Version: 02/02/05 Page 20 of 22
21. Warranty
Conditions
: Subject to the terms and conditions set forth herein, System Engineering
International, (SEI), provides this Limited warranty for its product only to the person or entity
that originally purchased the product from SEI or its authorized reseller or distributor.
Limited Warranty:
SEI warrants that the hardware portion of the product will be free from
material defects in workmanship and materials from the date of original purchase for the period
of 2 years.
SEI’s sole obligation shall be to repair or replace the defective Hardware during the Warranty
Period at no charge to the original owner or to refund at SEI’s sole discretion. Such repair or
replacement will be rendered by SEI at an Authorized SEI Service Office. The replacement
Hardware need not be new or have an identical make, model or part. SEI may in its sole
discretion replace the defective Hardware (or any part thereof) with any reconditioned product
that SEI reasonably determines is substantially equivalent (or superior) in all material respects
to the defective Hardware. Repaired or replacement Hardware will be warranted for the
remainder of the original Warranty Period from the date of original date of purchase.
Limited Software Warranty:
SEI warrants that the software portion of the product
(“Software”) will substantially conform to SEI’s then current functional specifications for the
Software, as set forth in the applicable documentation, from the date of original purchase of the
Software for a period of ninety (90) days (“Warranty Period”), provided that the Software is
properly installed on approved hardware and operated as contemplated in its documentation.
SEI’s sole obligation shall be to replace the non-conforming Software (or defective media)
with software that substantially conforms to SEI’s functional specifications for the Software.
Except as otherwise agreed by SEI in writing, the replacement Software is provided only to the
original licensee, and is subject to the terms and conditions of the license granted by SEI for
the Software. Software will be warranted for the remainder of the original Warranty Period
from the date of original purchase.
Submitting A Claim
: The customer shall return the product to the original purchase point
based on its return policy. In case the return policy period has expired and the product is within
warranty, the customer shall submit a claim to SEI as outlined below:
•
The customer must submit with the product as part of the claim a written description of
the Hardware defect or Software nonconformance in sufficient detail to allow SEI to
confirm the same.
•
The original product owner must obtain a Return Material Authorization (“RMA”)
number from the Authorized SEI Service Office and, if requested, provide written proof
of purchase of the product (such as a copy of the dated purchase invoice for the
product) before the warranty service is provided. To obtain an RMA contact SEI
Customer Support at 800-
765-4734.
•
After an RMA number is issued, the defective product must be packaged securely in
the original or other suitable shipping package to ensure that it will not be damaged in
transit, and the RMA number must be prominently marked on the outside of the
