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© Sealevel Systems, Inc.
3612 Manual | SL9115 9/2021
Appendix A
–
Troubleshooting
Sealevel Diagnostic Software is available to test the Sealevel Systems adapter and can be used in the
troubleshooting procedures. Please contact Technical Support for more information in obtaining the
diagnostic software before following the steps below.
Sealevel Systems’ Technical Support
can be reached
at, (864) 843-4343. Our technical support is free and available from 8:00 AM to 5:00 PM Eastern Time
Monday through Friday. For email support, contact
1.
Identify all I/O adapters currently installed in your system. This includes your on-board serial ports,
controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if
any) should be identified.
2.
Make sure the Sealevel Systems adapter is securely installed in a PCMCIA slot.
3.
Use the supplied Sealevel Software and this User Manual to verify that the Sealevel Systems
adapter is con
figured correctly. This software contains a diagnostic program ‘SS
DMP
’ that will
verify if an adapter is configured properly. This diagnostic program is written with the user in mind
and is easy to use.
4.
Windows users can use the installed programs in the SeaMAC Folder to verify operation.
5.
Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will
eliminate any software issues from the equation.