TROUBLESHOOTING
6
Symptom
Possible Causes
Corrective Action
Jack will not lift load
• Release valve not
tightly closed.
• Load is too heavy.
•
Ensure release valve tightly
closed. Use the provided handle
to engage release valve. Turn
release valve clockwise until
firm resistance is felt.
• Use
higher capacity jack.
Jack slowly and
unintentionally lowers
after lifting
•
Hydraulic unit
malfunction.
• Discontinue use, contact
Customer Support.
While lowering, fluid
leaks from reservoir
area or jack saddle will
not descend to lowest
advertised height
• Reservoir overfilled.
• Ram plunger/cylinder
deformed, seized up
in ram cylinder and/
or top nut, likely the
result of off-center
loading.
• Drain fluid to proper level.
• Contact Customer Support.
Jack saddle will not
remain lowered after
released from contact
with load (creeps up)
• Air trapped in
system.
• If jack saddle is not in contact
with lifted load, remove jack
and follow instructions on
page 4 for bleeding air from
system. If there is loaded
contact between saddle and
raised vehicle, STOP, use
another jack to raise vehicle
high enough to re-install jack
stands. Remove affected
jack, then jack stands. Using
a functioning jack, lower load,
then follow instructions on
page 4 for bleeding air from
system.
Poor lift performance
• Fluid level low.
• Air trapped in
system.
•
Hydraulic unit
malfunction.
• Ensure proper fluid level.
• With saddle fully lowered,
follow instructions for
bleeding air on page 4.
• Contact Customer Support.
Will not lift to full height
• Fluid level low.
• Ensure proper fluid level.
