11
Once your key is successfully renewed (up to date), it becomes your “valid key.”
Single Key becomes active 30 days after the SentriSmart™ application has been installed on your
mobile device.
Last update to this topic: August 16, 2016.
Top 5 Things You Should Know about your Bluetooth REALTOR® Lockbox-EX
The Bluetooth® REALTOR® Lockbox Getting Started Guide contains information about how to use your
Bluetooth® REALTOR® Lockbox system. This topic contains some of the more important information you
need to know about your Bluetooth® REALTOR® Lockbox-EX:
1.
Even if you are going to use the SentriSmart™ application and The Bluetooth® REALTOR®
Lockbox-EX, it is important to carry your SentriCard® with you.
2.
When you release the shackle, it will completely detach from the lockbox, so hold onto the
lockbox to prevent it from falling to the ground.
3.
SentriLock designed The Bluetooth® REALTOR® Lockbox-EX to be weatherproof, but we did
not design it to be submerged in liquid. Mount your lockbox in a location that will ensure it
is not submerged if localized flooding occurs. For example, don't put the lockbox down into
a window well or a flower pot. SentriLock designed the lockbox to drain water from the card
slot at the bottom of the lockbox, so the lockbox should be hanging vertically or close to
vertically with the card slot being the lowest point. Do not leave the lockbox lying flat or
almost flat unless it is in a location protected from the elements.
4.
After removing your lockbox from a house, lock the keypad before storing it.
5.
Your SentriCard® only inserts about halfway into the lockbox. Do not try to force it further
into the lockbox.
Last update to this topic: August 16, 2016.
How to Get Help
SentriLock provides free support services to all Bluetooth® REALTOR® Lockbox-EX customers. SentriLock
provides 24/7 support through our automated telephone system as well as our user-friendly REALTOR®
Lockbox Website. Live support is available 7 days a week from 8 am – 12 am EST, excluding the
following US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Christmas Eve, and Christmas Day.
Support via the Internet
The best way to reach SentriLock Support is via the Internet. You can reach us in one of the following
ways:
Click the Support button in the REALTOR® Lockbox Website
http://lb.sentrilock.com/lbs/index/
or the SentriLock Card Utility
Click Add Ticket to send a message to SentriLock Support
Send details via e-mail to:
