5
5.
Select the option to load your lockbox settings.
Note: You will not have this option if it is your own lockbox.
System Borrowing Behavior Messages
You may receive popup message when trying to borrow a lockbox with either an iOS or Android device.
If the lockbox is assigned to a property by another team member, you will not be able to remove it from
the listing.
Ghost Borrowing
The actual definition of ghost borrowing is when an Agent borrows the lockbox from a Broker, either
with their SentriCard® or SentriSmart™, but they do not clear the borrowing status upon releasing the
lockbox shakle. When this happens, the next Agent receives the lockbox with the prior Agent’s settings
on it.
Last update to this topic: August 16 2016.
How to Open the Key Compartment
You will use your SentriCard® and PIN to access the lockbox key compartment. Your PIN is the number
printed in large characters in the upper, right-hand corner of the card carrier sheet that came with your
SentriCard®. Use the following instructions to open the key compartment of a SentriLock lockbox with a
SentriCard®:
1.
With the gold contact facing you, insert your SentriCard® into the card slot that's located along
the bottom edge of the lockbox.
Note: It may be easier to get to the card slot if you first rotate the lockbox clockwise or
counter-clockwise around the door knob. This saves you from having to bend down to
insert your SentriCard® into the lockbox.
2.
Wait for the lockbox to display the CODE light, then type your PIN into the lockbox keypad and
press ENT.
3.
The lockbox will display the READY light.
4.
Remove your SentriCard® from the lockbox.
5.
The lockbox will open the key compartment.
Last update to this topic: April 16, 2016.
How to Release the Shackle
Use the following instructions to release the shackle from one of your lockboxes:
1.
Insert your SentriCard® into your lockbox.
2.
Wait for the lockbox to display the CODE light, then type your PIN into the lockbox keypad and
press ENT.
Note: Do not remove your SentriCard® from the lockbox.
3.
When the lockbox displays the READY light, press FUNC + 1 + ENT.
