13
English
Troubleshooting Your Safe
The Problem:
Why it is Happening:
The Solution:
The door will not lock
Shipping screw is in place
Remove the screw on the
back inside of the door
The handle is not in
the horizontal position
when the safe is locked
The clutch mechanism
has been engaged
Rotate the handle up or down until
it clicks into the horizontal position
Cannot open door
after inputting the
electronic code
Safe's door equipped with
a water-resistant gasket
may initially be tight
Hold the handle up while inputting
the code and then pull down
when the green light comes on
Red indicator light
blinks three times and
there are three beeps
An incorrect code
has been entered
Verify code and re-enter
Red indicator light
blinks five times and
there are five beeps
Please call our Customer Service
Center 1-800-828-1438
Red indicator light
blinks once and
there is one beep
Program button is pressed
out of sequence
-OR-
5 seconds has lapsed
between button entries
Start over
Red indicator light
is blinking
An incorrect code has
been entered three times
Wait two minutes and start over
Yellow indicator
light is on
Battery power is low
Replace batteries
The handle does
not rotate
Ensure the keylock is in
the unlocked position
Your storage device
does not work when
connected to your safe
Communication/
power problem
1. Check cable connections
2. Plug the auxiliary power
connector into an additional
USB port on your computer.
If the device still doesn’t work:
3. Test your device by connecting
it to your computer
4. If the device is working properly,
reconnect the device to the safe
5. If the device still does not work,
please call our Customer Service
Center at 1-800-828-1438
