14
SHAQ Juicer
60-Day Money-Back Guarantee
I
f you decide that you don’t love this product, your order is covered
by our 60-Day Money-Back Guarantee. You have 60 days from the day
you receive your product to request a replacement product or refund of the
purchase price minus processing and handling fees. To receive a refund or
replacement, you must return the product to us at your expense.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a
1-year replacement guarantee if your product or component part does not
perform as expected, The guarantee extends only to the original purchaser
and is not transferable. If you experience an issue with one of our products
within 1 year of purchase, return the product or the component part
for replacement with a functionally equivalent new product or part. The
original proof of purchase is required, and you are responsible to pay
to return the unit to us. In the event a replacement unit is issued, the
guarantee coverage ends six (6) months following the receipt date of the
replacement unit or the remainder of the existing guarantee, whichever
is later. Tristar reserves the right to replace the unit with one of equal or
greater value.
To return the product, call customer service at 1-973-287-5113 and
request a return merchandise authorization number. Pack the product
carefully and include in the package a note with (1) your name,
(2) mailing address, (3) phone number, (4) email address, (5) reason for
return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the return
merchandise authorization number on the outside of the package.
Send the product to the following return address:
Shaq Juicer
Tristar Products, Inc.
500 Returns Road
Wallingford, CT 06495
Juicer
Troubleshooting
Symptom
Possible Cause/Solution
Appliance does not run
when switched on
Check to see if the appliance is plugged in.
Locking bar is not locked in place properly.
Check if all parts are assembled.
Check if there is any residue left between the blade and the receptacle.
Make sure you wait 5-10 minutes to restart if the appliance
automatically shuts down.
Motor is unusually
loud and vibrating
Check that all parts are assembled properly and in the correct position.
Juicing overripe fruit may result in too much pulp and will clog the filter.
Turn the appliance off and clean the filter.
The motor overheats
causing the power to
automatically shut off
Applying too much pressure with the Pusher while processing can
cause the motor to overheat, which activates the built-in thermal cut-off
switch. The motor will stop working for approximately 10 minutes to
cool down (see Safety Features, p. 5).
The fruits and vegetables may be soft or overripe.
There may be too much pulp in the filter. Turn the appliance off
and clean the filter.
No juice is coming
out of the Spout
Make sure the Spout is facing downward while juicing.
If the Spout is facing upward, juice will not come out of the Spout
and may overflow out of the bottom sides.
Some produce, such as berries, may not be juicy enough.
Add juicier produce, such as apples and oranges, to the juicer
to help push the juice through the juicer.
