108
TROUBLESHOOTING & ERROR CODES
15
ERROR MESSAGE
DESCRIPTION
TROUBLESHOOTING
Error - No Security Key Found
The system was unable to detect a
valid security key
Check USB Security Key
Error - Incorrect Key Inserted
The system found a security key
but the configuration is not valid for
this product
Check USB Security Key
Error - Security Failure
The system security has detected
security issues with the installed
software
Restore software from recovery
USB stick
Error - I/O BD failure
The I/O Board was not detected on
power up
Check I/O Board, Power supply
and harnessing
Error - I/O BD disconnected
The IO Board was detected on
power up, but has subsequently
been disconnected from the soft-
ware
Check I/O Board, Power supply
and harnessing
Error - Update Copy Failed
The shell was unable to create main
and backup copies of the game or
during install or update
Check USB Install Media and re-
apply update or re-install. If still
failing restore software from USB
Recovery stick
Error - Invalid Shell Update
The shell Update on the USB stick
is not a valid update
Check USB Install Media and re-
apply update
Error - Update Copy Fail
The shell was unable to create main
and backup copies of the game or
during install or update
Check USB Install Media and re-
apply update or re-install. If still
failing restore software from USB
Recovery stick
Error - No Game Installed
The shell was unable to find a game
on the disk to launch. A game
needs to be installed.
Restore software from USB
Recovery stick
Error - No Shell Installed
Launcher was unable to find a
Shell on the disk to launch. A Shell
needs to be installed.
Restore software from USB
Recovery stick
Game Error
The game was unable to launch
or has terminated abnormally. On
reboot the game will be reinstalled
from back up. If it fails again no
further attempt to launch the game
will be made on subsequent power
cycles.
Restore software from USB
Recovery stick
The game is equiped with an integral fault monitoring system. Each time an identified fault is detected an error mes
-
sage is displayed on screen.
Below is a table showing possible common conditions. Please refer to them as a guide.
If the ERROR Code/Message displayed on screen id not supported by this manual then please contact your Sega
Service Centre for dignostics.
TABLE 16-1 ERROR MESSAGE TABLE
