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Your battery seems to overheat
Maybe you have used an unauthorized charger. Please use the genuine accessories all the time.
The mobile phone fails to show the number of incoming calls
This function depends on the network and subscribed service. If the network does not send the number of calling phone, the screen will show Call1 or
Anonymous. For detailed information, please contact with your operator.
Fail to transmit text messages
Some networks do not allow exchanging SMS with other ones. Please ensure that you have entered correct number of SMS center or contact with your operator
to obtain detailed information.
Fail to receive and/or save JPEG images
Your mobile phone may not be able to receive JPEG images with large size, too-long name or incorrect format.
You are not sure whether the mobile phone can receive calling normally
Check the option of call forwarding.
When charging, the battery icon does not show the indicator bars, while its edge flicking
The battery shall be charged when the temperature is no less than 0
°
C (32
°
F) or more than 50
°
C(113
°
F). For other notices, please consult with your
dealer.
The screen shows SIM error
Please check whether the SIM card has been plugged in correctly. If the problem still exists, your SIM card may be damaged. Please contact with your network
operator.
When trying to use some functions in the menu, the mobile phone shows such functions are prohibited.
Some functions depend on the network, for they are available when supported by the network or the subscribed service. For detailed information, please contact
with your operator.
The screen shows “Please plug in the SIM card”
Please check whether the SIM card has been plugged in correctly. If the problem still exists, your SIM card may be damaged. Please contact with your network
operator.
