SentrySafe Fire-Safe, User Manual

Page: 14 / 15

13
English
Troubleshooting
The Problem: Why it is Happening: The Solution:
The door will not
lock. 1. Shipping screw is in place.
2. Confirm that there is no
obstruction in the door.
3. Bolted down incorrectly. 1. Remove the screw on the back inside
of the door.
2. Remove all items and accessories
from inside the safe. If this resolves
the issue, re-set the accessories and
organize items to properly fit.
3. See pages 11 for proper bolt-down
instructions.
The handle is not
in the horizontal
position when the
safe is locked. The clutch mechanism has
been engaged. Rotate the handle up or down until it
clicks into the horizontal position.
Cannot open door
after inputting the
combination or
electronic code. 1. Safe doors equipped with
a water-resistant gasket may
initially be tight.
2. Key lock is in the locked
position. (select models only) 1. Hold the handle up while inputting
the code or dialing the combination
and then pull down on the handle..
2. If your safe is equipped with a key
lock ensure that the key is in the
unlocked position. (select models only)
The dial does
not turn. 1. Shipping screw is still in place.
2. Locking bolts are not fully
extended. 1. Remove the screw from the back of
the door.
2. Ensure the handle is in the
horizontal position.
Red indicator light
blinks three times
and there are
three beeps. An incorrect code has been
entered. Verify code and re-enter. If the
programmable code you are using
doesn’t work then use the factory code.
If successful re-program your
programmable code.
Red indicator light
blinks five times and
there are five beeps. Keypad communication error. Please call our Customer Service center.
Red indicator light
blinks once and there
is one beep. Program button is pressed out of
sequence.
-or-
5 seconds has lapsed between
button entries. Start over.
Red indicator light
is blinking. An incorrect code has been
entered three times and system
has entered delay mode. Wait two minutes and start over.
Yellow indicator light
is on. Battery power is low. -or- Battery
may be the wrong type. Replace with new alkaline batteries.