Troubleshooting
111
Cannot access network
service.
•
Check where your account has been
registered and where the service is
available.
Cannot send or receive text
message.
•
Make sure you are correctly
subscribed for the Short Message
Service, that the network supports this
service, and that the centre number is
set up correctly. If not, contact your
network service provider.
Cannot connect to
Multimedia Messaging
Service provider.
•
MMS settings and configuration may
be missing or incorrect or the network
does not support it. Check your service
provider’s access point number.
Contact your service provider to
confirm the correct settings.
Limited memory available.
•
Delete any unnecessary data.
Call is terminated
unexpectedly.
•
Magnetised objects such as health
necklaces placed near the phone may
terminate the call. Keep your phone
away from such objects.
No entries are displayed in
the Contacts List.
•
Confirm that the Contacts Location
setting (Handset or SIM/USIM) is
correct.
Problem
Solution
Fax transmission failure.
•
Before transmitting fax data, configure
your fax software to use the software
flow control.
•
Use of the optional data cable is
recommended for transmitting fax
data.
Cannot receive OBEX data.
•
The OBEX data can only be received
only in standby.
Problem
Solution
