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TWO (2) YEAR LIMITED
BATTERY WARRANTY
FIVE (5) YEAR
LIMITED WARRANTY
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of
our products that we give you an additional manufacturer’s warranty of up to five years. (1 year as standard plus 4 years when you
register) These terms and conditions relate to our manufacturer’s warranty only – your statutory rights are unaffected. Please note
that the 5 year guarantee is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
The lithium ion power pack is not covered by the 5 year guarantee (see battery warranty on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as
long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer
has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from
9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find
online support at www.sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your
machine:
•
Date you purchased the machine (receipt or delivery note)
•
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
•
Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the
information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five years.
(12 months plus an extended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee is in
addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1.
Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum
cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark Genuine Components.
7.
Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents.
9. The Lithium ION power pack battery. Please see page 22 for battery warranty.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want
to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our free phone customer service help
line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a full range of
Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares invalidates your guarantee.
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your
“statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality
of our products that we give you an additional manufacturer’s battery warranty of up to two years. (1 year as standard plus 1
year when you register) These terms and conditions relate to our manufacturer’s battery warranty only – your statutory rights
are unaffected. Please note that the 2 year guarantee is available in all EU countries and in the UK if it stops being an EU
country during the guarantee term.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark® Guarantees
Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be
put straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about
your machine:
•
Date you purchased the machine (receipt or delivery note)
•
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
Both the 12 months and the extended 1 years guarantee will only cover your battery from the date of purchase.
•
Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark power pack batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is guaranteed for a
total of 2 years. (12 months plus an extended warranty of 1 year)
What is covered in my warranty?
1. The original Lithium-ION Power Pack, deemed defective, in Shark’s sole discretion, will be replaced for up to 2 years from
the original purchase date.
2. In the rare event that a replacement battery is issued, the warranty coverage for the replacement battery ends six months
following the receipt date of the replacement battery or the remainder of the existing warranty, whichever is greater.
What is not covered by the free Shark guarantee?
1. Normal wear and tear of Lithium-ION Power Pack, within the temperature range set out under the safety instructions
section, is not covered by this warranty.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by or resulting from damages from shipping or from repairs, services or alteration to the product or any
of its parts which have been performed by a repair person not authorised by SharkNinja.
Problems with your battery
If your Lithium-ION power pack battery fails to operate properly while in use under normal household conditions within the
warranty period, please call our freephone customer service helpline on 0800 862 0453 for product help and support.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a full
range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares invalidates your guarantee.
