in a bathroom Setting Display Timeout In Home Screen Drag Favorites Tray to top of Display Settings Display Display menu opens Sleep ...

Page 137: ...me Set time until Display goes out If confirmation appears follow onscreen prompts Set a shorter time to save battery power Setting Font Size In Home Screen Drag Favorites Tray to top of Display Settings Display Display menu opens Advanced ...

Page 138: ...ngs Font size Drag left right Font size is changed Check the set font size in Preview Setting Size of Images and Icons In Home Screen Drag Favorites Tray to top of Display Settings Display Display menu opens Advanced ...

Page 139: ... Item Description For incoming call Set whether handset illuminates for incoming calls Illumi pattern color for incoming call Set illumination pattern and color for incoming calls When start charging Set whether handset illuminates when handset starts charging When unlocking Set whether handset illuminates when unlocking screen When ending a call Set whether handset illuminates when ending a call ...

Page 140: ...ming call Tap flash pattern OK Tap color OK Available when For incoming call is enabled Color cannot be set when Change by relationship Pattern 11 or Pattern 12 is Tapped Setting Whether Handset Illuminates when Handset Starts Charging In Illumination menu When start charging Tap When start charging to toggle on off Setting Whether Handset Illuminates when Unlocking Screen In Illumination menu Whe...

Page 141: ...or more or 24 bits and 44 1 kHz or more and that are WAVE FLAC or DSD DSF DSDIFF Sound Operations Setting Volume for Calls In Home Screen Drag Favorites Tray to top of Display Settings Sound Drag for Call volume to adjust Sound plays at set volume when releasing finger from Setting Volume for emopa In Home Screen Drag Favorites Tray to top of Display Settings Sound Drag for エモパー volume to adjust e...

Page 142: ...to toggle on to toggle off Tap DYNAMIC MOVIE MUSIC CUSTOM to change between profiles to use To return each profile to its default settings Tap at right of profile name Setting Whether Dialpad Tones Sound In Home Screen Drag Favorites Tray to top of Display Settings Sound Advanced Dial pad tones Tap Dial pad tones to toggle on off Disable Dial pad tones to save battery power Setting Whether Tone So...

Page 143: ...141 Handset Settings AQUOS zero Setting Ringtones In Home Screen Drag Favorites Tray to top of Display Settings Sound Sound menu opens Phone ringtone Tap ringtone Ringtone plays OK Setting is complete ...

Page 144: ...und menu opens Drag Ring volume left right Ringtone plays to check volume Drag right to increase volume and left to decrease volume Setting Volume of Music and Videos In Home Screen Drag Favorites Tray to top of Display Settings Sound Sound menu opens Drag Media volume left right Sample sound plays ...

Page 145: ...ngs Sound Sound menu opens Drag Alarm volume left right Alarm sound plays Setting Vibration for Incoming Calls Set whether handset vibrates for incoming calls In Home Screen Drag Favorites Tray to top of Display Settings Sound Also vibrate for calls Setting is complete Tap Also vibrate for calls to toggle on off ...

Page 146: ...to turn on Display when handset is picked up e g from a desk and held still Bright Keep Set whether to keep Display from turning off while handset is held Auto Sleep Off Operations Setting Whether to Turn On Display when Handset is Picked Up In Home Screen Drag Favorites Tray to top of Display Settings AQUOS Useful Auto sleep Off Turn screen on by holding Tap Turn screen on by holding to toggle on...

Page 147: ...et each item Setting is complete Simple Mode Operations Setting Simple and Intuitive Home Screen and Easy to Read Text at Same Time In Simple mode window SET ALL ON YES Setting Home Screen Size of Text Etc Individually In Simple mode window Kantan Home Font size Largest Hakkiri View Batch change simple keyboard Tap Kantan Home Font size Largest Hakkiri View Batch change simple keyboard to toggle o...

Page 148: ...Visible when Unlocking Screen In Home Screen Drag Favorites Tray to top of Display Settings Security location for Screen lock Make pattern visible Tap Make pattern visible to toggle on off Set when unlock method is Pattern Setting Time after Display Off until Screen Locks In Home Screen Drag Favorites Tray to top of Display Settings Security location for Screen lock Automatically lock Tap item Set...

Page 149: ...ttings In Home Screen Drag Favorites Tray to top of Display Settings Security location Face recognition Enter pattern lock no PIN password Deletion of face data YES Changing When to Unlock Screen after Saving Face Data In Home Screen Drag Favorites Tray to top of Display Settings Security location Face recognition Enter pattern lock no PIN password Tap when to unlock screen Checking Overview and P...

Page 150: ...g Settings for Applications that Use Location In Home Screen Drag Favorites Tray to top of Display Settings Security location Advanced Location Tap location service name Follow onscreen prompts Showing Applications Recently Using Location In Home Screen Drag Favorites Tray to top of Display Settings Security location Advanced Location Applications recently using location appear in Recent location ...

Page 151: ...ngs Security location Advanced Trust agents Tap agent name Set pattern lock no PIN password for unlocking screen beforehand Tap agent name to toggle on off Setting Screen of Only Specified Application to Be Kept in View In Home Screen Drag Favorites Tray to top of Display Settings Security location Advanced Screen pinning Off On Activate application to pin Flick up Tap icon of application in histo...

Page 152: ...de Center Access Code is a four digit code set in subscription contract necessary to use optional services from landlines etc Do not forget Center Access Code If you forget the code contact us for recovery For details contact Customer Service Be careful not to reveal security codes to others If misused by others SoftBank Corp is not liable for any resulting damages Setting Operation Password In Ho...

Page 153: ...op of Display Settings Security location Security location menu opens Advanced Set up SIM card lock Lock SIM card Enter SIM PIN OK SIM card lock is enabled Disabling SIM Card Lock While SIM Card is locked in Security location menu Advanced Set up SIM card lock Lock SIM card Enter SIM PIN OK SIM PIN Entry Cautions SIM PIN entry is required when changing SIM PIN when powering handset on with SIM car...

Page 154: ...s Advanced Set up SIM card lock Change SIM PIN Enter current PIN OK Enter new PIN OK Re enter new PIN OK SIM PIN is changed Setting Screen to Unlock by Flicking Screen In Home Screen Drag Favorites Tray to top of Display Settings Security location Security location menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen ...

Page 155: ...low onscreen prompts Setting Screen to Unlock by Tracing Pattern In Home Screen Drag Favorites Tray to top of Display Settings Security location Security location menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen ...

Page 156: ...XT Tap CLEAR to erase entered pattern Enter new pattern again CONFIRM If method for unlocking screen before change is setting other than None or Swipe setting is complete Select method of notification display DONE Setting is complete ...

Page 157: ...Home Screen Drag Favorites Tray to top of Display Settings Security location Security location menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Lock No PIN Enter new lock no PIN NEXT Enter new lock no PIN again ...

Page 158: ...ed lock no PIN Select method of notification display DONE Setting is complete Setting Screen to Unlock with Password In Home Screen Drag Favorites Tray to top of Display Settings Security location Security location menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen ...

Page 159: ...ew password NEXT Enter new password again CONFIRM If method for unlocking screen before change is setting other than None or Swipe setting is complete Tap CLEAR to erase entered password Select method of notification display DONE Setting is complete ...

Page 160: ...blood type allergies etc to handset as emergency information In Home Screen Drag Favorites Tray to top of Display Settings System About phone Emergency information Edit information Set enter each item Adding Emergency Contact In Home Screen Drag Favorites Tray to top of Display Settings System About phone Emergency information Add contact Tap contact Deleting Emergency Contacts In Home Screen Drag...

Page 161: ...or Voice Recognition In Home Screen Drag Favorites Tray to top of Display Settings System Languages input Virtual keyboard Google voice typing Offline speech recognition Tap language Downloading Languages for Voice Recognition In Home Screen Drag Favorites Tray to top of Display Settings System Languages input Virtual keyboard Google voice typing Offline speech recognition ALL Tap language DOWNLOA...

Page 162: ...put Preferred engine Tap engine Tap for Preferred engine to set operation of speech synthesis engine Setting Speed for Text to Speech In Home Screen Drag Favorites Tray to top of Display Settings System Languages input Advanced Text to speech output Drag for Speech rate to adjust Setting Pitch for Text to Speech In Home Screen Drag Favorites Tray to top of Display Settings System Languages input A...

Page 163: ...gs System Advanced Backup Back up to Google Drive Tap Back up to Google Drive to toggle on off Log in to a Google account beforehand If confirmation appears follow onscreen prompts When Back up to Google Drive is enabled Back up now BACK UP NOW to back up to Google Drive Setting Backup Account In Home Screen Drag Favorites Tray to top of Display Settings System Advanced Backup Account Tap account ...

Page 164: ...ting 24 Hour Time Indication In Home Screen Drag Favorites Tray to top of Display Settings System Date time Use 24 hour format Setting is complete Tap Use 24 hour format to toggle 24 hour format 12 hour format ...

Page 165: ...Resetting Handset In Home Screen Drag Favorites Tray to top of Display Settings System Advanced Reset options Erase all data factory reset Enter Operation Password OK If Operation Password is unset follow onscreen prompts RESET PHONE ...

Page 166: ...ing when erasing all data factory reset Erasing all data factory reset deletes all data in internal storage irreversibly Back up important data beforehand Deleted content cannot be restored Reset with caution Other Handset Settings Phone Number See Checking Your Phone Number for details on phone number ...

Page 167: ...et Mobile network Advanced Preferred network type 4G recommended Adding Access Points In Home Screen Drag Favorites Tray to top of Display Settings Network internet Mobile network Advanced Access Point Names Tap item Set enter each item Save Deleting Added Access Points In Home Screen Drag Favorites Tray to top of Display Settings Network internet Mobile network Advanced Access Point Names Reset t...

Page 168: ...ns Make notification and application settings applications Settable items are the following Any recently used applications appear in Recently opened apps For details on settings for application permissions and battery optimization see Confirmation when First Activating Applications Item Description See all XX apps Check and make settings for installed applications Notifications Make settings for n...

Page 169: ...king Down on Fingerprint Sensor In Home Screen Drag Favorites Tray to top of Display Settings Apps notifications Notifications Swipe fingerprint for notifications Swipe fingerprint for notifications Tap Swipe fingerprint for notifications to toggle on off Make Settings for Assist Applications In Home Screen Drag Favorites Tray to top of Display Settings Apps notifications Default apps Assist voice...

Page 170: ... Home Screen Drag Favorites Tray to top of Display Settings Storage Files Accounts Create or add accounts Make settings for syncing created or added accounts Settable items are the following Item Description Add account Create or add accounts Automatically sync data Set whether to automatically sync data Account Operations Adding an Account In Home Screen Drag Favorites Tray to top of Display Sett...

Page 171: ...y Functions by Using Volume Key In Home Screen Drag Favorites Tray to top of Display Settings Accessibility Volume key shortcut Use service Tap Use service to toggle on off Enable Use service first time then continue by selecting when Shortcut service appears Setting Size of Text Appearing in Display In Home Screen Drag Favorites Tray to top of Display Settings Accessibility Font size Drag to set ...

Page 172: ...Setting Whether Handset Vibrates for Incoming Calls Etc In Home Screen Drag Favorites Tray to top of Display Settings Accessibility Vibration Ring notification vibration On Off Enable Also vibrate for calls beforehand See Setting Vibration for Incoming Calls for details Setting Whether Handset Vibrates when Tapping Dialpad Etc In Home Screen Drag Favorites Tray to top of Display Settings Accessibi...

Page 173: ...settings in case of handset loss Set up nearby device Make settings for a device near handset Set up work profile Make work profile settings Smart Lock for Passwords Set whether to enable this and save passwords for logging in to several devices Troubleshooting Check FAQ on Sharp Website and do a self check Item Description FAQ Check FAQ on Sharp Website Search for settings Search for items in set...

Page 174: ...ing Advice Related to Temperature Rise in Handset In Home Screen Drag Favorites Tray to top of Display Settings Troubleshooting Self check TEMPERATURE ADVICE Follow onscreen prompts Viewing Self Check Diagnostic History In Home Screen Drag Favorites Tray to top of Display Settings Troubleshooting Self check Tap the diagnostic history to view Follow onscreen prompts ...

Page 175: ...Global Services Global Roaming 174 Calling from Outside Japan 175 ...

Page 176: ...creen Drag Favorites Tray to top of Display Settings Network internet Mobile network Advanced Automatically select network Handset searches for all available networks Tap provider Cellular provider is set To set an appropriate cellular provider automatically Tap Automatically select network Changing Data Roaming Setting In Home Screen Drag Favorites Tray to top of Display Settings Network internet...

Page 177: ...ded Enabling Disabling Abroad Assistant While outside Japan use Abroad assistant to select how to place calls In Home Screen Phone Settings Calls SoftBank call settings Int l call settings Abroad assistant Tap Abroad assistant to toggle on off Calling Japan In Home Screen Phone Dialpad window opens Use onscreen dialpad to enter number Do not add before the number Call to Japan Handset dials number...

Page 178: ...umber Do not add before the number Call to This Number Handset dials number Call begins when other party answers Calling Countries aside from Japan In Home Screen Phone Dialpad window opens Touch Hold 0 appears Enter country code then other party number omit first 0 Do not omit first 0 from phone numbers when dialing Italy 39 ...

Page 179: ...177 Global Services AQUOS zero Handset dials number Call begins when other party answers ...

Page 180: ...178 ...

Page 181: ...Is Slow 181 Battery Runs Out Quickly 181 Display Turns Off Suddenly 182 Display Goes Dark Suddenly 182 Screen Freezes Operation Is Unstable 183 SIM Card Not Recognized 183 Cannot Send Receive Mail 184 Cannot Connect to Internet 184 Cannot Talk on Phone Cannot Hear Other Party 185 Cannot Use Applications 185 ...

Page 182: ...ftbank jp aquos zero 02 05 05 html Japanese for details on activating Safe mode See Uninstalling Applications for details on deleting applications Handset Interior Is Hot If handset continues to be used at high internal temperature warning appears and handset powers off after approximately 3 minutes If warning appears cool handset by exiting all applications and turning off Display Handset Does No...

Page 183: ...Stops Charging stops automatically if handset becomes warm Let handset cool and start charging handset again Charging Time Long Depending on AC Adaptor Charging may be slower when using AC Adaptor other than for rapid charging For information on AC Adaptor for rapid charging specified by SoftBank see SoftBank Website Battery Runs Out Quickly Battery Runs Out Quickly Even With No Operation Some app...

Page 184: ...talling Applications for details on deleting applications After Installing a New Application The new application may be the cause Delete the application in Safe mode See セーフモードで起動する http help mb softbank jp aquos zero 02 05 05 html Japanese for details on activating Safe mode See Uninstalling Applications for details on deleting applications Display Goes Dark Suddenly Handset Interior Is Hot Displ...

Page 185: ...stalling Applications for details on deleting applications Handset Operates on Own Without Touching Display No Response to Touch Operation Press Power Key to turn off Display Press Power Key again to turn on Display and then operate handset SIM Card Not Recognized SIM Card Not Recognized Check the following if handset does not recognize SIM Card Is SIM Card inserted correctly Is SIM Card inserted ...

Page 186: ...lane Mode Set Is handset in Airplane mode appears in Status Bar when in Airplane mode To cancel Airplane mode Drag Status Bar down No 4G Indication on Signal Level Indicator Is Mobile data disabled To check that Mobile data is enabled In Home Screen Drag Favorites Tray to top of Display Settings Network internet Mobile network Mobile data Cannot Connect while Using Browser The browser may have bec...

Page 187: ...ume low Press Volume Up Key during call to increase volume In Location Where Signal Is Weak or Have Been Out of Service Area for a Long Period Check whether you are where signal is weak or out of service area If problem persists power handset off and then on again Cannot Use Applications Cannot Install New Application Is there only a little free space in internal storage To check free space In Hom...

Page 188: ...186 ...

Page 189: ...Warranty Specifications Customer Service Warranty After Sales Service 188 Specifications 188 Customer Service 190 ...

Page 190: ...in the table vary with location status settings etc OEL Display employs precision technology however some pixels may remain on off Item Description Dimensions W x H x D Approx 73 mm x 154 mm x 8 8 mm 9 3 mm where thickest Weight Approx 146 g Maximum Output 3G 0 25 W GSM 850 MHz 900 MHz 2 W GSM 1800 MHz 1900 MHz 1 W 4G 0 2 W Internal Battery Capacity 3 130 mAh Continuous Talk Time1 3G Approx 1810 m...

Page 191: ...zing Volume Up Down Key Aluminum anodizing Power Key Aluminum anodizing Camera Panel Tempered glass AF AR coatings Camera Ornament Aluminum anodizing Mobile Light PC resin Card Tray exterior Aluminum coating hard coating Card Tray Aluminum PC resin containing glass fiber anodizing printing Card Tray Gasket Silicone rubber IMEI Plate PET resin printing IMEI Label PET resin printing Materials SIM Re...

Page 192: ...repair From a SoftBank handset dial toll free at 113 From a landline IP phone dial toll free at 0800 919 0113 Hours of service 9 am to 8 pm Smartphone Technical Support Center Direct inquiries regarding smartphone operation and service details here From a SoftBank handset dial toll free at 151 From a landline IP phone dial toll free at 0800 1700 151 Hours of service Weekdays 9 am to 7 pm Saturday ...

Page 193: ... Precautions Safety Precautions 192 Important Product Information 200 Handset Hardware Care 202 General Notes 204 Radio Wave Exposure and Specific Absorption Rate SAR Information 206 Water Dust Resistance 208 ...

Page 194: ...ulsory actions Symbol Description Prohibited actions Disassembly prohibited Exposure to liquids prohibited Use with wet hands prohibited Compulsory actions Unplug from outlet Handset SIM Card SIM Removal Tool 3 5mm Earphones Adapter AC Adaptor Sold Separately Common Do not use store or leave in extreme heat or where heat collects such as fire heat sources under a kotatsu blanketed warming table or...

Page 195: ...ce Use optional accessories specified by SoftBank Corp Using unspecified accessories may cause fire burns injury electric shock etc Do not drop stomp throw or subject to excessive force or strong impact vibration May cause fire burns injury electric shock etc Keep conductive materials metal strip pencil lead etc away from charging terminals and External Connection Jack Do not let dust enter them M...

Page 196: ...tion For details on materials used for handset parts see Materials Handset Use handset with caution as it may become hot with continued use or while charging Be careful not to place handset in clothes pocket etc and fall asleep allowing unintentional continued contact Handset or AC Adaptor may become hot after continued use of applications call functions data communication video viewing functions ...

Page 197: ... handset use is prohibited Radio waves may adversely affect an airplane s electronic devices or electronic medical devices When you are on a handsfree call while ringtone is playing loudly when in standby etc be sure to keep handset at a safe distance from your ears When you attach earphones microphone to handset and play games videos or music adjust the volume to a comfortable level beforehand Wh...

Page 198: ...ith clean water If substance in handset gets in eyes mouth etc rinse and consult a doctor immediately Do not dispose of handset with regular trash May cause fire burns injury etc May also adversely affect the environment When handset is no longer needed take it to a SoftBank shop or follow the local regulations regarding handset collection If substance in Internal Battery leaks do not let it get o...

Page 199: ... when AC Adaptor is plugged into the outlet In addition keep your hands and other body parts away from charging terminals May cause fire burns electric shock etc Do not place a heavy object on top of AC Adaptor cord do not apply excessive force by pulling etc May cause fire burns electric shock etc When plugging unplugging AC Adaptor keep metal objects away Failure to do so may cause fire burns el...

Page 200: ...ord Inserting removing in an incorrect orientation may cause fire burns injury electric shock etc If charging terminals become bent or deformed discontinue use immediately In addition do not use AC Adaptor by restoring the terminals to their original state May cause fire burns injury electric shock etc due to short circuiting of charging terminals Unplug AC Adaptor from the outlet when not in use ...

Page 201: ...ctric shock etc When disconnecting 3 5mm Earphones Adapter from handset grasp connector and pull without forcefully pulling cord Pulling the cord may damage the cord causing fire burns electric shock etc Do not touch 3 5mm Earphones Adapter if thunder is audible May cause electric shock etc Do not place a heavy object on top of 3 5mm Earphones Adapter do not apply excessive force by pulling etc Ma...

Page 202: ...uch places may affect calls Use handset without disturbing others Handsets are radios as stipulated by the Radio Law Under the Radio Law handsets must be submitted for inspection upon request Handset use near landlines TVs or radios may cause interference Beware of eavesdropping Because this service is completely digital the possibility of signal interception is greatly reduced However some transm...

Page 203: ...of Use full volume and Manner mode settings To disable handset vibration In Home Screen Drag Favorites Tray to top of Display settings Apps notifications Advanced Emergency alerts Vibrate Alerts are not received during calls transmissions or in poor signal conditions Alerts can be received during voice calls over VoLTE Depending on usage situation handset may receive alerts for other areas or no a...

Page 204: ...t Earpiece is next to your earhole for better audibility Display Touchscreen Handset Display is Touchscreen If Display is wet wipe it with a soft cloth Touchscreen may not respond in these situations Use with gloves long fingernails Use of pens pencils or sharp objects Use with objects on against Display Use while wet To prevent malfunctions do not Touch Display with wet fingers Use if Display is ...

Page 205: ...eed availability clarity etc Especially when a microwave oven is in use If there are multiple access points nearby handset may not detect access points correctly Precautions The frequency band utilized by handset Wi Fi is shared with industrial scientific or medical equipment including household microwave ovens and used by radio stations amateur radio stations etc hereafter other radio stations 1 ...

Page 206: ... Display Settings System About phone Legal information Third party licenses The source code of software based on GPL LGPL and Mozilla Public License MPL is provided on the following website free of charge http k tai sharp co jp support developers oss Japanese Regulatory Information In some countries regions including Europe 1 there are restrictions on the use of 5GHz WLAN that may limit the use to...

Page 207: ... Rx L1 1575 42 MHz GLONASS Rx G1 1598 0625 to 1605 375 MHz Galileo Rx E1 1575 42 MHz BeiDou Rx B1 1561 098 MHz Maximum Transmit Power Item Description GSM 900 33 dBm Power Class 4 DCS 1800 30 dBm Power Class 1 WCDMA FDD I 24 dBm Power Class 3 WCDMA FDD VIII 24 dBm Power Class 3 LTE Band 1 23 dBm Power Class 3 LTE Band 3 23 dBm Power Class 3 LTE Band 8 23 dBm Power Class 3 LTE Band 28 23 dBm Power ...

Page 208: ...gy based on standards developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The regulation employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit is 2 watts kilogram W kg averaged over ten grams of tissue The limit includes a substantial safety margin designed to assure the safety of all persons regardless...

Page 209: ...dies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless handsets employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg The tests are performed in positions and locations e g at the ear and worn on the body as required by the FCC f...

Page 210: ... If handset is wet wipe it with a dry cloth Never open close Card Tray with wet hands or while handset is wet or has a foreign object adhered to it Do not use External Connection Jack if wet or dirty dusty may affect water and dust resistance or may cause malfunction burns or fire due to electric shock short circuiting etc Handset is only water resistant against fresh tap water between 5oC 35oC Pr...

Page 211: ... is water resistant however if a charger plug USB Type C plug is inserted while it is wet liquid tap water beverage sea water pet urine etc or a foreign object adhered to handset or a charger plug USB Type C plug may cause overheating burnout fire malfunction burns etc due to electric shock short circuiting etc Do not use ROBOQUL or AC Adaptor where water is regularly in use kitchens bathrooms sho...

Page 212: ...s Pat against dry cloth to remove moisture from openings and grooves Water may be trapped in openings pat against a dry cloth to remove it Leave handset on dry cloth for approximately 2 3 hours at room temperature Handset is dried Cautions When Removing Moisture Do not put a cotton swab cloth etc into openings may affect water and dust resistance After Drying Procedure Do not use handset in wet co...

Page 213: ...e Cannot Hear Other Party 185 Cannot Use Applications 185 Capturing Photos Videos 84 Capturing Screenshots Clip Now 48 Charging Handset 10 Checking Notifications Notifications Window 44 Checking Notifications Quick Settings Window 46 Chrome 78 Clip Now 48 Confirmation when First Activating Applications 96 Connecting by Wi Fi 110 Customer Service 190 Ｄ Data Usage Settings 123 Display Goes Dark Sudd...

Page 214: ...6 Ｓ Safety Precautions 192 SAR 206 Screen Freezes Operation Is Unstable 183 ScrollAuto 49 Scrolling Screen Automatically ScrollAuto 49 Security Location Settings 146 Sending Messages メッセージ Message 70 SIM Card 8 SIM Card Not Recognized 183 Sound Settings 139 Specifications 188 Status Bar 43 System Settings 158 Ｔ Text Entry 33 Ｕ Unlocking Screen 18 Updating the System 27 Using Airplane Mode 24 Using...

Page 215: ......

Page 216: ...AQUOS zero User Guide January 2019 First Edition SoftBank Corp Visit SoftBank Shop for assistance Model AQUOS zero Manufacturer SHARP CORPORATION ...

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