15
CUSTOMER CARE - NZ: 0800 002 999
Troubleshooting
PROBLEM
POSSIBLE REASONS
SOLUTIONS
There is no
steam
The Steam Bottle is not plugged in.
There is not enough water in the unit.
Verify that the Blue light is on and the product is
plugged in correctly into a working outlet.
Fill the steam bottle tank.
There is not
enough steam
Mineral build-up may be clogging
the nozzle.
Water level may be low.
Using the nozzle cleaner, carefully clean the nozzle
to remove debris.
Fill the steam bottle tank.
The cleaning
pockets are
streaking or
leaving dirt
behind
The microfibre fabrics may be dirty and
need to be replaced or washed.
The microfibre fabric may be worn.
Use the other sides, if clean.
Replace with a clean cleaning pocket.
Replace as needed.
The cleaning tool
handles keep
falling
off the hose
The connection may not be secure.
Check the connection, making sure you are
pressing in and turning at the same time.
