Seagate IronWolf Pro Serial ATA Product Manual, Rev. B
18
2.16
Seagate® Rescue
™
Data Recovery Service
If you suffer a data loss event within the Seagate Rescue Data Recovery warranty period, and you are eligible to participate in and submit
a case under the Rescue program, contact SRS at (1-800-723-1183) in the US, or if you are calling from outside the US please visit our
website for numbers in your local and language
www.seagate.com/contacts/contact-numbers/.
rescueandreplace.seagate.com/contact.jsp
to obtain information regarding how to contact a recovery expert
online or by telephone from your location. An SRS representative will review your case to confirm your eligibility, and to assess whether
your data may be recoverable by remote recovery services or whether you will need to send your device to SRS for in-lab servicing.
Rescue™ General Terms
These Rescue
™ General Terms together with the Rescue™ FAQ’s make up the Rescue™ Program Terms. By submitting a case under the
Rescue
™ program (“Program”) you agree to be bound by the Program Terms, including these General Terms and the FAQ. You must be a
legal resident of the US to participate in the Program.
Communications
. All communications relating to your request will be available on our web site in your account and sent via e-mail to
the address you provide to us unless you request, in writing, to receive such communications via regular mail.
Personal Data.
You must provide true, accurate and complete information about yourself as prompted by the request form, including,
without limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, “Personal Data”). You must
maintain and promptly update your Personal Data. You acknowledge that we may send you important information and notices
regarding your requests by e-mail and that we shall have no liability associated with or arising from your failure to maintain accurate
Personal Data.
Capacity; Legal Rights; Indemnity
. You represent to SRS that you are of the legal age of majority in your state or country of residence,
with the full capacity to agree to these Program Terms. You warrant that you are the legal owner or the authorized representative of the
legal owner of the device you submit to SRS (the “Device”) and data. You warrant that the data on the Device is legal and that you have
the unrestricted legal right to (a) give us remote access to the data, (b) have the data recovered and reproduced on a backup medium, (c)
receive the recovered data, and (d) agree to these Program Terms. You will defend and indemnify us (including our directors, officers,
employees, agents, delegates, and contractors) from any claims or actions relating to the Device or data, or your rights or lack of rights
thereto.
Confidentiality
. We will protect the confidentiality of your data against unauthorized disclosure using the same degree of care as we
use to protect our own confidential information.
Disclaimer of Warranties, Representations and Guarantees
.
WE PROVIDE THE PROGRAM AND ANY SERVICES PROVIDED OR
ATTEMPTED HEREUNDER “AS IS,” WITH ALL FAULTS, AT YOUR SOLE RISK. WE DO NOT EXTEND ANY EXPRESS WARRANTIES,
REPRESENTATIONS, CONDITIONS OR GUARANTEES REGARDING OUR RESCUE SERVICES OR ANY RESULTS THEREOF. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE
EXCLUDED, WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF ACCURACY OR COMPLETENESS
WITH RESPECT TO THIS PROGRAM AND SERVICES.
This Program and Disclaimer is unrelated to, and does not affect any warranties
relating to your Device that we or the seller may have extended to you.
Limitation of Liability
. W
E WILL NOT BE LIABLE FOR ANY HARM CAUSED, UNLESS YOU PROVE THAT WE CAUSED SUCH HARM
INTENTIONALLY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE WILL NOT BE LIABLE FOR THE CONDITION,
EXISTENCE, OR LOSS OF THE DATA YOU SEND US OR THE DATA WE RECOVER (IF ANY), ANY LOSS OF REVENUE OR LOSS OF
PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAGES, REGARDLESS OF THE
LEGAL THEORY ON WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CONTRACT, BREACH OF CONTRACT, AND
TORT), AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES - UNLESS YOU
PROVE THAT SRS CAUSED DAMAGES TO YOU INTENTIONALLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
AMOUNT OF OUR LIABILITY WILL NOT EXCEED THE TOTAL PRICE YOU ACTUALLY PAY FOR THE DEVICE, THE ESSENTIAL PURPOSE
OF WHICH IS TO LIMIT OUR LIABILITY ARISING FROM OR RELATED TO THE PROGRAM AND ANY DATA RECOVERY SERVICES. THIS
ALLOCATION OF RISK IS REFLECTED IN THE PRICE CHARGED FOR THIS PROGRAM OR SERVICES, IF ANY. YOU ACKNOWLEDGE
THAT THE PRICE OF THIS PROGRAM WOULD BE MUCH GREATER IF WE UNDERTOOK MORE EXTENSIVE LIABILITY. THIS
PARAGRAPH WILL APPLY NOTWITHSTANDING ANY OTHER PROVISIONS IN THESE TERMS, OR THE FAILURE OF ANY REMEDY.
