THEMIS
THEMIS User Manual - Rev. First Edition: 1.0 - Last Edition: 2.2 - Author: A.R. - Reviewed by S.B. -Copyright © 2020 SECO S.p.A.
7
1.2
Information and assistance
What do I have to do if the product is faulty?
SECO S.p.A. offers the following services:
•
to receive the latest information on the product. In most of the cases it is possible to find useful information to
solve the problem.
•
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
•
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
Fax (+39) 0575 350210
•
Repair center: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o
Returned items must be accompanied by an RMA Number. Items sent without the RMA number will be not accepted.
o
Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
•
Name and serial number of the product;
•
Description of Customer
’
s peripheral connections;
•
Description of Customer
’
s software (operative system, version, application software, etc.);
•
A complete description of the problem;
•
The exact words of every kind of error message encountered.
1.3
RMA number request
To request an RMA number, please visit SECO
’
s web-site. On the home page, please select
“
CONTACT US
”
then
“
Online RMA
”
and follow the procedure described.
An RMA Number will be sent within 1 working day (only for on-line RMA requests).
