Product Warranty
This product will be warranted pursuant to the Consumer Damage Compensation Regulation as follows. Please contact the store of purchase or our Consumer Service Center when the product is found to be defective.
Product Name(Model name)
Date of Purchase
Year Month Day
Serial No.
Store of Purchase
Customer Information
Name
Address
※ The above information is useful when you apply for after-sale service; be sure to fill in the form after you purchase the product and keep it.
※ Make sure that the date of purchase should be entered as the free-of-charge warranty begins from the date of purchase.
※ This product is subject to the following services in accordance with the Product-specific Consumer Damage Compensation Regulation.
Free-of-charge service
•
When the product is found to be defective in materials and workmanship within 1 year (warranty period) from the date of purchase
(except for cases in which the use of a constant power cable is involved, in which case the defect shall be treated by paid service)
•
When the product is found to become defective in its performance and functions during normal use within the warranty period
(except for the memory card, which is regarded as a consumable and has a warranty period of 6 months)
※ In the event a general product is converted to business use, the warranty period becomes shortened by half the original period.
※ Refund or replacement is not possible when the sealing sticker is damaged or opened.
.
Types of consumer damage
Compensation
Within warranty period
After warranty period
In case of a failure in performance
or function under normal use
An important repair service is required within 10 days from the date of purchase
Replacement or refund at purchase price
Not applicable
When the same defect occurs 3 times
Free repair service
Not applicable
When the same defect occurs 4 times
Replacement or free repair
Paid repair
When different defects occur 5 times
Replacement or refund at purchase price
Paid repair
When repair is not feasible even with repair parts
Replacement or refund at purchase price
Refund after straight line depreciation
When repair is not possible due to lack of repair parts even within the warranty period
Replacement or refund at purchase price
Refund after straight line depreciation
Paid Service
•
When the warranty period expires
•
When the defect is attributable to the user (even within the warranty period)
-
When the defect is caused by careless handling on the user’s side or by a repair or an
alteration made by the user
-
When the defect is caused by a repair by a person other than the dealer or
a technician from our service center
-
When the defect or damage is caused by an event such as a fall after the
product is installed
•
Other events
-
When the defect occurs from a natural disaster (such as lightning bolt, fire, seawater, or flood)
-
When power is supplied from an unstable source that is not protected against impulse voltages.
-
When foreign matter (such as coffee, milk, drink, or water) gets into the product leading
to a failure
-
When a consumable part passes its service life
-
When the defect is related to the use of wrong voltage power
SEMISOLUTION Customer Service Center; Zip code: 446-982, Room 2005, 120, Heungdeok Jungang-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Korea
Tel: +82-31-627-5300
Fax: +82-31-627-5303
http: www.camsolution.co.kr
