Non-ATA compatible slave jumper
If your computer does not recognize your new drive as a master in a
two-drive system, the slave drive may not be ATA-compatible. You may
be able to solve this problem by installing jumpers on pins 5 and 6 and
on pins 7 and 8, as shown in the illustration below.
Cable Select Jumper
Some computers differentiate between master and slave drives using
specially designed interface cables that have the line to pin 28 (the Cable
Select pin) removed or cut at one connector. The connector that has pin
28 disabled is used for the slave drive. See your computer manual to
determine whether your computer supports this feature. To configure
your Seagate drive for cable select, place a jumper as shown below.
The Disk Manager Online Manual
Disk Manager contains an extensive online manual. This manual includes
detailed installation instructions, troubleshooting and a list of master/
slave jumper settings for many popular hard drives. To view the Disk
Manager online manual, insert the Disk Manager diskette into drive A
and type A:\DM /H. Then press
ENTER
. You can also view the online manual
from within Disk Manager by selecting
(V)iew/Print Online Manual in the
main menu.
Booting from a Diskette
If Disk Manager installs the dynamic drive overlay (DDO) to access the full
capacity of your drive, the DDO must load into memory before the
operating system loads. This occurs automatically when you boot from
your hard drive (drive C). However, if you boot from a diskette, the DDO
will not be loaded and you will not be able to access your hard drive. The
following procedure allows you to boot from a diskette and still access
your hard drive.
1
Boot the computer from the hard disc (with no diskette in the
diskette drive).
2
When the Disk Manager banner appears on the screen, immediately
press the
SPACEBAR
(you have about 2 seconds).
3 Insert your boot diskette and press the
SPACEBAR
again.
If you boot from a diskette regularly, you can create a Dynamic Drive
Overlay boot diskette. It loads DDO into memory, then loads the
operating system. See the Disk Manager online manual for more
information about creating a dynamic drive overlay boot diskette.
Supported Operating Systems
The Disk Manager dynamic drive overlay provides support for drives
with capacities greater than 528 Mbytes under MS-DOS, Windows 3.
x,
Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM upgrade
drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0 (requires DM
upgrade drivers).
Before you install a non-DOS operating system on the drive, install DOS
and Disk Manager and make sure that the drive is bootable. Instructions
for running the dynamic drive overlay with other operating systems are
available in the Disk Manager online manual.
Removing the Dynamic Drive Overlay
If Disk Manager installs a dynamic drive overlay (DDO) and you do not
need this software to access the full capacity of your drive, you can
remove the dynamic drive overlay without losing your data. However,
you will lose access to the full capacity of your drive unless you have
another method for accessing high-capacity drives (see
Addressing
Drive-capacity Limitations on the front side of this sheet). Follow the
instructions below to remove a DDO from a drive.
!
Caution. Before you attempt to remove a DDO,
make a backup copy of all the data on your hard
disc. Also, run CHKDSK, SCANDISK or a third-
party equivalent to detect and repair any damaged
files before you follow the procedure below. If the
DDO migration program encounters a serious file
problem or is interrupted by a power loss or
hardware failure, the migration will fail and your
data will be lost.
1 Boot the computer to Drive C.
2 Insert your DiscWizard diskette into Drive A.
3 Type A:\dm to start Disk Manager.
4 Select the
Select Installation Options Menu.
5 Select
(M)aintenance Menu.
6 Select
(M)igrate Dynamic Drive. This program moves the data on
your drive so that it can be accessed without the DDO. The migration
may take up to an hour to complete, depending on the size of your
drive.
7 When the migration program has finished, exit Disk Manager.
8 Remove the diskette and reboot the computer. Enter your system
setup program (see your system manual for details).
9 Configure the hard drive with the Cylinder/Head/Sector parameters
shown for your drive in the table in Section 2, “Configuring Your
Computer,” on the front side of this sheet. Save your changes and
exit the system setup program.
10 When your computer has rebooted, insert the DiscWizard diskette
into drive A.
11 Type A:\dm and choose the
Maintenance Menu.
12 Select
Uninstall (D)isk Manager.
13 Select the correct drive to uninstall.
14 When the uninstall is complete, exit Disk Manager and reboot.
Note. Disk Manager can also remove a drive
overlay placed by the EZ-Drive program. Select
(C)onvert Drive Format from the Maintenance
Menu.
Basic Troubleshooting
If you have installed your drive and it does not function properly, perform
the following basic checks:
Warning. Always turn off the computer before
changing jumpers or unplugging cables and cards.
Wear a ground strap or use other antistatic
precautions while working on your computer or
handling your drive.
•
Verify compatibility. Verify that the host adapter and drive are
appropriately matched to each other and to your computer. Refer to the
relevant documentation for details.
•
Check all cards. Verify that all cards are seated in their slots on the
motherboard and secured with mounting screws.
•
Check all connectors and cables. Make sure all ribbon and power cables
are securely connected. Ribbon cables are easily damaged, especially at
the connector. Try a new cable known to be good. Make sure no
connector pins are bent. Verify that pin 1 on the interface cable is aligned
with pin 1 on the drive and host adapter (see figures and instructions on
the front of this sheet).
•
Verify jumper settings. Review the instructions on this sheet and in your
host adapter installation guide. Make sure all appropriate jumpers are
installed or removed as necessary.
•
Check your power-supply specifications. Each time you add a new
device to your computer, make sure your computer’s internal power
supply can support the total power demand. If necessary, consult your
dealer for a new power supply.
•
Verify the drive-type settings in the system setup program. The drive-
type settings in the system BIOS must not exceed the physical
specifications of your drive. Also, the settings must not exceed the
limitations set by the operating system and BIOS.
•
Check for viruses. Before you use someone else’s diskette in your system
for the first time, scan the diskette for viruses.
Advanced Troubleshooting
If you have performed the preceding basic checks but the problem persists,
follow these guidelines for troubleshooting specific cases:
After you install your new drive, your computer will not boot, and no
error message appears on the screen.
•
Check your computer manual or BIOS manufacturer to determine
whether your BIOS supports drives that have more than 4,096 cylinders.
If your system has this limitation, use the following procedure to
configure your computer:
1 Turn off your computer, open the case, and remove your new Seagate
drive.
!
Caution. To avoid electrostatic discharge damage to
your computer or hard drive, make sure you are
well-grounded before touching the drive, cable,
connector or jumpers.
2 Move the jumper on the alternate-capacity jumper block, as shown
below. This causes the drive to appear to your BIOS as having a capacity
of 2.1 Gbytes.
3 Remount your drive in the computer and replace the computer cover.
4 Insert a bootable DOS diskette into drive A and turn on the computer. It
should boot from drive A and automatically detect the new drive as a
2.1-Gbyte drive.
5 Insert your DiscWizard diskette into drive A and type A:\DM. Then press
ENTER
. This runs the Disk Manager program.
6 Follow the Disk Manager instructions to install the dynamic drive overlay
and to partition and format your new drive to its full capacity.
7 After Disk Manager is done, reboot your system. You should see the
Disk Manager banner and be able to access the full capacity of your new
drive.
The screen remains blank when you power up the system.
If the steps listed above do not remedy this problem, try the following:
•
Make sure the monitor is plugged in and turned on.
•
Check all cards.
•
Make sure the video card is seated in its slot and secured with
mounting screws.
•
Turn off the computer and remove the drive host adapter. If the screen
turns on after you reboot, the host adapter may be incompatible or
defective. If so, see your dealer.
The system does not recognize the drive.
•
Check all cables.
•
Make sure the power supply is adequate for system needs.
•
Reboot the computer and listen to make sure the drive motor starts up. If
the drive is very quiet, it may be difficult to hear its discs reach operating
speed. If the drive motor does not start up, recheck all drive cables.
•
Verify that for each drive, a drive-type is listed in the system setup
program.
•
Try rebooting your computer by pressing the
CTRL
,
ALT
and
DELETE
keys
simultaneously. If the drive is recognized after you reboot the system, the
computer BIOS test may be completing before the drive is ready.
One solution is to slow the processor speed during startup. If your
computer has a turbo switch, set it to slow speed before turning the
computer on. If there is no turbo switch, you may be able to use
keyboard commands; see your computer manual for details. After the
computer is up and running, return the processor to the fast speed.
Another solution is to warm-boot your computer after every power-on.
•
Check for I/O address conflicts. To isolate the conflict, verify that the drive
and host adapter are compatible with your computer. Turn off the
computer and remove all the peripheral adapter cards except for the
video card and host adapter. If the computer recognizes the drive
when you reboot the computer, turn off the computer. Reinstall the
other peripheral cards, one at a time, until the conflict reccurs. After you
have isolated the source of the address conflict, you can resolve the
conflict by changing the I/O address of the peripheral that appears to
cause the conflict.
•
If Disk Manager has installed the DDO on your hard drive and you have
booted directly from a diskette, the information in the boot record for the
drive may not have been loaded. Make sure there is no diskette in Drive A
and reboot. If you want to boot from the diskette, follow the “Booting with
a Diskette” instructions under “Advanced Disk Manager Options.”
The dealer partitioned and formatted the drive for you in the store,
but the drive does not respond when you install it.
•
Reboot the computer and make sure the drive spins up. Check all cables.
•
Make sure the power supply is adequate for system needs.
•
Make sure the DOS version the dealer used to partition and format the
drive is the same version you have installed in your computer. If it isn’t,
see your dealer.
•
Verify the drive-type values in the system setup program. You must install
the drive using the same drive-type values your dealer used to partition
the drive.
•
Check for I/O address conflicts between peripheral cards.
•
Check for viruses.
The system hangs in FDISK or fails to create or save the partition
record.
•
Check all cables.
•
Your DOS diskette may be corrupted. Try using a backup DOS diskette.
•
Make the partitions smaller.
•
Change the interrupt jumper setting on the host adapter.
•
Some BIOS have a Track 0 protection feature that protects Track 0 from
viruses. This may cause FDISK to hang the system. You must disable this
feature in the system setup program before you can use FDISK. See your
computer reference guide for assistance. Be sure to re-enable this
important feature when FDISK is done.
The system error message, “Drive not Ready,” appears.
•
Check all cable connections. Make sure pin 1 of the drive is connected to
pin 1 of the hard-disc controller or host adapter.
•
Make sure the power supply is adequate for system needs.
•
Reboot the computer and make sure the drive spins up.
The FDISK error message, “No Fixed Disk Present,” appears.
•
Make sure the power supply is adequate for system needs.
•
Verify the drive-type values in the system setup program.
•
Check for I/O address conflicts.
The drive does not format to full capacity.
•
Verify the drive-type values in the system setup program. One of the
following problems may have occurred:
– The values may be set with an incorrect translation characteristic.
– You may have entered a parameter value that exceeds the physical
capacity of the drive.
– You entered a translation characteristic that does not take full
advantage of the drive’s capacity.
– The drive’s physical specifications exceed the translation limits
imposed by the BIOS.
!
Caution. If you change the drive-type values in the
system setup program, you must partition and
format the drive again.
This erases data on the drive.
•
If you have partitioned the drive into individual logical drives, you may
need to make the partitions smaller to access the full drive capacity.
•
If your computer supports LBA mode, you may need to enable LBA
mode in the system setup program to access the full capacity of the drive.
Refer to your computer’s reference guide to find out how to enable LBA.
•
Your computer may not support drives that have more than 4,096
cylinders. Follow the instructions for
After you install your new drive, your
computer will not boot, and no error message appears on the screen.
The DOS messages “Disk Boot Failure,” “Non-System Disk” or
“No ROM Basic – SYSTEM HALTED” appear.
•
Reinstall the DOS system files using the DOS SYS utility.
•
Check all cables.
•
Use FDISK to verify that the primary partition is active.
•
Check for viruses.
The system error message, “HDD controller failure” appears.
•
Confirm the jumper settings on the drive.
•
Verify the drive-type settings in the system setup program.
32-bit Disk Access under Windows 3.1
The 32-bit disk access feature in Windows 3.1 does not work with drives
that have capacities greater than 528 Mbytes. If you want to use 32-bit disk
access under Windows 3.1, install the Seagate replacement 32-bit access
driver, SEG32BIT.386, located on your DiscWizard diskette.
Note. If you install Windows 3.1 on a high-
capacity hard drive, the first time you start
Windows you may see a message suggesting that
you disable 32-bit disk access. Choose to disable
32-bit disk access to open Windows.
Use the following procedure to install the Seagate 32-bit disk access
replacement driver (from within Windows).
1 Insert your DiscWizard diskette into Drive A.
2 Open the Windows Program Manager menu and select File.
3
Select Run.
4
In the command line box, type a:\stsetup and then press
ENTER
.
5
Read the license agreement that appears on the screen. If you agree
to the terms, select
Accept Agreement to continue.
6
The next screen lists the features that the SEG32BIT.386 driver
supports. If your computer supports these features, they will be active in
32-bit disk access mode for all drives that support them. Select
Install
Driver to continue.
7 Enable the 32-bit disk access option in the Windows control panel as
follows:
a) Open the Windows Control Panel.
b) Select
386 Enhanced.
c) Select
Virtual Memory.
d) Select
Change>>.
e) Select
Use 32-Bit Disk Access (an X in the box enables the feature).
f) Save the change.
Foam
Antistatic bag
Drive
Foam
S
EAGATE
T
ECHNICAL
S
UPPORT
S
ERVICES
If you need assistance installing your drive, consult your dealer. Dealers
are familiar with their unique system configurations and can help you
with system conflicts and other technical issues. If you need additional
assistance with your Seagate drive or other Seagate products, use one
of the Seagate technical support services listed below.
SeaFONE
®
1-800-SEAGATE
Seagate’s 800 number (1-800-732-4283) allows toll-free access to
automated self-help services, providing answers to commonly asked
questions, troubleshooting tips and specifications for disc drives and tape
drives. This service is available 24 hours daily and requires a touch-tone
phone. International callers can reach this automated self-help service by
dialing 408-456-4496.
Online Services
SeaNET
®
You can obtain technical information about Seagate products over
the Internet from Seagate’s World Wide Web home page
(http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com).
You can also send e-mail with your technical questions to
DiscSupport @ Seagate.com.
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe.
To access our technical support forum, type go seagate. This forum
provides information similar to that found on SeaBOARD. In addition, you
can type questions or browse through previous questions and answers on
the forum messages.
SeaBOARD
®
SeaBOARD is a computer bulletin board system that contains information
about Seagate disc and tape drive products and is available 24 hours daily.
Set your communications software to eight data bits, no parity and one stop
bit (8-N-1).
Location
Modem number
Location
Modem number
Australia
61-2-9756-2359
Taiwan
886-2-719-6075
England
44-1628-478011
Thailand
662-531-8111
France
33 1-48 25 35 95
USA
408-434-1080
Germany
49-89-140-9331
FAX Services
SeaFAX
®
You can use a touch-tone telephone to access Seagate’s automated FAX
system to receive technical support information by return FAX. This service
is available 24 hours daily.
Location
Phone number
Location
Phone number
Australia
61-2-9756-5170
USA
1-800-SEAGATE
England
44-1628-894084
USA
408-456-4496
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists
24 hours daily. Responses are sent during business hours.
Location
Phone number
Location
Phone number
Australia
61-2-9725-4052
Japan
81-3-5462-2979
England
44-1628-890660
Korea
82-2-556-7294/4251
France
33 1-46 04 42 50
Singapore
65-488-7528
Germany
49-89-1430-5100
Taiwan
886-2-715-2923
Hong Kong 852-2368 7173
USA
408-944-9120
Direct-Support Services
Seagate Technical Support
For one-on-one help, you can talk to a technical support specialist during
local business hours. Before calling, note your system configuration and
drive model number (ST
xxxxxx).
Location
Phone number
Location
Phone number
Australia
61-2-9725-3366
Korea
82-2-556-8241
England
44-1628-894083
Singapore
65-488-7584
France
33 1-41 86 10 86
Taiwan
886-2-514-2237
Germany
49-89-140-9332
USA
1-800-SEAGATE
Hong Kong 852-2368 9918
USA
408-456-4496
SeaTDD
408-944-9121
Using a telecommunications device for the deaf (TDD), you can send
questions or comments 24 hours daily and exchange messages with a
technical support specialist between 6:00
A
.
M
. to 11:15
A
.
M
. and 12:30
P
.
M
. to
5:00
P
.
M
. (Pacific time) Monday through Friday.
S
TORING AND
S
HIPPING
Y
OUR
D
RIVE
Keep your original box and packing
materials for storing or shipping
your drive. The box has a
Seagate
Approved Package label. Shipping a
drive in an unapproved container
voids the warranty. Call your
authorized Seagate distributor to
purchase additional boxes. The
figure to the right shows how a drive
fits in an approved single-pack box,
including the packing materials.
Warranty. See your authorized Seagate
distributor or dealer. Preinstalled or bundled
software is provided “as is.” There are no
warranties of merchantablity or fitness for a
particular purpose. All such warranties are
expressly disclaimed.
Maintenance and repair. Seagate drives do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the warranty. Seagate customer-service centers
are the only facilities authorized to repair Seagate drives.
Electromagnetic Compliance for the European Union. This model complies with the
European Union requirements of the Electromagnetic Compatibility Directive 89/336/
EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive
93/68/EEC of 22 July 1993.
Compliance of this drive, as a system component, was confirmed with a test system. We
cannot guarantee that your system will comply. The drive is not meant for external use
(without properly designed enclosure, shielded I/O cable, etc.).
Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale
Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks
werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale
Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der
Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden
benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die
Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte
dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie
nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den
Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate
Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist, the Medalist
logo and DiscWizard are either trademarks or registered trademarks of Seagate
Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks
are the property of their respective owners.
Seagate reserves the right to change, without notice, product offerings or
specifications. No part of this publication may be reproduced in any form without
written permission from Seagate Technology, Inc.
© 1997 Seagate Technology, Inc., 920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 21200081-001, Rev. A, August 1997, Printed in USA
Master/slave
jumper settings
1 3 5
2 4 6
7
8
Enable Cable Select
Drive is master with
non-ATA-compatible slave
Alternate capacity
jumper settings
1 3 5
2 4 6
7
8
Full capacity
Limit capacity to 2.1 Gbytes
(4,092 cylinders)
