Pulsar XT.2 SAS Product Manual, Rev. B
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6.3.7
Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in the purchase con-
tract, Seagate warrants that each product (including components and subassemblies) that fails to function
properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica-
ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned
by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty
procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed
warranty information, refer to the standard terms and conditions of purchase for Seagate products stated in
purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at
1-800-468-3472. Customers can also determine remaining warranty using the Seagate web site (www.sea-
gate.com). The drive serial number is required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate
approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-
approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids
the warranty.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives
should be stored in the original unopened Seagate shipping packaging when ever possible. Once the drive is
removed from the Seagate original packaging the recommended maximum period between drive operation
cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo-
spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
(see Section 7.0)
