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38  

 

Troubleshooting your Vend Station 

 
You will find in the next pages a quick guide on troubleshooting.  Most com-
mon  problems  are  explained.    For  other  types  of  problem  you  can  call  our 
service  department  during  regular  business  hours  at  1-888-334-7569 
(Eastern Standard Time) or send an email at [email protected]

Rejects  all  coins, 
bills  will  not  go  into 
bill  reader,  card  is 
not accepted. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Rejects  all  coins, 
accept  bills  and 
cards. 
 
 
 
 
 
 
 
 
 
Bills  will  not  go  in-
side bill acceptor. 

Vend  Station  not  plugged 
into wall receptacle. 
 
 
No power in wall outlet. 
 
 
 
Internal  fuse  in  main 
power  transformer  is 
blown. 
 
 
Main  fuse  (2  A.)  on  MCU 
board is blown. 
 
 
Defective MCU board 
 
 
 
Coin changer not properly 
plugged on “Y” harness of 
bill  acceptor  or  card 
reader. 
 
 
Defective coin changer. 
 
 
 
 
 
Bill  acceptor  not  properly 
plugged on MCU board. 

Plug  into  a  120  volts  AC 
regular  outlet 

properly 

grounded

 
Check outlet with voltmeter.  
If no power, refer to building 
manager. 
 
Check  with  voltmeter  if  24 
volts  AC  is  coming  out  on 
the  secondary  side.    If  not, 
replace power transformer.   
 
Check fuse with ohm-meter 
and  replace  with 

same 

type and value

 fuse. 

 
If  MCU  LED  is  flashing, 
replace board.  If not flash-
ing, repeat all the above. 
 
Shut  down  main  power  by 
unplugging  from  wall.  
Check for coin changer har-
ness correctly plugged onto 
MCU board. 
 
Unplug  Station  from  wall 
and  replace  the  coin 
changer  (3  to  6  tubes).  
Apply power and test. 
 
 
Unplug  Station  from  wall.  
Check for  bill  acceptor  har-
ness correctly plugged onto 
MCU  board.    Apply  power 
back.  Test with bills. 

      Trouble 

 

          Causes   

 

   Solutions 

Summary of Contents for 9900X

Page 1: ...www sem ca April 2017 Part i01081 Version 3 7...

Page 2: ...CC Inactivity Session length 24 Behaviour of the 9900X when a CC is used 25 Copier parameters 3 of 6 26 Copier type with standard interface 26 Type 1 to 15 and None 27 Pulse length 29 Pulse blind tim...

Page 3: ...ou thru the parame ters and informs you on the next action required Connecting the 9900X Series Vend Station is a Plug Play operation and with the introduction of the SEM Copier Type System the only t...

Page 4: ...he Vend Station enabling free access to the copier Card reader A card reader enables you to accept a payment card The card can be with a magnetic stripe or a smart chip The reader can be Serial or MDB...

Page 5: ...s connect into a single port each having its own built in identity The MDB protocol is international making this Vend Station capable of functioning with many currencies of the World Peripherals The p...

Page 6: ...ST2 1 Put the cabinet lying down on the floor be careful not to damage the Lexan there should be no change in the coin changer s tubes 2 Remove the harnesses power communication from the loops 3 Unsc...

Page 7: ...ult in the entire cage to tumble forward as the Vend Station is heavier than the FL2 cage floor 3 Remove bottom plates on FL2 door to pass power transformer and cop ier harness 4 Make sure no sharp me...

Page 8: ...member that a Vend Sta tion full of coins and bills can stir up the covetousness of many 2 Make sure you are using the proper anchoring devices matching the type of wall In case of doubt consult a spe...

Page 9: ...h button a k a escrow 3 4 line 20 character bright blue display 4 By pass lock for free access to copier 5 NAMA size plate and opening for optional card reader proprietary or Credit Card reader 6 T ha...

Page 10: ...uit programming buttons 6 Smart card system installed in upper NAMA hole optional 7 Bill acceptor installed in lower NAMA hole optional 8 T handle locking system 9 Power and copier harnesses 10 ST2 fl...

Page 11: ...market It communicates with high and low signals In the programming of your coin op the copier types available will range from Type 1 to Type 15 please see page 27 The Smart Interface optional enable...

Page 12: ...o the programming of the Vend Sta tion It does not designate a specific brand or model of copier For example many black white copiers offering only one price will be designated as Type One However the...

Page 13: ...Those software are either a print release station or a value adding station or a copier See page 28 Section None for more information The communication between the 9900X and those applications is don...

Page 14: ...arameters Enables you to print all the parameters 6 Firmware Version Gives you the current firmware version of the coin op for reference Follow the instruction on the last line of the display to know...

Page 15: ...5 tube coin changer 5 10 25 1 2 a bill acceptor and no card reader It also shows that this Vend Station is attached to a one price copier Simplex black white one format You can attach a small serial...

Page 16: ...copier Simplex black white one format Many other counters will be visible when the 9900X is connected to a PC or a copier of fering multiple vend prices according paper size and others Among those co...

Page 17: ...l When you have such a coin changer you cannot adjust the inventory manu ally like described in the previous paragraph Coin box The amount visible in the Coin box meter is the money present in the box...

Page 18: ...last cleared If it shows 125 60 it means you have sold a total of 125 60 since that meter was cleared Therefore it is important to clear this meter every time you collect the money If you are operati...

Page 19: ...the X6 parameter called Copier Type You can have either one or up to 15 meters This meter counts copies in unit not in monetary value Furthermore there is only one meter per type of copy meaning this...

Page 20: ...l pa rameters to program They are Decimals after the dot Site code 1 Site code 2 Site code 3 STX code ROM code Card type Decimals after the dot You can select to show two or three digits after the dec...

Page 21: ...hexadecimal system C being an hexadecimal value it must be converted to a decimal value The decimal system is the one we use every day in our life It is based on 10 0 1 2 3 4 5 6 7 8 and 9 The hexadec...

Page 22: ...meone inserts a bill into the system and the copier is out of order it will be impossible to get change back until a copy is made but no copy can be done as the copier is not func tioning You need to...

Page 23: ...nd upper case letters and special characters The text will not self centre You must then calculate the space required Service message In case of problem with your unit it can display a personalized me...

Page 24: ...ivity time out If you set any time 1 to 10 the display will prompt a 2 minute warning countdown before that time is reached If a debit signal arrives at the coin op before the countdown ends the inact...

Page 25: ...of copies done in the session 20 00 starting balance 1 55 finishing bal ance 18 45 charged to the CC Read this about CC operations Depending your agreement with your CC Gateway Processor the transac...

Page 26: ...Station offers you an easier way to connect and program your Vend Station You just have to program the copier type ac cording to the specifications on the communication harness see page 12 Programmin...

Page 27: ...x Xerox WC Samsung Type 5 Standard color copier parallel signals 3 formats simplex Type 6 Standard color copier parallel signals two formats duplex Type 7 Standard color copier parallel signals three...

Page 28: ...copier thus disabling the price setting in the 9900X In such a case the 9900X nor mally communicates with a Print Release Station an Account based Value adding station or any other software applicati...

Page 29: ...t a blind time The Vend Station will see the bouncing but will not debit for the duration of the blind time Be careful not to set a time too long If the blind time is too long the Vend Sta tion may mi...

Page 30: ...of the copier This pa rameter is not visible when the Smart interface is used Copier Type with Smart Interface see page 11 If your vend station is equipped with the optional Smart Interface it can com...

Page 31: ...rameters will vary depending the pe ripherals connected and the type of copier programmed The quantity of vend prices will depend on the type of copier connected The diagram below shows a 9900X equipp...

Page 32: ...es the value blinking Usually formats A B C 8 5x11 8 5x14 11x17 Simplex single sided Duplex double sided IMPORTANT DO NOT SET COLOUR PRICES TO 0 IF YOUR COPIER IS ONLY B W Copy prices card If you have...

Page 33: ...ng to the device The pulse signal from the Vend Station to the device is 100 ms ON 100ms OFF or 5 pulses per second maximum Please refer to Annex 1 at the end Minimum deposit Minimum deposit is a feat...

Page 34: ...ted That limit also applies to card revalue as well It will not allow a revalue that would result in a new balance being higher than the value set This setting must NOT be set lower than the CC pre au...

Page 35: ...parameter will vary depending the dispenser you have Set here the price of either the card or the token you are dispensing This concludes the Value Parameters setting Print parameters 5 of 6 The Prin...

Page 36: ...36...

Page 37: ...B W colour duplex Your MFP may required to be pro grammed accordingly If the MFP does not send a debit signal on a print job the 9900X cannot debit any amount If the MFP allows a print job to come ou...

Page 38: ...properly plugged on Y harness of bill acceptor or card reader Defective coin changer Bill acceptor not properly plugged on MCU board Plug into a 120 volts AC regular outlet properly grounded Check ou...

Page 39: ...of the key counter plug on copier Unplug Station from wall and replace with MDB bill acceptor Apply power back and test Set to YES refer to cur rency settings in Value Parameters section Internal set...

Page 40: ...and 9900X Red and white wires carry the pulse on most copier harness If harness and connections are OK the copier is not sending the pulse on key counter plug If YES is the proper type of copier progr...

Page 41: ...as sent a col our signal but the cus tomer was expecting to pay the B W price thus saying he did not get proper change back Replace coin changer If YES you must put Dis able Delay at 0 5 second Copier...

Page 42: ...ption Part Square Slot machine screw 8 32 x 3 8 3 pieces B00520 The coin changer no matter the make or model and the quantity of tube is always installed the same way It is held in place by three Robe...

Page 43: ...Protocol bill acceptors will normally fit in hole If you are installing the bill acceptor as an add on do not discard the NAMA plate you will be removing Bill acceptor connects to MDB port where coin...

Page 44: ...assembly A00590 F Display flat harness A06970 G Ground washer star one kept nut B00520 B00980 H 9900 Coin return spring S00380 I E Clip 0 375 not visible B00630 J 9900 coin return button S00405 K Coi...

Page 45: ...rd A06500 or G X6 Expansion board smart A07640 H Aluminum plate S03080 I LCD Display 4x20 with flat ribbon A07110 J Protective transparent Lexan S03046 K 4 40 machine screw 4 pieces B00080 L Power sup...

Page 46: ...x bracket S02597 E Aluminum cable tie S02955 F Coin return bucket w door A00140 G Cable tie clip 3 pieces B00815 H Cable tie not visible under cabinet B00810 I Coin box not visible S02441 J Coin box l...

Page 47: ...ces B00580 D Kept nut 10 32 B00550 E 9900 Cage nut assembly thread 13 nc S02451 F Main cabinet 9900 S02425 G Back door 9900 S02435 By pass Cam Lock Position Description Part A Lock cylinder S00590 B L...

Page 48: ...he following External device harness connects to the 6 pin header J9 on the 9900X main board just behind the programming push buttons Be careful not to misidentifying with the 7 pin header J14 located...

Page 49: ...y serves two purposes First it adjusts the coin inventory in the audit see page 17 Second you are testing the coin ac ceptance If the unit starts rejecting all the coins you insert it is because you h...

Page 50: ...he new X6 circuit No need to reprogram all the settings in the new circuit board and no loss of information on sales That chip is located at the top right corner of the circuit next to the square blue...

Page 51: ...e client specifi cally waives any claim or recourse it may have against SEM Inc in any of the above instances SEM Inc s obligation under this warranty is limited to correct ing or at its option replac...

Page 52: ...en though the ut most attention was given to writing this manual errors may have slipped by unnoticed Any comments suggestions or errors should be sent directly to gilbert guinard sem ca Telephone 1 5...

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