6. Troubleshooting
Common Problems and Solutions
Seagate Wireless Plus User Guide
33
A song, video or other file won’t play
•
Make sure that your device supports the file format.
You can copy any file to the
Seagate Wireless Plus
drive, however, the device to which
you stream your media files will only play or view the formats it supports. Your
Seagate
Wireless Plus
device does not transcode (convert) the files you copy to the drive. See your
device’s specifications for a complete list of supported file types.
If you want to convert video files to different formats so they can be played on your device,
you’ll need to transcode the files before copying them to the drive.
I just copied a video file purchased from iTunes® to the
Seagate Wireless
Plus
device but it won’t play
Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play
these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the
new files to play from your
Seagate Wireless Plus
device.
When you choose to play an iTunes purchased video in the
Seagate Media
app it will be
played from the Safari browser.
I mistakenly reformatted the drive for my Mac
•
The
Seagate Wireless Plus
device is designed to work with both Windows and Mac
operating systems. However, you must install the Seagate Media software
(MacInstaller.dmg) to enable file copying from a Mac. If you reformatted the drive by
mistake, first return the drive to its original NTFS format and then download the Seagate
Media software from
this link
on the Seagate Web site.
•
If you are using Time Machine®, do not allow the program to use the
Seagate Wireless
Plus
drive for backup. Time Machine will attempt to reformat the
Seagate Wireless Plus
drive.
I can’t connect to
Seagate Wireless Plus
from my smartphone
Make sure you have selected “
Seagate Wireless Plus
” from your wireless network list. For
more information, see “Connecting to the Seagate Wireless Plus from a Smartphone” on
page 9.
My computer won’t connect to
Seagate Wireless Plus
Make sure to enable your wireless settings and select “
Seagate Wireless Plus
” from your
wireless network list. For more information, see “Connecting to the Seagate Wireless Plus
from a Browser on a Computer” on page 9.
The
Seagate Wireless Plus
device seems to shut down by itself
Your
Seagate Wireless Plus
device includes a power-save feature, which means that it
enters a standby state after 5 minutes of inactivity. Your
Seagate Wireless Plus
device
automatically returns to active mode whenever someone attempts to access the device.
