6. Troubleshooting
Common Problems and Solutions
Seagate Wireless Plus User Guide
32
6. Troubleshooting
The
Seagate Wireless Plus
device is a plug and play device. However, in certain situations,
the setup process and product usage may require extra attention. Below is a list of
troubleshooting tips to assist you should you have any problems during setup.
Common Problems and Solutions
This section provides suggestions for solving common problems.
It takes awhile for my files to appear in the
Seagate Media
app or Web
browser
The
Seagate Wireless Plus
device performs a one-time scan of any content you copy to the
drive. This scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the
Seagate Wireless Plus
drive and you don’t see your files:
tap the Refresh
icon to refresh the files within the
Seagate Media
app, or Press the
Refresh button to update the page you are viewing from a browser.
Can’t connect wirelessly to the
Seagate Wireless Plus
Device
•
Make sure the
Seagate Wireless Plus
device is disconnected from your computer,
powered on and that the Wi-Fi LED is a steady green or blue. Steady green indicates the
device is ready to be connected; blue indicates the device is broadcasting.
Tip
: The
Seagate Wireless Plus
device does not broadcast while connected to a computer.
•
Make sure to select
Seagate Wireless
from your device’s wireless network list. If you
leave the
Seagate Wireless Plus
device’s wireless range, your device will disconnect
from the
Seagate Wireless Plus
wireless signal. The wireless range is close to 150 feet.
Any obstructions, such as walls between your device and
Seagate Wireless Plus
, may
affect the strength of the signal. You will have to rejoin the network in this case.
•
If you know that the
Seagate Wireless Plus
device is broadcasting, but you can’t connect
to it, there may be too many devices connected to
Seagate Wireless Plus
. You can
connect up to eight devices to your
Seagate Wireless Plus
device at one time; try
disconnecting one of the other devices.
•
Make sure the
Seagate Wireless Plus
device is powered on. If
Seagate Wireless Plus
is
powered off, it stops broadcasting and the wireless connection from your device is lost.
To reconnect, select “
Seagate Wireless Plus
” from your device’s wireless network list.
•
If you are attempting to stream using a browser, make sure that your device’s wireless
connection is enabled. Go to any URL to be redirected to the
Seagate Wireless Plus
main
page.
•
Click the Refresh button on your browser.
