Scientific Atlanta WebSTAR DPC2223 User Manual Download Page 2

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WebSTAR DPC2223 and EPC2223 VoIP Cable Modem User’s Guide Preliminary Draft 02 – 1/26/06

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CATV Installers Notice

If you are a CATV installer, read the information in the box below.

Summary of Contents for WebSTAR DPC2223

Page 1: ...line voice services along with a DECT base station The DECT base station gives the user the option to support up to four DECT cordless handsets Provides a high speed broadband Internet connection tha...

Page 2: ...bSTAR DPC2223 and EPC2223 VoIP Cable Modem User s Guide Preliminary Draft 02 1 26 06 2 Notice for CATV Installers CATV Installers Notice If you are a CATV installer read the information in the box bel...

Page 3: ...1 How Do I Connect Ethernet Network Devices 22 What Are the Requirements for USB Network Devices 24 How Do I Select and Place USB Network Devices 25 How Do I Connect USB Network Devices 26 Troubleshoo...

Page 4: ...cable service provider or your local power company Grounding This Product U S A and Canada Only If this product is equipped with either a three prong grounding pin safety plug or a two prong polarized...

Page 5: ...f the following locations On a bed sofa rug or similar surface Near heat sources such as radiators heat registers stoves or other products including amplifiers that produce heat In an enclosure such a...

Page 6: ...Battery Pack This product may contain a replaceable battery pack If your product contains a replaceable battery pack heed the following warning and see the instructions later in this guide for handli...

Page 7: ...water If this product does not operate normally by following the operating instructions If this product exhibits a distinct change in performance Checking Product Safety Upon completion of any service...

Page 8: ...ROM containing the user s guide and the USB drivers Lithium Ion cartridge battery Optional model only If any of these items are missing or damaged please contact your cable service provider for assist...

Page 9: ...e modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to indicate that an Ethernet USB carrier is present and blinks to indica...

Page 10: ...ne wiring to conventional telephones or fax machines 3 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC or your home network 4 USB 12 Mbps USB port connects to the USB port on you...

Page 11: ...s the cable modem from accidental disturbance or harm What Are the System Requirements for Internet Service To ensure that your cable modem operates efficiently for high speed Internet service verify...

Page 12: ...on the side of the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC See...

Page 13: ...in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Pr...

Page 14: ...lug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data net...

Page 15: ...l Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manu...

Page 16: ...aving Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To configure Windows XP systems 1 Click Start select Connect to...

Page 17: ...r right corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this wi...

Page 18: ...minate solid green Result The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Har...

Page 19: ...nd your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your c...

Page 20: ...hat are the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the WebSTAR Cable Modem is designed to support several Ethernet netwo...

Page 21: ...ion for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable ou...

Page 22: ...evices Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem Professional installation may be available Contact your local cable service provider for further...

Page 23: ...ck of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may ta...

Page 24: ...der to maintain optimal network performance What Are the Wiring Requirements Several factors can impact the practical limit of the network Use correct USB cables Contact your service provider or consu...

Page 25: ...vices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location...

Page 26: ...twork Devices Connecting USB Devices You must connect your USB devices for use with your cable modem Professional installation may be available Contact your local service provider for further assistan...

Page 27: ...ter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into a...

Page 28: ...nd given them the serial number and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and reconnect...

Page 29: ...s installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to cl...

Page 30: ...numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your cable telephony service provide...

Page 31: ...ur telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connec...

Page 32: ...ched telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding additional devices...

Page 33: ...vice Note Professional installation may be available Contact your service provider for further assistance WARNING To avoid personal injury follow the installation instructions in the exact order shown...

Page 34: ...telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The use of telephones...

Page 35: ...can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the front panel of the cable modem illuminate wh...

Page 36: ...e Battery later in this section Important If you choose to operate your modem without a battery you risk losing your telephone service during a power outage Replacing the Battery Under normal circumst...

Page 37: ...Replacing the Battery Optional Model Only Follow these steps to remove and replace the battery You can remove and replace the battery without disconnecting the AC power source 1 Carefully turn the mod...

Page 38: ...battery into the battery compartment 5 Close the battery compartment door The battery lock will automatically re engage Important It may take as long as 24 hours for the battery to charge fully Note...

Page 39: ...be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition l...

Page 40: ...s Guide Preliminary Draft 02 1 26 06 40 Using the Wall Mounting Template The following illustration shows the wall mounting template Copy this page and use the measurements on the wall mounting templa...

Page 41: ...ywall or concrete surface where a wooden stud is available If yes go to step 3 If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leaving a gap of about 1...

Page 42: ...hone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatical...

Page 43: ...ompany has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony serv...

Page 44: ...and the front panel status indicators See Front Panel LED Status Indicator Functions later in this guide for more detailed information on front panel LED status indicator operation and function The mo...

Page 45: ...y that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly ins...

Page 46: ...n this section Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging...

Page 47: ...odem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either t...

Page 48: ...ghts reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express writte...

Page 49: ...modifications not expressly approved by Scientific Atlanta could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a req...

Page 50: ...ations network protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensu...

Page 51: ...ervice provider Scientific Atlanta Inc 5030 Sugarloaf Parkway Box 565447 Lawrenceville GA 30042 770 236 5000 www scientificatlanta com Product and service availability subject to change without notice...

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