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MobileConnect User Guide 

Version 1.0 

 

Upgrading a legacy MobileConnect Station 

 

There are two versions of the MobileConnect Station (MCS) hardware: 

MCS v1 

2015-2020

 

MCS v2 

Current version                            

 

 

Previously, the MobileConnect system supported two network modes: integrated mode and standalone mode. It 
operated in a self-forming cluster. After MobileConnect Station release 6.0.0 the system has been completely 
redesigned. The existing modes of operation are no longer supported. 

All previously bought MobileConnect Stations can be upgraded to run the new firmware version 6.0.0 and above. 
Before making the decision to upgrade, please consider the following: 
 

Why you should upgrade:

 

 

MobileConnect Station versions 6.0.0 and above are more stable, easier to integrate into existing network 
infrastructure and deliver a superior audio experience with the new MobileConnect App 

 

 

 
Use cases when to update

 

 

You are using the MobileConnect Station in integrated mode using DNS 

 you can easily upgrade to the 

latest version 

 

You are using the ConnectStation in integrated mode using Multicast 

 you can easily upgrade to the 

latest version, but you have to configure DNS service discovery. 

 

 

 

MCS v1 

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Customers, who want to continue using the legacy system (firmware 5.1.0 and below), can do so and 

are advised to update their firmware to the latest version 5.1.0.  

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However, this is the last release for the legacy system. There will be no future updates. 

 

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Multicast service discovery is not supported anymore, due to lack of support in some network and 

mobile devices 

Summary of Contents for MobileConnect MCS v1

Page 1: ...Version 1 0 Sennheiser MobileConnect User Guide...

Page 2: ...ORK SETUP 10 MANAGER AND CONNECTSTATION CONFIGURATION 11 SOFTWARE UPGRADE DOWNGRADE SYSTEM RESET 12 MOBILECONNECT MANAGER UPGRADE 12 MOBILECONNECT MANAGER DATABASE 12 MOBILECONNECT MANAGER REMOVE INST...

Page 3: ...ions The MobileConnect system consists of three components the MobileConnect Station the MobileConnect Manager and the MobileConnect App The MobileConnect Station is integrated into the existing campu...

Page 4: ...4 MobileConnect User Guide Version 1 0 Quick Setup You can configure the MobileConnect system in 5 steps...

Page 5: ...with your own domain The target hostname mc manager can be replaced with any hostname you want to give to the MobileConnect Manager Use FQDN and not a direct IP address DHCP The following DHCP setting...

Page 6: ...manager or any of your choice o Make sure it matches your DNS configuration see Step 1 Configure your network Install docker version 19 or higher and docker compose version 1 22 or higher Register at...

Page 7: ...main com o The MobileConnect Manager web interface is using a self signed certificate you need to accept it to access Login with the credentials you used for registration at https accounts sennheiser...

Page 8: ...ate network and the port is not connected the system will use the streaming network for control as well o Note The network ports use DHCP by default To configure a static IP Configure your PC with the...

Page 9: ...tname o Select Stations Your station should be shown as running in the MobileConnect Manager interface In case of problems see section Troubleshooting Step 5 Test with the MobileConnect App Install th...

Page 10: ...ports NAT Eduroam More advanced scenarios and recommendations are covered in detail in the MobileConnect Network Whitepaper such as Using two separate networks for streaming and control for better net...

Page 11: ...dio configuration o Hidden channels and QR Codes MobileConnect Stations o Network configuration o Software updates for MobileConnect Stations o Reset for MobileConnect Stations The MobileConnect Stati...

Page 12: ...ger database The MobileConnect system uses a SQL Server 2019 database running in a Docker container We recommend that you do a backup of your MobileConnect database regularly Here is an example of how...

Page 13: ...echeck firmware versions to check for the latest firmware version Click Start update Select a version and click Update now Example PATH_FOR_BACKUP backup export PATH_FOR_BACKUP backup Example DATABASE...

Page 14: ...leConnect Station reset A software reset of the MobileConnect Station can be performed using the MobileConnect Manager Connect your MobileConnect Station Open the MobileConnect Manager and go to Stati...

Page 15: ...rade MobileConnect Station versions 6 0 0 and above are more stable easier to integrate into existing network infrastructure and deliver a superior audio experience with the new MobileConnect App Use...

Page 16: ...etup your network and the MobileConnect Manager Before completing Step 4 Install the MobileConnect Station upgrade your ConnectStation MCS v1 in the following way To get the latest firmware image plea...

Page 17: ...after the interruption retry updating The MobileConnect Manager is showing an error after the interruption restart the MobileConnect Station and try again The error message is still shown after restar...

Page 18: ...tration interface may become inaccessible To access it again via LAN1 unplug the LAN2 and LAN3 cables MobileConnect Manager web interface This indicates there are interruptions in network connectivity...

Page 19: ...mobile device is still connected to the MobileConnect WiFi Make sure that the channels are configured in the MobileConnect Manager admin interface Mobile App Configuration Make sure that the DNS conf...

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