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English
Customer Service
Troubleshooting
The Problem:
Why It Is Happening:
The Solution:
Red LED blinks
three times
Incorrect code has
been entered
Verify the code and reenter
or reprogram
Programming error
Red LED slowly blinks for
two minutes
An incorrect code has been
entered five times
Wait for two minutes or use
the override key to access
the safe
Red LED blinks once every
ten seconds
Battery power is low
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Cannot open the door
after entering the code
The locking bolt is engaged
Rotate the handle
counterclockwise until
it stops, then pull the
door open
Batteries have reached
end of life
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
After code entry, door
does not open, backlights
stay on, then turn off
Incorrect code entry
Reenter the code with
distinct key presses
The door is closed; cannot
rotate handle to lock
the safe
Obstruction of the lower bolt Check the lower bolt cup
for obstruction
Interior feature – shelf is
unstable, falling off
Improperly installed
Make sure shelf is engaged
in slots and both lock cams
are engaged
Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: 1-585-381-2940
900 Linden Avenue / Rochester, New York / 14625-2784 USA
1
Please go to our website
www.sentrysafe.com
to find the necessary replacement form. If
you are unable to use a computer, then please call the number above or fax us for a copy of
the replacement form.
2
Find your safe’s serial number and model number. The serial number and model number are
printed on the small label under the battery cover, inside the unit, on the right side of the door,
on the box, and on the owner’s manual.
3
Please fill out the form in its entirety.
4
Send the following to Sentry Group: check or money order and replacement form. For current
pricing, please go to
www.sentrysafe.com/customercare
. If you are unable to use a
computer, then please call the number above or fax us.
5
Mail to:
Sentry Group, Dept. 200, 882 Linden Avenue, Rochester, NY 14625-2784, USA
-OR- fax statement
(notary seal must be legible) to
1-585-381-2940
.
Paying by credit card:
Payment may also be made by using your credit card, by phone only.
Call
1-800-828-1438
to make a credit card payment. Do not fax credit card information.
NOTE:
Prices subject to change without prior notification.
NOTE:
Key and combination orders may be placed on a Saturday or Sunday. However, those
orders will not be processed until the following business day. Our Customer Service center
is open Monday through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
How to obtain a replacement key/combo
