The REALTOR® Lockbox
The REALTOR® Lockbox Owner’s Guide
Owner’s Guide •
14
the lockbox. If you entered an incorrect code, the lockbox flashes the
ERROR
light.
Note: your Association uses the value in the
Default DND Length
field on the
Edit Association
window to
determine how long the do not disturb period will last. The
Homeowner Do Not Disturb (DND)
group on the
Agent Default Lockbox Settings
window displays the length of time the DND code will last.
If the homeowner enables do not disturb and a showing Agent inserts their SentriCard® and PIN into the
lockbox; or a contractor enters a contractor code into the lockbox, the lockbox will display the
DND
light.
Lockbox owners and their team members can access the Key Vault of their lockboxes while they are set to do
not disturb. For owners and their team members, the
DND
light only warns them that the lockbox is set to do
not disturb. In this situation, we advise you to contact the homeowner before entering the home.
For more information about the do not disturb code, see
How to Use a Do Not Disturb Code
in the SentriLock
FAQ at this URL:
http://lockbox.sentrilock.com/lbs/faq/dndcode.htm
You'll need your
SentriLock ID
and
Password
to access the SentriLock FAQ page.
Shackle Code
Agents and their team members do not need a shackle code to remove the shackle from the lockboxes they
own or borrow. From time to time an Agent who owns a lockbox may ask another Agent to remove it from their
listing. If the Agent is not a team member, they need a shackle code to remove the shackle from the lockbox.
You can find your shackle code on the Card Carrier sheet and on the
Agent Default Lockbox Settings
window.
For more information about releasing the shackle from a lockbox, see "How to Release the Shackle" on page
31.
Renewing Your SentriCard® and Updating Your Lockbox
Your SentriCard® does two things: it contains authorization data that allows you to access Key Vaults of
lockboxes when you show listings, and it moves important data between lockboxes and the
SentriLock
Server
. By renewing your SentriCard® periodically, you maintain both of those functions.
The SentriLock system improves security by requiring you to renew authorization data on your SentriCard®
regularly to keep it active. Your Association sets your renewal period, so ask them how often to renew (if they
have not already told you). You renew your SentriCard® by inserting it into a smart card reader attached to a
computer with Internet access. See "
How to Renew Your SentriCard®
" on page 62 for details.