SCIFIT • Scientific Solutions for Fitness • SCIFIT • Scientific Solutions for Fitness • SCIFIT
Warranty Policy and Service Procedures
10.4
Installation
SCIFIT is not responsible for the repair or replacement of any unit or part damaged during
installation. The customer is responsible for inspection of each unit and part for damage
at the time of installation. The customer is responsible for pursuing all damage claims
with the installer.
Product Support
Assistance for the service of SCIFIT products is available by fax +1-918-359-2045. The product
support department is staffed from 7 AM to 5 PM US Central Time Monday through Friday.
A voicemail service is available 24 hours daily for recording messages to request technical
support and to order replacement parts. Our goal is to return every voicemail call within 30
minutes of when it is placed during our normal business hours.
Please have the following information prior to calling technical support:
• Model number of equipment
• Serial number of equipment
• Point of contact name and phone number
• Detailed description of symptoms encountered.
Parts Shipment
During the first 30 days warranty parts will be shipped via overnight delivery.
Determination must be made before 2:00 PM US Central Time on any given weekday for
next day delivery. During the remainder of the first year warranty period, parts
requirements will be filled via ground shipment. The customer will have the option to request
overnight or 2nd day parts shipping, but will be charged the difference between the
ground shipment cost and the overnight or 2nd day cost.
