10. Maintenance
Clean this unit with a soft, dry cloth. Never use alcohol, pint thinner of benzine to clean these
devices.
10.1 Servicing
Damage requiring service: This product should be serviced by a qualified service engineer if:
●
The DC power cord or AC adaptor has been damaged.
●
Objects or liquids have entered the housings.
●
The product has been exposed to rain.
●
The product has stopped working or shows signs of significant change in operating
performance or function.
●
The unit has been dropped or severely damaged externally.
Servicing personnel: Do not attempt to service the product beyond that described in these
instructions. Refer all other servicing to authorised serving personnel.
Replacement parts: When parts need replacing ensure the service engineer uses parts
specified by the manufacture or parts that have the same characteristics as the original parts.
Unauthorised substitutes may result in fire, electric shock or other hazards.
Safety check: After a repair or service, ask the engineer to perform safety checks to confirm
the product is in proper working condition.
10.2 Warranty
If your product does not work properly because of a defect in materials or workmanship, our
Company (referred to as "the warrantor" ) will , for the length of the period indicated as below,
(Parts and labour 2 years)
which starts with the date of original purchase ("Limited
Warranty period"), at its option either (a) repair your product with new or refurbished parts, or
(b) replace it with a new of a refurbished product. The decision to repair or replace will be
made by the warrantor.
During the "Labour" Limited Warranty period there will be no charge for labour.
During the "Parts" warranty period, there will be no charge for parts. You must mail-in your
product during the warranty period. This Limited Warranty is extended only to the original
purchaser and only covers product purchased as new. A purchase receipt or other proof of
original purchase date is required for Limited Warranty service.
10.3 Returning a Product
When shipping the unit carefully pack and send it prepaid, adequately insured and preferably
in the original carton. Include a letter detailing the complaint and provide a day time phone
number and/or email address where you can be reached.
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