SEON Explorer MX-HD, User Manual

Page: 61 / 70

Maintenance and Troubleshooting
700-0160 R003 5–1
C
HAPTER
5
Maintenance and Troubleshooting
5.1. Returning Product for Service
If any part of the MX-HD is to be returned to Seon Design Inc. for service, contact
Seon, provide the model and/or serial number of your unit, and ask for a Return
Authorization (RA) number which allows the service technicians to track your product
when it comes in for service. Please have the RA number clearly marked on the outside
of the shipping box.
ANY PRODUCT SENT TO SEON DESIGN INC
.
WITHOUT AN RA
NUMBER MAY BE REFUSED
.
The contact numbers for Seon Design Inc. are:
• Toll Free Telephone 1.877.630.7366
• Direct Telephone 604.941.0880
Please refer to the “Seon Design Inc. Product Warranty” on page W–1 to review the
terms of warranty service, contact, and shipping information, as well as other
important issues regarding the service and operation of your system.
Table 5-1
Maintenance Tasks
Tasks What to do
Synchronizing the
DVR Clock If the system does not have a GPS sensor, synchronize the DVR clock every six months to ensure
accurate video recording of the time and date.
For setting the time and date, see the Time and date menu.
Cleaning the front
cover, cable cover,
DVR The MX-HD DVR’s front cover and cable covers are made from 18 gauge steel, coated with an
outdoor powder paint, and only require periodic cleaning. To clean, use a damp cloth with a mild
detergent. Do not allow water into the holes.
Cleaning the camera
and window Refer to the product documentation for cleaning the camera.
Replacing the fan filter Check the fan filter for excess dirt on a regular basis, and replace the filter when it restricts airflow.
Failure to replace a blocked filter may result in the DVR shutting down on a hot day due to inadequate
air circulation. Contact your dealer or Seon Design to obtain a replacement.
1. Remove the filter cover by gently prying it off with a small flat screwdriver.
2. Discard the used filter and place a new filter back into the filter holder.
3. Push the filter cover back into the holder and snap it into place.
CAUTION: Equipment damage
Do not remove the four screws holding the fan in place. Loose components inside the unit could
cause internal damage.