6/ GUARANTEES AND LIMITATIONS OF LIABILITY
This product is guaranteed for a period of 12 to 24 months (as defined by local
legislation, with the period as per the till receipt) from the date of purchase, against
any fault resulting from a defect in materials or manufacturing.
This warranty does not cover damages caused by improper use or normal wear and
tear of the product.
Specifically, the warranty does not cover:
- Damage or problems caused by improper use, an accident, an alteration or
power supply of unsuitable current or voltage.
- Modified products, or those whose warranty seal or serial number is damaged,
altered, removed or oxidised.
- Replaceable batteries and accessories are guaranteed for a 6-month period.
- Battery failure, caused by excessively lengthy charging or by the failure to
observe the safety precautions explained in the manual.
- Visual damage, including scratches, dents or any other elements.
- Damage caused by any intervention conducted by a non-accredited person.
- Defects caused by normal wear and tear or due to normal ageing of the product.
- Software updates, due to a change in network settings.
- Product failures due to the use of third-party software to modify, change or
adapt the existing software.
- Product failures due to the use of accessories that have not been approved by
the manufacturer.
- Oxidised products.
The manufacturer cannot, under any circumstances, be held responsible for the loss
of data stored on the disc. Likewise, the manufacturer is not obliged to verify that
SIM/SD cards are properly removed from returned products.
Repaired or replaced products may include new and/or reconditioned components
and equipment.
METHODS FOR INVOKING THE WARRANTY
To obtain a warranty service, please bring your product to your point of sale’s
welcome desk along with your proof of purchase (till receipt, bill, etc.), the product
and the accessories provided, along with its original packaging.
It is important to have the following information: date of purchase, model,
and serial or IMEI number (this information generally appears on the product,
packaging or your proof of purchase).
Failing that, you must bring back the product along with the accessories required
for it to operate properly (power supply, adapter, etc.).
In the event that your claim is covered by the warranty, the customer service
department may, within the limits of local legislation, either:
- Repair or replace the defective components.
- Exchange the returned product for a product that has at least the same
functions and that is equivalent in terms of performance.
- Reimburse the product at the price of purchase of the product as indicated on
the proof of purchase.
If one of these 3 solutions is used, this does not entitle the purchaser to an
extension or renewal of the warranty period.`
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